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IT Manager,Cisco Trainer

Cairo, Cairo Governorate, Egypt
December 30, 2018

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Name: Shehab Ahmed Email:

Mob: 010-****-**** Address: Nasr City, Cairo, Egypt

Nationality: Egyptian Website:


Outgoing experienced IT&Telecom. /Networking Professional backed by 20+ years of insightful experience, including 10 years of International tenure (USA, UAE &Russia), seeking to leverage my technical and professional expertise in a similar role.


Strong exposure in IT & Infrastructure Management, Information Security & Troubleshooting.

Good working Knowledge of SQL Server, MS, MS Visio, MS Project.

Extensive Exposure to Preparing Business cases, Project Scopes, Root Cause Analysis.

Very good understanding of unified communications& IP Telephony concepts.

Full awareness of Cloud and Virtualization Technologies (ex. Cisco, VMware) as well as SDN (Software defined Networking) &SD-WAN (Software defined WAN).

Excellent knowledge of Project’s Scope&Charter, Data Collection&Communication Plans.

Extensive knowledge of and proven experience in managing administration aspects of telecommunications technology, systems and service delivery (such as Billing&Charging)

Good Knowledge of SSAS (for Analysis) and SSRS (for Reporting) & Power BI as well.

Efficient Team Leader & Player, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives.

Knowledge of CDN (Content delivery networks) & their missions/requirements.

Out-of-the-box-thinker, innovative, energetic, well-organized & very good strategic planner.

Excellent Understanding of Six Sigma Concepts & Quality Methodologies.


Bachelors of Electronics and Communication Engineering, Cairo University, Egypt, 1998.

Certified as Broadband Technologies Engineer from Fat Pipe University, CA, USA, 2000.

MCP (Microsoft Certified Professional), NY, USA, 2000.

MCSE (Microsoft Certified Systems Engineer), NY, USA, 2003.

CCNA (Cisco Certified Network Associate), Egypt, 2003.

CCNT (Certified Convergence Network Technologies), Egypt, 2003.

CCNP (Cisco Certified Network Professional), Egypt, 2006.

CCDA (Cisco Certified Network Designer), Egypt, 2006.

CWLAN (Cisco Wireless LAN Specialist), Egypt, 2006.

Cisco IP Telephony Express Specialist, Dubai, 2006.

ITIL V3 Foundation (IT Infrastructure Library), Egypt, 2010.

MCTS (Microsoft SQL 2008 Development), Egypt, 2011.

MCTS (Microsoft SQL 2008 Business intelligence development and maintenance), Egypt, 2011.

MCTS (Microsoft Project 2010-Managing Projects), Egypt, 2011.

MCTS (Designing, Accessing and Optimizing Software Asset Management), Egypt, 2011.

Certified as a Customer Care Specialist from Vodafone Egypt, Egypt 2015.

Six Sigma White Belt Certified by Aveta Business Institute, Aug,2017


American University in Cairo (AUC) Currently

Cisco Trainer (CCNA &CCNP&Security)

Vodafone UK, Cairo, Egypt May 2015- Nov 2017

Supervisor on UK Billing Dept.

Responsibilities & Achievements

Communicating audit findings by preparing a final report; discussing findings with Operations Manager using CMS SharePoint in order to improve overall Team’s performance.

Ensuring compliance with established internal control procedures by examining records, reports, operating practices and documentation.

Preparing special audit and control reports by collecting, analyzing, and summarizing operating information and trends.

Analyzing Quality Metrics & Key performance Indicators (KPIs).

Astoria Group LLC, Astrakhan, Russia Mar 2012-Feb 2015

Systems Management Consultant /Cisco Trainer

Responsibilities & Achievements

Conducting Control plan time sheets, Data Collection/Samples, Error proofing &Trend Charts in order to improve employee’s overall performance and Customer’s Satisfaction in the Resort/Compound

Using Reporting tools such as SSRS to provide predictive information on Tourists types and likes.

Training Technical Staff on Cisco Technologies (such as Routing, Switching, Security, etc.)

Stella Makady Hotel, Hurghada, Egypt Jan 2010- Jan 2012

IT Manager (Hospitality)

Responsibilities & Achievements

Handling the whole IP based infrastructure in the hotel, which included Data, IP Telephony, and Network Security, IPTV, BackOffice, POS, HR, Call accounting &Billing systems.

Managing and supervising the IT Team members in order to ensure harmony and client’s satisfaction.

Documenting network by recording configuration diagrams and programming.

Planned and designed a disaster recovery strategy for the company, a project which saved the Company Unnecessary Upgrade steps.

Cyber Consult FZ LLC, Dubai, UAE Aug 2006- Aug 2009

IT Project Manager (Hospitality and Governmental Sectors)

Responsibilities & Achievements

Conducting and managing Business Cases, Project Scopes/Plans&Metrics as well as identifying responsibilities for knowledge and exchanging updates.

Identifying Team’s responsibilities and prepare Communication Plans& Workflow.

Following up& tracking work progress on Maintaining complete current set of Project Documents.

Took charge of a $ multi-million systems integration which was successfully rolled out across UAE.

ACT (Advanced Computer Technologies), Giza, Egypt Aug 2005- Aug 2006

Senior Networking&Pre-Sales Engineer (Hospitality and Governmental Sectors)

Responsibilities & Achievements

Handling Networking Pre &Post sales activities, such as identifying technical requirements, studying tender documents and preparing bill of quantities, integrating various system’s components together.

Orange (x-Equant), Cairo, Egypt Aug 2002 - Aug 2005

Senior Data/Voice Engineer

Remote Support and configurations for new installations related to Routing, Switching, leased lines, ISDN, Dial up and ATM devices as well as troubleshooting faulty system components.

Cable Vision corp., NY, USA Sep 1999-Jun 2002

Network Field Engineer

Installation and handling of large volume of orders on daily basis regarding Cabling and Network equipment installations for broadband services.


Arabic (Native)

English (Fluent)

Russian (Fluent)

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