Customer Service Social Media

Location:

Posted:

July 02, 2018

Shawnee McKee

Skills

Customer Service

Professional Telephone Etiquette

Business Writing

Computer Utilization

Fax/Copy/Print Machine Utilization

Experience

Customer Service Representative

ACI Worldwide August 2015-Present

Assess customer concerns regarding payments and website login information

Process payments with information obtained from customers

Utilize word processing and spreadsheets for documentation purposes

Fax, e-mail, and mail documents to customers and internally

Low risk Internal Revenue Service contractor clearance

Tax Lead April 2016 Managed temporary workers Demand Writer, Intake Specialist, and Receptionist

Mike Slocumb Law Firm July 2013 – August 2015

Read medical records and write condensed paragraphs of treatment

Copy, fax, and mail medical records, letters, and other documents

Speak with potential new clients and record basic case information electronically

Convey messages from callers to attorneys and paralegals Education

Associate Degree in Applied Sciences

Southern Union State Community College – Opelika Campus

Graduation Date May 2016

Southern Union Student Veterans Association August 2013 – December 2013

Elected Historian and Appointed Webmaster

Personal Website and Blog

Shawnee Lynn Genealogy

https://www.shawneelynngenealogy.com

M ay 2018 - Present

Utilize writing and research skills for articles

Understanding of search engine optimization, Google Analytics, Google AdWords, and social media.