Dependable and reliable professional with a diverse background in customer service. Seeking a entry level bookkeeping and accounting position to establish a new career and to continue professional growth.
Collections / Invoices
10 Key 12000 kspm
Transcriber 03/2017 - present
Review documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information.
Bring documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available.
Identify and properly route correspondence (e.g., letters, powers of attorney, etc.) to appropriate function for processing.
Identify and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.
Prepare documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; removes staples and paper clips; and makes necessary repairs to ensure documents are scannable.
Customer Service Rep 12/2016 – 03/2017
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Child Support Specialist 08/2011 – 08/2016
Mailed out national medical support notices to employers.
Followed up with employers or noncustodial parents about inquiries they’ve made by phone or fax.
Adept in data entry, scanning, copying, faxing, and internet research.
Received inbound calls and made outbound calls to employers or insurance companies regarding orders sent by the state to add dependents to the noncustodial or custodial insurance.
Handled phone calls from attorneys, representatives of family estates and members regarding property or medical bills and insurance
Verified through the Lexis Nexis system to see if there are any properties attached to the member and try to collect on accounts owed
Performed basic and advanced levels of document review, legal research, drafting documents and case management
Prepared required correspondence, liens, claims and other related documents
Updated cases with probate court information, probate research, asset research, value and revalue cases
Researched related pharmacy medication and dental claims to clients’ cases to see whether to relate it to the insurance or attorney office to be paid out.
Compiled information from various sources, analyzed, and generated solutions.
Additional work experience: 2 Years as an Accounts Payable Clerk
P. Steve Ramirez Vocational Training Centers Certificate in Computerized Accounting Fresno, CA
oA/P and A/R, preparing financial statements (deposits, bills, invoices, credit memos, bank reconciliations, balance sheets, end of the month statements, income statements), Microsoft word and excel (but was already PC Proficient), QuickBooks and a few other areas.
Northlake College Certificate in Computer Networking Irving, TX
Richland College Certificate in Computer Networking Dallas, TX
Bryan Adams High School Diploma Dallas, TX