Project Data

LU CHEN

Phone: 206-***-**** Email: ***************@*****.***

Professional Profiles

•Business Analyst with 5 years of experience and in-depth knowledge of the Software Development Life Cycle (SDLC).

•Worked with stakeholders to design, develop and implement solutions that encompassed business logic and solutions to mitigate risks and align business with current and future strategic goals and objectives.

•Defined system scope and objectives and prepared BRD (Business Requirement Document) and FSD (Functional Specification Document)

•Ability to elicit, analyze, gather, document and prioritize requirements for business support system and operational support system.

•Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT groups and Conflict Management with project team members

•Extensive experience in developing Use Cases, conducting Gap Analysis and Impact Analysis, SWOT analysis

•Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the team across the deliverables for a project.

•Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a project are in Compliance with the Business Requirements

•Experience in gathering and documenting test scenarios and ability to train users to translate technical requirements to business impacts and facilitate User Acceptance Testing (UAT) to improve overall quality of the application

•Extensive knowledge of Software Development methodologies (Waterfall, Agile, Agile/Scrum)

Technical Skills

Tools: MS Office Suite, MS Visio, MS Project.

SDLC Methodologies: Waterfall, Agile, Agile/Scrum

Language: SQL

Operating Systems: Windows Enterprise/XP/Vista/10

Data Base: MS SQL Server

Others: R, Python

Education

Bachelor of Arts Comparative Literature, University of Washington (expected graduation December 2018)

Bachelor of Science Cinema Studies, University of Washington (expected graduation December 2018)

Professional Experience

Insurance Services of Washington Seattle, WA, February 2013 – February 2018

Business Analyst

Located in Redmond, WA, Insurance Services of Washington (ISW) has a dedicated mission protecting clients’ financial future. Supporting this mission, this insurance agency combines over 100 years of collective experiences and product knowledge to help both future and current clients manage and plan for all potential risks. I was working on a strategic cost reduction project aimed to streamline inefficient internal business processes and to ensure compliance with industry standard regulations throughout the full life cycle implementation (SDLC) from project initiation to final deployment.

Achievements:

oStreamlined complexed Billing process including property, liability and excess liability coverages to enhance system efficiency and simplify reporting business trends.

oSuccessfully implemented Single Sign-On version SAML 2.0 to modernize enterprise system and meet with increasing clients’ security needs.

oSuccessfully converted data and functionality from legacy system to Oracle/JAVA by gathering requirements, mapping data and process flows and documenting other application information to ensure the modifications were on time and budget.

oDocument business requirements, Data design and process re-engineering to automate new business and renewal business processes.

Data Analysis:

oGathered, profiled and analyzed Property and Casualty Loss data to identify loss trends and assisted business leaders to formulate strategic business plans.

oAnalyzed internal productivitiy data to assess efficiency, identified process impediments and recommend solutions for improvement

oConducted audits and evaluated processing data. Prepared ad-hoc reports for management.

Business and System Analysis:

oInvolved in various business operations of the organization responsible for generating innovative plans to increase the productivity of the organization.

oActed as a liaison between business and technical aspects of the project.

oFulfilled user needs with system capabilities and required customizations.

oDefined business and technical scope and formulated project plans.

oEnsured engagement plans will enable profitable delivery by conducting business analysis and building solid business case for each project.

oElicited requirements from stakeholders, project team and subject matter experts (SME) through interviews and JAD sessions.

oGathered requirements, wrote functional and technical documents and provided recommendations for users.

oWrote and executated User Acceptance Test plans and test cases.

oCoordinated with business team to identify customer requirements.

oManaged client expectation and relationship.

oResolved project issues.

oPost Go-Live Support for Clients: Onsite and WebEx.

oActed as a communication channel throughout the project life cycle, operational readiness training, change management and documentation.

oEnsured compliance with technical specifications, policies, operating procedures, and goals.

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