Customer Service Manager

Theresa Kolenda

**** ******** *** *** **, Levittown, PA, 19056 267-***-**** **************@*****.***

Summary

Experienced and dedicated office manager open to learning new skills. Proficient in secretarial tasks and assisting customer needs. Excellent telephone etiquette, as well as organizational and time management skills.

Skills and Abilities

Clerical

Data Entry

Managing and Organizing Files

Customer Service

Cashier

Experience

DISCOUNT AUTO, PENNDEL, PA JANUARY 2000 TO PRESENT

OFFICE MANAGER

Responsibilities include:

Accounts payable and receivable

Data entry (via spreadsheet)

Stock inventory

Calculate commissions

Payroll

Count and deposit large amounts of money

Process car sale agreements, titles, and in transit/local tags

Consult customers via phone or in person

Order office supplies

LOWER BUCKS CABLEVISION, LEVITTOWN, PA JUNE 1979 TO MARCH 1989

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities include:

oConsult customers via phone or in person to provide information about services and bills

oReceive and deposit payments

oData entry (payments and new, canceled, or change of service)

oEdit monthly reports

Education

HIGH SCHOOL DIPLOMA MAY 1976

Bishop Conwell High School

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