Customer Service Office

Ranjita Das

Cell: 404-***-****

Email id: *******.*******@*****.***

Status: H4 EAD

Career Objective:

To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.

Profile Summary:

Achieved customer service and quality goals, positively impacting business performance.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic –relationship and partnership-building skill – listen attentively, solve problems creatively and diplomacy to achieve win outcomes.

Technical Skills:

Operating Systems

Windows 7 & 10

MS Office

MS Office-2016

Browsers

MS IE, Mozilla Firefox, Chrome, Safari

Professional Experience:

Client: Sony Ericsson, Bhubaneswar 8/09 to 12/10

Role: CSR

Responsibility

Handle customer inquiries, complaints, billing questions and service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best –option solutions.

Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas.

Helped company attain the highest customer service ratings marks in all categories including

communication skills, problem resolution and politeness.

Client: E-TV Odia, Bhubaneswar 4/08 to 7/09

Role: Office Associate & CSR

Responsibility

Maintained effective working relationship with customer.

Helped in developed strategy and operation sales plans.

Explain product details, values and capabilities to customer.

Proficient in office tasks such as answering phones and respond to queries in e-mails.

Educational Qualification:

Master of Arts (M.A) in Public Administration from Utkal University, Orissa, India in 2007.

PGDCA (Post Graduate diploma in computer Application) from Utkal University, Orissa, India in 2008.

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