Customer Service Accounting Assistant

Angelia Linder

Duluth, GA ***** H: 678-***-**** *******.******.***@*****.***

Professional Summary

Service-oriented Licensed Claims Adjuster who specializes in personal, property and casualty loss and damages. Experienced in reviewing damage appraisals, determining coverage and paying claims. Negotiates peaceful resolutions of all claims emphasizing fairness and thoroughness while maintaining customer satisfaction working within company policies.

Skills

Highly and Self-motivated

Data and Risk management process and analysis

Conflict resolution

Strong verbal communication

Customer service-oriented

Types 55 WPM

MS Office

Skilled multi-tasker

Trustworthy and dependable.

Multiple Claims Adjuster License including NY

Personal, casualty and property loss

Insurance policy coverage knowledge

Administrative background

Policy investigations

Familiar with fraud statutes

Automobile claims specialist

Risk management

Subrogation expert

NFIP, TWIA, State Farm (Auto/Property) Certified

Work History

Sales/Customer Service, 01/2018 to present ATLA Consultants – Lawrenceville, GA - Georgia

Answered questions about accounts over the phone, while offering new services

Changed account preferences and assisted with setup of new accounts

Implemented marketing strategies which resulted in 15% growth of customer base.

Achieved numerous recognitions by exceeding production goals.

Analyzed departmental documents for appropriate distribution and filing.

Property/Auto Claims Adjuster 09/2016 to 11/2017 State Farm – Duluth, GA

Recognize and handle subrogation opportunities, updating all subrogation fields and moves file to subrogation for handling

Communicate with agents, other insurance companies, vendors, contractors, and others while conducting investigation.

Performed initial client assessment and analysis to begin research process to manage, investigate, and resolve property claims

Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels

Make effective use of loss management techniques

Property Claims Adjuster 01/2015 to 09/2016 Custard Insurance – Norcross, GA

Determined and applied all applicable coverage while handling claims within $50,000 assigned authority to resolve catastrophic and daily loss claims

Handled approximately 50 claims per week with a total payout using Xactimate/Xactware estimating system

Successfully negotiated with contractors leading to company savings

Complete phone scope of damages with the assistance of the policyholder including a detailed description of property damage, identification of building items & measurements to complete building estimates and issue settlements

Reconcile submitted estimates with estimate on property damage losses and issue replacement cost benefits payments using Xactimate software

Work with the policyholder, phone scope/secure inventory of damaged personal property

Recognize and handle subrogation opportunities, updating all subrogation fields and moves file to subrogation for handling

Charitable Operations Representative - Temporary, 9/2014 to 01/2015 Kelly Services / Charles Schwab – Maitland, FL

Processed customers inquiries and responded to customer phone calls on operational issues

Conducted mutual funds transfers, cashiering mutual funds and processed dividends

Opened new accounts and provided account updates

Achieved expectations by exceeding transactions at a high, fast and accurate rate

Accounting Assistant, 7/2008 to 08/2014 Advanced Financial Corp – Atlanta, GA - Georgia

Maintained accurate and complete documentation for all financial department procedures.

Completed financial reports to inform managers and stakeholders.

Balanced reports to submit for approval and verification.

Communicated with suppliers to reconcile invoice payments.

Monitored the status of accounts receivable and payable to facilitate efficient processing.

Education

Bachelor of Business Finance: May 2012 Liberty University

Contact this candidate