Gerard Schaefer

**** ****** ****

Crystal Lake, Illinois 60014

815-***-****

ac532x@r.postjobfree.com

https://www.linkedin.com/in/gerard-schaefer

IT/IS MANAGER

Information Technology professional with significant experience in IT leadership, project planning, software/hardware implementations, and incident/problem management. Strategic leader who has spearheaded developing and implementing complex IT solutions that have saved $1-3MM of expense annually. Skilled at developing teams and mentoring people to achieve success in identifying and applying solutions for servers, storage, and networks. Frequently assigned difficult problems which required innovative solutions in order to effect positive change.

Awards

Motorola Award for Network Excellence

Multiple Motorola Total Customer Satisfaction Awards

WCI Excellence in Engineering Award

Management & Technical Skills

Team Building & Leadership

UNIX/Linux/Windows/VMware Server Administration

LAN/WAN Network Administration

Storage/Backup Administration

Systems Integration

Help Desk Operations

Software Design & Engineering

Supplier/Vendor Management

Budget Management

Desktop Systems

Data Center Management

Telecom Services

Programming: C, Fortran, Assembler, Python, Perl, Bash, Csh, Ksh

Employvision – Independent Contractor 08/2017-03/2018

Assigned to EaglePicher Technologies, a major manufacturer of battery and other energy products used by the government and space, marine, and aeronautic industries, as a Service Delivery Manager for a short term project to modernize IT, migrate systems to an Azure Government cloud, and implement compliance to NIST standards. Within two months I was assigned additional duties to improve desktop support, manage the outsourcing of IT operations, and improve communications to business leaders.

Selected Accomplishments:

Migrated 700 Outlook accounts to Office365 in a secure Azure Government Cloud.

Identified and deployed a NIST compliant cloud based enterprise fax solution.

Deployed a VPN solution to allow remote access for over 200 users to company resources.

Implemented a Mobile Device Management (MDM) using AirWatch.

Reduced ticket backlog by over 75% by closing over 569 new and aging tickets within 3 weeks.

Improved service delivery by implementing new procedures and service reviews with IT staff.

Successfully completed the outsourcing of IT operations to a managed service organization.

Completed a small datacenter and relocated a division headquarters to a new facility.

Saved $100M annually by migrating to a new company cell phone plan.

Implemented application and database systems for a new manufacturing test line.

Established run book documentation standards for documenting deployed servers.

Expanded the network into a newly constructed building annex at the corporate headquarters.

Implemented company video presentation centers at two facilities in Joplin, MO.

Established weekly service reviews with business leadership to ensure dialogue on IT activities and concerns.

Implemented communication procedures to ensure IT change and service restoration activities were communicated to the entire business.

DXC.Technology (formerly CSC) 05/2003-08/2016

Global managed IT services and consulting provider.

Roles:

Platform Lead/Supervisor of Operations 2007-2016

Service Delivery Manager for Server (UNIX, Linux, VMware, Citrix, HPC, and Windows), Storage, Network, Telecom & Data Center Operations teams for multiple accounts including General Dynamics Land Systems, Chrysler, Hyatt, Exelon, & Motorola

Lead IT infrastructure service improvement activities on other accounts as part of focused projects

Production Operations Manager 2004-2007

Motorola Account – Operations Manager of all server, storage, network, & telecom operations for eastern US, Canada, & South America. Included global process, process compliance, service restoration, availability, project implementation, and service level metrics

Enterprise Manager 2003-2004

Motorola Account – Manager of data center server, storage, & network operations in Motorola’s Schaumburg Data Center. Included service restoration, availability, and project implementation

Selected Accomplishments:

Saved over $5MM of capital investment by initiating a major UNIX server refresh that focused on maximizing server virtualization while adding high availability capabilities for the client’s applications.

Saved over $1.2MM annually in SLA penalties by reducing outages 90% using six-sigma methodology to identify and correct systemic issues.

Doubled application availability to nearly 100% by correcting cluster configuration problems and implementing controls to restrict changes to those configurations.

Reduced nearly $200MM in annual labor costs and improved server build time by 75% by implementing new server build procedures.

Eliminated the risk of loss for $250MM of customer data by improving backup procedures for remote locations to ensure that backup issues were identified and corrected.

Established an incident management/service restoration team for North American IT infrastructure functions to reduce incident duration and ensure consistent incident handling and reporting.

Completed a proof of concept for conversion of storage from physical to virtual for AIX servers to allow implementation of Live Partition Mobility to eliminate application outages for the client.

Implemented technology roadmaps to keep IT infrastructures current, communicate goals to clients, and facilitate planning.

Implemented Windows server virtualization at an account to reduce refresh costs and improve flexibility and speed in implementing new servers.

Initiated a Windows server refresh to upgrade a client from Windows 2003 to 2008 while maximizing the use of virtualization to reduce costs.

Consolidated and closed data centers to reduce costs for clients.

Selected Prior Accomplishments:

Employment with Motorola, a global consumer and industrial electronics manufacturer and with White Consolidated Industries Controls & Data Systems a manufacturer of CNC controls and manufacturing software.

Saved over $3MM annually in labor and production rework by significantly improving productivity and collaboration after proposing and implementing a three-year global upgrade of LAN, WAN, servers, and facilities; effort exceeded expectations with some areas measuring a 50% improvement in productivity.

Achieved $1MM in annual savings by reducing equipment, simplifying use, and improving communications by proposing and implementing a $1.2MM global effort to convert the business unit’s email system to Outlook/Exchange and integrating it with the corporate email system.

Delivered over $1MM in annual savings on operating expenses by leading the consolidation of more than 100 Microsoft Windows Domains containing several three thousand servers and nearly 50,000 accounts for multiple business units as part of an IT initiative.

Improved SLA compliance rates for tickets by more than 80% by developing and deploying a dashboard tool that enabled management and teams to monitor ticket status in real time and receive alerts for tickets approaching SLA limits.

Instituted data center asset inventory control procedures that eliminated inventory inaccuracy and equipment loss saving over $500M annually in lost equipment and labor.

Implemented a $250M project to connect with the customer mandated automotive industries ANX value added network enabling multiple business units to integrate with the customers design engineering, improve customer support, and avoid supplier deselection.

Managed the build out of new data centers and IT infrastructure in new facilities as part of expansions to accommodate business growth.

Negotiated the first cross business unit networking security standards agreement for Motorola.

Designed the geometry processing section of a new NC language compiler, adding additional features to simplify CNC programming.

Developed routines and interfaces for sending messages between different components of a new Factory Automation System.

Provide pre-sales and post-sales support for Factory Automation Systems.

Developed the software packaging system for Factory Automation Systems and CNC Language compilers.

Education

University of Wisconsin – Platteville

Bachelor of Science in Physics

Bachelor of Science in Mathematics

Minor in Computer Science

ITIL v3 Foundation Certification – 1/2010

Six Sigma Training

Manager of Manager Training

Dale Carnegie Leadership Training

Steven Covey 7-Habits Training

Server Administration Training

TCP/IP and Network Training

IT Security Training

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