Insurance Manager

SHANA MARIE HILDEBRAND

**** ***** ********** ******, ********* E, Los Angeles, California 90066 310-***-**** *************@*****.*** Administrative and Clerical Functions ~ Regulatory Compliance ~ Team Leadership and Collaboration Rapid Conflict Resolution ~ Continuous Process Improvement ~ Strategic Business Planning and Implementation QUALIFICATIONS PROFILE

Multifaceted, results-focused, and highly organized professional with extensive experience in diverse insurance operations with focus on personal lines underwriting. Expert at delivering exceptional service to clients; conceptualizing and executing methods and procedures; as well as hiring, developing, and training new employees and staff. Known for unparalleled work ethic and exemplary ability to efficiently oversee multiple priorities within fast-paced environment. Armed with excellent communication, interpersonal, and collaborative aptitudes in coordinating with various individuals of diverse backgrounds and entities. Technically proficient with Microsoft Office Suite (Word, Excel, and Outlook) and AMS 360 system. RELEVANT EXPERIENCE

Ares Insurance Brokerage Service, Sherman Oaks, CA PERSONAL LINES ACCOUNT MANAGER 2016–2017

Directly worked with the owner/producer in providing exceptional service to high-net-worth personal lines clientele

Interfaced with clients through phone while working on new quote requests

Fulfilled multiple tasks such as answering client calls, administering new and renewal quotes, and processing Evidence Of Insurance (EOI) and cancellations

Coordinated with admitted carriers such as Travelers, Mercury, Chubb, Geovera, AIG, and Lloyds of London AFG Insurance Agency of California, Los Angeles, CA WESTERN REGIONAL MANAGER 1995–2016

Performed the following roles to efficiently execute various functions: o Excess & Surplus (E&S)/Managing General Agent (MGA)/wholesaler for high-net-worth clientele, personal lines accounts, and light commercial; and

o Underwriter/program administrator for high-value homeowners that included Builders Risks, HO4, Personal Articles Floater (PAF), Comprehensive Personality Liability & Umbrella, Excess Liability, Earthquake (EQ) / Difference in Conditions(DIC), Excess Flood, and various commercial programs

Supervised customer service representatives (CSRs) and office personnel in planning and implementing office methods and procedures

Coordinated with Lloyds of London brokers to efficiently discuss tasks and resolve issues and concerns, as well as with bicoastal and bilateral brokerage firms

Interacted with the assistants to discuss issues and ensure smooth daily operations

Maintained contact with brokers and carriers through phone and visits to guarantee that the policies that was developed were in best interest of all parties

Closely worked with Lexington, Travelers, Aspen Specialty, James Klein (GenStar, One Beacon) Nautilus, Berkley, Essex, SIU (QBE), Hudson Insurance, and other various London syndicates

Ensured seamless operations through expert hiring and training of staff

Drove full efforts in developing and implementing a form to maintain clean and complete files which substantially improved the overall organizational operations

Established partnerships with retail brokerage firms and insurance companies which resulted in substantial book of business

EARLIER CAREER:

Gulf Insurance Group, Burbank, CA

JUNIOR ENTERTAINMENT UNDERWRITER

OTHER EXPERIENCE

Los Angeles, CA

SELF EMPLOYED ENTREPRENEUR/PARTNER

PROFESSIONAL DEVELOPMENT

ACTIVITIES

Certifications Certified Insurance Service Representative (CISR), In Progress (Completion: July 2018) Relevant Coursework

Insuring Personal Residential Property Miscellaneous Personal Lines Insuring Personal Auto Exposures Insuring Commercial Property Chartered Property Casualty Underwriter (CPCU) 500 Course License Property Casualty Broker Agent License, Department of Insurance: State of California (Valid Until: 2019)

Credentials Notary Public & Loan Signing Agent Commission SHANA MARIE HILDEBRAND

3165 South Barrington Avenue, Apartment E, Los Angeles, California 90066 310-***-**** *************@*****.*** Volunteer

Ocean Park Community Center Santa Monica Shelter (SAMOSHEL)

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