Customer Service Accounts Receivable

PROFESSIONAL PROFILE

As a detail & results-oriented industry professional with a diverse career background in both administrative and managerial positions, I possess the capability to learn quickly, multitask, and prioritize while meeting deliverable deadlines and producing efficient and quality results in fast paced environments. I am in search of a career that will allow me the opportunity to display and further develop those skills I have attained throughout my career experiences in banking, financial analysis, financial operations, and GL accounting.

QUALIFICATIONS

15+ years combined customer service experience in the financial and accounting, banking, telecommunications and hospitality

fields

15 years combined cash handling experience and supervisory experience; including training

3 years consumer lending experience; including auto loans, HELOC, personal unsecured loans, CDs, and credit

cards

2 year accounts receivable and accounts payable management experience

Operating Systems – Windows 97/XP/Vistas, MS-DOS

MSOffice (2007, 2010)

PROFESSIONAL EXPERIENCE

Robert Half International – Accountemps Bethesda, MD

Professional Accounting Services Contractor

Georgetown University Washington, DC 04/17 –Current

Grants Accountant

Post-award grant administration & accounting; 13 Sectors/Departments (Government, private, Pass-Thru, Industry – Clinical Trials for humans, cadavers, and animals)

Budget and expense analysis, financial reporting (Each sector totalizing more than $10 Million)

Reconciliations, re-budgeting, re-classing expenses

Perform grant closeout functions required by Grants and Contracts Administration and sponsor(s)

Account reconciliations, financial status reports, final invoices, purchase order liquidations, zeroing out budgets, and final reporting;

Review general ledger transactions to ensure accuracy and complete journal entries.

Assists with time and effort reporting, ensuring completeness and compliance with applicable regulations;

Communicate with fiscal contacts at funding source for problem resolution and information gathering.

Assess needs and resolve issues of the principal investigator related to grants accounting

Howard University Washington, DC 04/16 – 03/17

Grants Accountant

Post-award grant administration & accounting; 27 grants (Government, Private, Pass-Thru)

Budget and expense analysis, invoicing, financial reporting (over $30 million)

Labor distribution changes and associated communications with sponsors and Principal Investigators

Reconciliations, and re-budgeting, re-classing expenses

Perform grant closeout functions required by Grants and Contracts Administration and sponsor(s)

Financial status reports, final invoices, purchase order liquidations, zeroing out budgets, and final reporting

Review general ledger transactions to ensure accuracy and complete journal entries.

Assists with time and effort reporting system, ensuring completeness and compliance with applicable regulations;

Communicate with fiscal contacts at funding source for problem resolution and information gathering.

Assess needs and resolve issues of the principal investigator related to grants accounting

Comcast Sports Net / NBC Universal Bethesda, MD 01/16 – 04/16

Cash Coordinator

Accounts Receivables management; ($13 Million dalily)

Maintain AR applications, distributions, and records (13 Markets)

Researching and managing account payment discrepancies

Bank account & Accounts Receivable reconciliation

Walden University / Laureate Education, Inc Baltimore, MD 10/15 – 01/16

International Collections Specialist

Fully cycle accounts receivable; international and domestic

Customer/Client invoice generation and system entry

Payment collections and applications

Client account management

Other accounting tasks and projects as assigned

DealerOn Rockville, MD 06/15 – 10/15

Staff Accountant Contractor

Fully cycle accounts payable and receivable;

Customer/Client invoice generation and system entry

Payment collections and applications

Client account management

Credit card, Bank Account, & GL reconciliation

Expense reports

Other accounting tasks and projects as assigned

Friendship Public Charter School Washington, DC 04/15 – 06/15

Accounting Specialist Contractor

Fully cycle accounts payable;

Purchase Order to Invoice generation and system entry

GL account coding and authorization verification

Payment generation and management

Vendor account management

Credit card reconciliation

Expense reports

Accounts receivable processing

Other administrative duties as assigned

Albert Uster Imports, Inc. Bethesda, MD 04/13 – 04/15

Collections Specialist Contractor

Accounts Receivable; invoice generation and collections

The ARC of Montgomery County Rockville, MD 03/13 – 04/13

Collections Specialist

Accounts Receivable; invoice generation and collections

Shred-it Rockville, MD 01/13-02/13

Collections Specialist Contractor

Accounts Receivable; invoice generation and collections

Berkadia Commercial Mortgage Bethesda, MD 11/12-01/13

Commercial Mortgage Assistant Accounting/Finance/Commercial HUD insured Loans/Collections

Quality 1 Property Management Lanham, MD 05/12-11/12

Staff Accountant, key management responsibilities consisting of performing in roles and functions overseeing the collections of home owner assessment income for 17 condominium & townhome associations.

Accounts Payable; invoice entry, analysis reporting, payment generation, vendor account reconciliation, and vendor inquiries management.

Accounts Receivable; invoice generation and collections

Tracking and monitoring assessment income reports

Responding to home owner communication.

Assisting with compiling of month end financial statements to association board members.

Assisting with collection analysis projects, annual budget preparation and year-end financial audit preparation.

Assisting with transition of new association accounts from prior to new property management:

Audit and transferring of accounts payable & receivable

Montgomery College Takoma Park/Silver Spring, MD 07/09-05/12

Federal Work Study Student, responsible for providing assistance to current and perspective student with applying to the school, registering for classes, and getting them to the correct location on campus for testing. We are also responsible for regular office duties such as copying, receiving faxes, mail collection and distribution, and also to provide assistance to full-time regular staff even in other departments if needed.

Monarch Staffing Agency Malvern, PA 10/08 – 03/2009

Temporary Position

Krapfs Bus Company Exton, PA

Customer Service Representative liable for specific financial aspects processing and administration of new clientele of both subsidiary companies of public transportation company. Financial accountabilities include accounts receivable billing and daily bank account deposit preparation for both subsidiary companies. Responsible for persons with disabilities new client registration, new client eligibility made thru PROMISe & PWDACCESS program verification, and confirmation or denial of PWD program applications. Scheduling daily pick-ups for persons ages 65 & up and verifying vehicle routes, rides, customer no-show pick-ups, and ride cancellations.

Comcast Corporation Aston / Plymouth Meeting, PA 11/05 – 6/08

Payment Window Supervisor (Delaware County), responsibilities included the supervision of activities; procedures, financials and function, of employees of 3 customer care individual site locations. Managed daily activities and payroll for an average of 10 customer account executives (CAE’s/employees). Reconciled bank deposit accounts and customer accounts ensuring proper allocation and correct application of routine cash handling procedures. Posted general ledger transactions according to generated daily revenue and account reconciliations. Generated customer service window activity analyzing reports to insure productivity & efficiencies and developed and monitored project/action plans based on reports. Introduced and promoted new products and services to employees, insuring monthly goals are met. Delivered and submitted employee performance evaluations and assisted with future employee interviewing and selection process.

Commercial Sales Account Support Specialist (National Call Center), key tasks consisted of account management for internet services of nation-wide commercial clientele. Managed commercial internet service accounts with respect to accounts service maintenance, compliance, contracts renewal, miner bill corrections, promotional item advertisement, and competitor account transfers as new accounts. Responsible for completing commercial client internet service lifecycle; including initiating pre-service site inspection, service installations & completions, and service move requests.

Kelly Services Exton, PA 9/05 – 11/05

Temporary Position

Quest Diagnostic Trevose, PA

Office Assistant, responsible for processing accounts receivable billings and accounts payable invoices. In addition, other miscellaneous data entry tasks and interoffice file reorganization.

Commerce Bank West Chester, PA 4/03 – 7/05

Senior Customer Services Account Representative, key responsibilities included performing in multi-dimensional roles and functions operating as a Customer Services Account Representative, Certified Consumer Lender, Acting Assistant Branch Manager, and site Notary.

Customer Services Account Representative, duties consisted of servicing both consumer & commercial banking and CD accounts, loan applications processing and assisting bank cashiers with daily duties; customer issues, and providing monitored access to safety deposit boxes. Coaching & training of other customer service representatives and branch tellers. Mentoring of branch/corporate promotional programs to local schools and businesses.

Certified Consumer Lender (CCL), management of consumer loan accounts including new account creations, closings preparation, servicing, and distributions of funds. Issuing lines of credit for consumer credit cards and auto loans. Assisted with CCL training.

Acting Assistant Branch Manager, servicing bank clientele, assisting branch employees, and assisting in the addition of new clientele. Acting on behalf of the assistant branch manager and enforcing branch policies, rules, and guidelines.

SOFTWARE/SKILLS

Great Plains (AR/AP/RECS) Coupa

PeopleSoft SAP

QuickBooks GMS/Workday

Banner PayPal

Buildium (Property Mgt software) Wide Orbit (NBC Univ. proprietary)

MS-Office

Commercial/Personal loan processing & management

Large revenue volume account management

Excellent leadership & interpersonal relations skills

EDUCATION

Montgomery College, Silver Spring, MD 2009 - 2012 (Business Mgt. + Finance, Minor in Psychology)

West Chester University, West Chester, PA 2001-2002 (2nd English Ed+ 2nd Music Ed, Minor in Psychology)

Lock Haven University, Lock Haven PA 2000-2001 (2nd English Ed+ 2nd Music Ed, Minor in Psychology)

Monroe County Vocational/Technical School, Tannersville, PA 1998-2000

OTHER QUALIFICATIONS

Pennsylvania School Of Real Estate

Real Estate Practices and Fundamentals – Aug 2006

(Awaiting Test Date and Approval; relocated to MD)

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