Customer Service Data Entry
Resume:
SPRING A SHAW
RICHFIELD, MN 55423
********@*****.***
OBJECTIVE: To obtain a position within a company, where I can utilize my skills, as an experienced Insurance Biller, Reimbursement Specialist, ICD 9 Coder, and in Customer Service.
Summary of Skills
. Excellent written and oral communication skills
. Have the ability to work in a fast pace environment
. Prepared and distributed the customer’s invoice and bills.
. Demonstrates the ability to organize and coordinate workflow
. Problem solving,
. Monitor over 300 insurances and patient’s commercial accounts
. Demonstrates the ability to organize and coordinated workflow
Extensive Knowledge of Billing
. Medicare
. Commercial Insurances
. Worker Compensation
. Humana Military (Tricare)
. Medical Terminology
. HFCA 1500 and UB92 claims forms
. Third Party Billing
. DME Supply
Extensive Knowledge in Computer Software
. Meditech
. Medic/Citrix (SSI)
. Brighttree
. Visions/Pro Touch
. Managed Med
. Microsoft Word
. Excel
. HlSC
.Ecometry
Certificates of Achievement
. Customer Relation
. Accidental Death & Dismemberment
. CPAP Training
Employment History:
Asset Marketing/Govmint.com 1/2016- 5/2018
Operation Administrator
Daily reports
Weekly reports
Monthly reports
Tracking missing packages
Posted payments
Batches new orders
Entry new orders
Balance the payment log
Open the daily mail
Mail out underpayment letters
Assets marketing/Stauer 8/2011-1/2016
Customer Service Rep 8/2011-9/2014
Answer incoming calls
Data entry
Resolved customer complaints
Outbound call advising customer about backorder items
Collection Specialists 9/2014-1/2016
Verified credit cards information
Process all automated payments
Outbound call to make payment arrangements
Follow up on NSF checks
Post payments
Mail out past due letters
IQOR 4/2008-11/2008
Patient’s Accounts/Reimbursement Specialist
Data entry
Verify insurances information
Process health claims forms
Audited patients accounts for billing and coding accuracy
Follow up over 300 commercial accounts
Documented daily transactions that occurred on each accounts
Making proper contractual adjustment/write off on accounts
Worked aging accounts
Prepare and distributed the customer’s invoice and bills
Maintained the customer accounts
Submit electronic claims
Write appeals for claims that was denied
Work closely with contract coordinators to ensure proper collections
MERWIN HOME MEDICAL 09/2004-11/2007
Billing Specialist/Customer Service
Date entry
Verify insurance
Rental distribution
Customer Service
Mail out Statements
Collect co-payment
Ordering of Supply
Communicate and Collaborate with others
Obtain information for intake
A. Referral
B. Doctor and Diagnosis
C. Delivery Information
Managed front office & Switchboard
INTERCARE COMMUNITY CENTER 10/1999-04/2004
Patient’s Accounts Specialist/Receptionist
Scheduled patients incoming appointment/referrals
Data entry
Entered encounters forms
ICD 9 coding of encounters forms
Collect co-payment
Work aging accounts
Prepare and distributed the customer’s invoice and bills
Direct patients and visitors to the appropriate area
Process insurance & patient refunds
Post payments/co-payment/deductibles
Assembled patient charts
Managed front office & switchboard
Documented daily transaction that occurred on each accounts
MIDWEST INSURANCES COLLECTIONS 01/1998-06/1999
INSURANCE REIMBURSEMENT SPECIALIST
Date entry
Filling and preparing charts
Process health claim forms
Work aging accounts
Process insurances & patient refunds
Managed switchboard
Posted patient accounts
Arranged collection payment with the patient
Edited electronic claims for accurate submission
Follow up on patient’s accounts
LAKELAND HOSPITAL 01/1992-12/1997
EMERGENCY ROOM/OUTPATIENT REGISTRATION
Data entry
Ordering of labs
Entered encounters forms
Scheduled patients incoming appointments
Verify insurances
Register the incoming pts
Managed switchboard
Communicate and Collaborate with others
Assisted patients with their insurance forms and admissions forms
Contact this candidate