Customer service, accounts receivable clerk, sales

VALERY LOPEZ

*** ** ** ** *** ***

Miami, Fl **137

(C) 732-***-****

****.**.***@*****.***

Professional Summary

Reliable and energetic who quickly learns and masters new concepts and skills, driven to exceed goals and build long-term relationships with customers.

Experience in Accounts Payable / Receivable with data entry skills; able to prioritize projects and work independently, while maintaining strong working relationships with coworkers, supervisors and clients.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Is also a Solid team player who offers a positive and cooperative attitude.

Background includes 4 years in communications studies at University plus 1 year of pre-professional internships in Television, Radio and Public Relations; also over 5 years in cruise ship and hotel casinos. VIP guest services specialist, versed in quickly and accurately creating change for currency, cashed chips, vouchers and checks. Customer-oriented, courteous and friendly.

Skills

Fluent English and Spanish spoken and written.

MS Office proficient.

Dependable and reliable.

Consistently meets goals.

Exceptional Customer Service.

Self-motivated.

Positive and friendly.

Excellent work ethic.

Strong interpersonal skills.

Cash handling accuracy.

Mathematical aptitude.

Work History

Sales Associate

Jan 2017 – Feb 2018

Inmobiliaria Peru

Managing and marketing property listings.

Guide and assist clients to buy, sell or rent property.

Negotiating and closing deals.

Preparing necessary paperwork.

Accounts Payable

Apr 2014 – Oct 2016

Southern Waste Systems / Waste Management

Reconciling system reports to balances by verifying entries for the different disposal and recycling facilities.

Reconciling clients reports to system balances for the haulers companies.

Manage haulers permits, contracts and inquiries.

Prepare checks for haulers and facilities.

Prepare rebates for customers.

Data entry.

Salesman / Key holder

Feb 2014 - Aug 2014

W Hotels The Store

Open and close store by schedule.

Stocking, organizing and replenishing merchandise.

Receive new merchandise and ship store orders.

Process payments ( credit, cash and room charges )

Buyer

Nov 2012 - Jan 2014

Nero Giardini by GV

http://www.nerogiardinigv.com/index.html

Stocking, organizing and replenishing merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Alerted customers to upcoming sales events and promotions.

Casino Dealer

Apr 2007 - Oct 2012

Carnival Cruise Lines – Miami, FL

Dealt various casino games such as craps, blackjack, roulette and poker.

Resolved guest complaints quickly, effectively and tactfully.

Retained premium slot and table players through exceptional customer service.

Cashed out employee tips and worked with slot technicians to pay out jackpots.

Salesman

Mar 2006 - Feb 2007

Mirti Italian Leather

Freehold Raceway Mall, NJ

Documented all customer inquiries and comments thoroughly and quickly.

Processed cash and credit payments rapidly and accurately.

Placed special merchandise orders for customers.

Answered customer questions about product availability and shipment times.

Built relationships with customers to increase likelihood of repeat business.

Education

Licensed Real Estate Agent

2015

Gold Coast Schools

Florida

Executive Program: Sales Management.

2011

Esan University

Lima – Peru

BA in Communications.

2000 - 2004

Hermilio Valdizan University

Peru

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