Office Manager

MR. JOSE LLEGADO VILLAFLOR II

*** ***** ******

Bubukal Sta.Cruz,Laguna

Philippines

Contact#: +639*********

Email: **************@*****.***

Skype ID: joeyvillaflor

SUMMARY

Exposed in dealing with more than hundreds of international schools in (UK, USA, Canada, Australia, China, Malaysia, Ireland New Zealand etc.) and develop business partnerships and help students with the application process.

Proven the ability in operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.

Ability to manage and increase the effectiveness and efficiency of Support Services through improvements to each function and maintain the smooth operation in the workplace and maintain an employee’s productivity

Great knowledge of office practices and procedures; business correspondence; recordkeeping systems; office machine operation;

English grammar including usage and composition telephone etiquette. Exceptional ability to perform filing, receptionist, record keeping and other related clerical tasks.

Strong ability to exercise judgment and tact in dealing with the public and other employees. Remarkable ability to speak and understand the English language.

Proven ability to take and record dictation for letters, reports, and other correspondence and to transcribe these notes into finished copy, depending upon position.

Possess a leadership caliber that motivates the subordinates to work accurately, efficiently and harmoniously with each other. A good team player, systematic and organized

Proficient in MS office (Word, Excel, Power point, Project and Visio), Oracle 11I and GNS-R.

OBJECTIVES: Seek the challenging position in administrative work. Performing a variety of general office duties and providing support service for administrative functions.

WORK EXPERIENCE

May 17, 2013 – May 10, 2018 Admission Express Educational Consultancy

Riyadh Saudi Arabia

ADMISSIONS SPECIALIST (ON-LINE JOB)

Receive and check the documents of the students in order to apply to the respective university

Record in excel sheet regarding the personal information of the students and the university or list of universities that the student will be applied and save it to excel file.

Do the paper application or online application for the student.

Send the excel file of all the students with lacking documents to follow up in charge to call each student

Schedule the follow up applications by using the diary calendar.

Update and save the excel file in regular basis and input the date for the last follow up that has been made and the answer from the university.

Do the daily report and send it to all staff

Developed contracts with Universities

February 17, 2009 – May 15, 2013 MY FUTURE AGENCY MOSTAQBALY

Prince Nasser Bin Farhan Road, front of Prince Sultan University Riyadh, Saudi Arabia

OPERATIONS MANAGER

Improved the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.

Managed and increases the effectiveness and efficiency of Support Services through improvements to each function

Monitored the students list that we received daily (English course application in-charge and University application in-charge) if applied within the day and tally the applications received from front against from the operations department

Coordinates regularly with office manager on a daily basis.

Maintained the smooth operation in the workplace and maintain an employee’s productivity

Developed contracts with Universities

Searched for Universities as requested by the student in any countries

Trained the staff in the operation and organize orientation and training of new staff members

Updated all staff regarding newly found universities in order to recruit more students

November 6, 2006 –December 20, 2008 NATIONAL MARKETING AND SALES COMPANY (LINGO).

P.O.Box 52911 Jeddah 21573 Saudi Arabia

Office of the Chief Operations Officer

PERSONAL ASSISTANT OF CHIEF OPERATIONS OFFICER

Greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.

Prepare general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.

Answer correspondence as directed by superior.

Maintain appointment calendar, schedule appointments, conferences, and meetings.

Check and review a variety of data for accuracy, completeness and conformity to established standards and procedures. Collect and prepare data for records and reports.

Maintain records and generate appropriate reports. Compile and produce statistical information and reports.

Requisition supplies and materials for office and office copy equipment.

Maintain financial transactions of office funds.

Receive, route, sort, and process mail. Perform multi-pragmatic tasks successfully.

Maintain filing system as required by the superior.

Operate standard office equipment to include word-processing and data processing equipment, copiers, laminators, etc.; maintain confidential information of office related information.

Attend in-services training to improve skills and knowledge of office work.

May 19, 2003-February 28, 2006 TOSHIBA INFORMATION EQUIPMENT PHILS. INC.

103 East Main Ave. Ext. Special Export Processing Zone

Laguna Technopark, Biñan Laguna

Logistics Department

May 19, 2003 – July 19, 2003 Material Handler

Well trained in logistics operations such as receiving, issuance, dispatching, and shipment procedures of finished goods and monitoring the stocks of goods. Transactions using oracle 11i and GNS-R. Reports and filing of documents.

July 20, 2003-February 28, 2006 Promoted as AREA LEADER

Leads and directs the subordinates in monitoring the stocks.

Implements the receiving procedure, picking procedure, preparation of scheduled shipments procedure, loading procedure and tracking procedure.

Assigns the staffs in their respective areas of responsibilities.

Coordinates with the manufacturing department, planning, purchasing and Impex/Export to provide a good quality of finished goods to be shipped to the customers in different countries.

Avoids customer complaints and wrong shipment.

Outstanding analytical skills in inventory system and solution oriented.

A leader by example

BEST AREA LEADER 2004

Member of 5S Committee (Sort, Systematize, Sweep, Sanitize, Self-Discipline) – regularly attended the meeting and discussion on how to maintain the cleanliness of work place any time any where and to maintain company’s productivity that can be absorbed also outside the company.

Social Accountability Representative (SAR) – helps HR Department and administration by getting employees concerns, inquiries and request to upper management and human resources that needs to be answered and understand thoroughly according to standards. Enlighten the rights of the employees and give awareness of the said course.

September 15, 2002 – February 15, 2003 INTERPHIL LABORATORIES INC., Industrial Estate, canlubang, Laguna

CREAMS and OINTMENTS Department

DATA ENCODER

Maximized speed in data entry, Internet surfing and research work

Maintained accuracy in encoding documents, data, reports and providing forms

Completed work as instructed and when needed

Punctual and reliable

Proficient with the use of MS Office applications

Submits an accurate daily report

January 03, 2001 – June 15, 2001 BAYER PHILIPPINES, INC., Bayer House, Industrial Estate, Canlubang, Laguna.

Pharmacy Department

OFFICE ASSISTANT

Performs basic filing, copying, typing, data entry, and word processing duties. Retrieves records as needed and directed

Screens incoming calls (information) and directs to appropriate personnel, including answering uncomplicated requests for information or contacting appropriate personnel. Relays information in an accurate and time efficient manner.

Operates and assists in the maintenance of office equipment, i.e. fax, personal computers, multi-line telephones and copier.

Provides support for efficient departmental operations: processes ordering of equipment and supplies; responsible for incoming and outgoing mail; etc.

January 15, 2000 – December 15, 2000 ENCHANTED KINGDOM, San Lorenzo South, Sta. Rosa, Laguna

Karts and Kiosks Department

CASHIER

Operates electronic cash register and personal operating system

Conducts beginning and ending inventory daily

Takes, prepares and cooks customers order and Monitors stock of goods

Answers politely with all business calls

Remit sales with-out shortages and overages

Maintains no variance in inventory

Increases sales of the outlet

Manages time in different kinds of responsibilities

Works under pressure and maintains cleanliness of work place

EDUCATION

Summer Graduate 2002 Bachelor of Science in Computer Science UNION COLLEGE OF LAGUNA A. Mabini Street, Sta. Cruz, Laguna

1996-1998 Bachelor of Science in Mechanical Engineering COLEGIO DE SAN JUAN DE LETRAN Calamba, Laguna

PRACTICUM

April 17, 2002 – June 13, 2002 ALLIED BANK Sta. Cruz, Branch, Regidor St. Sta. Cruz, Laguna

GROUPS/ORGANIZATIONS AFFILIATED

Computer Science Society

Red Cross Youth

Volleyball Club

Young Men Christians Association (YMCA)

TRAINING AND SEMINARS ATTENDED

ISO 14000 Environmental Management System

ISO 9001 Quality

SA 8000 Social Accountability

Toshiba’s Coaching and Counseling, and how to be a Good leader

Toshiba’s Values Formation

YMCA Leadership and Training

Career guidance Forum

AWARDS RECEIVED

Champion in English Poem Writing Contest March 14, 2002 sponsored by YMCA

Mr. YMCA of Sta. Cruz, Laguna 2002

Mr. Commerce 1999 UNION COLLEGE OF LAGUNA

SPECIAL SKILLS

Typing 50 wpm, Pascal Programming, data base Programming, MS Office (Word, Excel, Power Point, Project and Visio) Oracle EBS 11i, and GNS-R. Excellent in speaking and writing English, and little in Arabic speaking.

PERSONAL INFORMATION

36 years old, 5’7’’ tall, single, 150lbs, Catholic with excellent health.

REFERENCES

Available upon request

I hereby certify that all the above information is true and correct to the best of my knowledge.

Jose Villaflor

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