Air Force Management

Mark C. Strahan

***** ***** ***** • San Antonio, TX 78249 • 210-***-**** • ***************@*****.***

PROFILE

Excellent Technical Program/Project Management professional with 20+ years’ experience in the information technology, healthcare (VA, Military, and Civilian), defense, and finance industries. Strong leader of direct and indirect reporting teams in software and systems architecture, project management, business analysis, technical design development, change management, strategic planning, risk management, process mapping/improvement, and data trend and statistical analysis. Effective liaison with executive level sponsors, hospital/clinic staff, business lines, vendors, and technology teams.

PROFESSIONAL EXPERIENCE

Senior Program Management Consultant Jan 2013 – Jul 2018

Successfully delivered key programs for globally dispersed Information Technology (IT), Healthcare, Finance, and Human Resources teams; including Sales, Support, Legal, and Executive Leadership.

Delivered 300+ customer business objectives with 21 diverse SAFe Agile project teams

Led team in design, development, testing (SIT & UAT), and implementation of $5M Medicare Business Intelligence Data Warehouse; improved data accuracy and patient care across 54 clinics

Managed $42M project budget for USAA combined bank teams; came in ~$125K under budget

Guided medical, IT, and vendor teams in Agile development of integrated medical informatics using HL7/FHIR; improved medical records management, and diagnoses from external vendors

Spearheaded efforts to acquire, install, and configure 3 server farms, read only replications, and load balancing servers; created a matching development, testing, and production environment

Conducted HRIS enterprise database systems integration; single system saved ~$450K per year

Recorded and managed project issues and escalated where necessary for effective resolution

Engaged and incorporated services user acceptance testing team, when client eliminated QA

Managed project progress, performance, evaluation, and dissemination activities

Developed detailed Mergers and Acquisitions Strategy - integrating and synching new units and new businesses; identified user training needs and devised and managed user training programs

Drove strategic direction for 340B Pharmaceuticals Project Management Office (PMO); developed PMO strategies, structures, training, methodology, measures, and processes

Established HIPAA and HRSA controls in software development and systems architecture

Drove continuous improvement; enhancing transactions, and reducing risks and costs for clients

Helped teams achieve Strategic Objectives through a consistent, best-in-class, strategic enterprise approach for scope and change management; improving overall organizational effectiveness

Developed and maintained detailed project plans, provided status reports to project sponsors and project board/senior management, and achieved final approval of design specifications

Identified, analyzed, and prepared risk reports and risk mitigation strategies for the enterprise

Led systems architecture teams in analyzing existing systems, evaluating industry best practices, organizational adoption, and impacts on integrating new features and functionality

Piloted $24M Benefits Program for 24K employees; matrixed across 4 different global vendors

Technical Project Management Consultant Oct 2004 – Jun 2012

Successfully delivered key Agile/Iterative/Waterfall/Blended projects for globally dispersed Information Technology (IT), Finance, Medical, and Human Resources (HR) teams; including Sales, Support, Legal, and Executive Leadership. Worked with cross-functional (matrixed) business units to map processes and develop controls. Led system architecture, risk management, and control framework reviews of existing controls and identification of new controls related to new product launches, policies, and regulations.

Engaged in cross functional systems development and support with US Army Medical Information Technology Command (USAMITC) and Veterans Administration (VA) Clinics

Produced process improvements in documenting, tracking, and executing new projects/processes

Reviewed and approved multiple IDIQ contracts to provide 50+ technical staff to USAMITC

Created systems/software scope and guidelines for $500,000 Enterprise Virtual Desktop Support

Coached junior project managers in best practices and aligning models to client environments

Developed Database to track process products; integrated with SharePoint for corporate views

Analyzed 200+ controls in 14 matrixed units; defined critical metrics and enhanced key programs

Controlled cross-functional implementation of new products; growing assets by over $24M

Managed transition of $200M+ international banking program from Washington to Texas

Controlled $15M process improvement project; created 25K+ new bank accounts in year 1

Standardized software testing and error capturing system; increased development time by 80%

Employed level 3 CMM practices to create system requirements for $1.5M services contract

Reverse Engineered Air Force Human Resources system; created a physical model for Engineers

Developed processes for 10 federal contract deliverables; contract fulfilled and bonuses achieved

Analyzed system tools and automated multiple procedures; saving 4 months of manual data entry

Created database to compare 45,000+ objects and determine usability; saved $65K for client

Managed software upgrade to critical attorney selection process; increasing productivity 75%

Directed quarterly upgrade to key database system; improved control of $1B+ in transactions

Controlled cross-functional systems implementation of new product; growing assets by $24M+

Controlled $15M process improvement project; created 25K+ new bank accounts via CC channel

Drove development of business unit mergers; generated $100+ million in new client accounts

Developed Systems Architecture Documentation 3 weeks ahead of schedule; identified and closed essential system gaps; ensured 100% compliance with Defense regulations (DIACAP)

Managed creation of multiple IT Lean products including all phases of the SISSU checklist

Standardized software testing and error capturing; increased software development time by 80%

IT Consultant, Oaks, PA May 2000 – May 2004

Designed, tested, documented, and delivered client/server and mainframe software applications for over 170 clients. Managed software development, statistical analysis, and lean six sigma/process improvement projects. Designed and managed databases, intranet, and online customer relationship management tools supporting over $36 billion in assets.

Managed seven enterprise software installations, generating an average $5.6M per year

Automated Revenue tracking; regained $24K and saved $72K in annual revenue

Transformed from level 2 to level 3 of CMM; reduced development time by 60%

Created software test system reducing errors by 40%, and reducing development time by 30%

MILITARY EXPERIENCE

Logistics Operations Officer (Lt Col) US Air Force (Active and Reserves) May 1988 –Aug 2013

Led 500+ personnel, controlled over $25 million worth of equipment, created strategic plans, and briefed General Officers. Led multiple six sigma/AFSO 21/TQM process improvement efforts. Coached, mentored, and developed senior officers, NCOs, and managers.

Established Personnel Management system to track issues; provided 100% executive visibility

Generated Shipping Control database; prevented 99.9% of federal shipping violations

Serialized computer processors enabling worldwide tracking of cargo until new system arrived

Implemented contractor management database, which reduced tracking errors by 60%

Directed Key Service Areas process improvement; improved processes, ensured 100% training

Created Strategic Plan to track and evaluate unit performance; improved effectiveness 30%

Led six sigma initiative for $12 million air lift operation; standardized 16 key process areas

Produced Strategic Planning database; accelerated tracking of metrics by 400%

Constructed Personal Tracking database; reducing a 10 hour task to 2 hours per month

Built Supervisor Training software using MS Access; streamlined supervisor training by 70%

Forged Project Tracking database; reduced errors 60% & increased on-time completion 20%

Created Personnel Tracking database, which became the benchmark for war readiness tracking

TECHNICAL SKILLS

Software/Systems Dev: Project Management, Federal Contract & Budget Management, Change Control, SDLC, Lean IT, CMM, Agile, Iterative, RAD, SaaS, Cost Benefit Analysis, Structured Programming, Technical System Management Lifecycle, Web Development, and DoD Architectural Framework

Process Engineering: Six Sigma Black Belt (DMAIC), TQM, AFSO 21, ISO 9000, Metrics and Statistical Analysis, Plan-Do-Check-Act, CPI, and Process Mapping

Services and Tools: MS Office – Visio - Project, Adobe Acrobat, SharePoint, Medical Records Management Systems, Popkin’s System Architecture, and ServiceNow

EDUCATION and KEY CERTIFICATIONS

MBA - Technology Management - University of Phoenix - May 2004

BS - Computer & Information Science - University of Maryland - May 2000

BBA - Management - Texas A&M University - May 1992

Clearance – Current Secret - Top Secret (expired)

November 2012: Certified Scrum Master (CSM) – US Air Force

August 2008: Six Sigma Black Belt Certification – US Air Force

September 2007: Introduction to Program Management – US Air Force

August 2007: Systems Acquisition Management – US Air Force

February 2007: Six Sigma DMAIC – US Air Force

December 2005: Air Command and Staff College – US Air Force

March 2004: Six Sigma: Listening to the Voice of the Customer – US Air Force

March 2004: Project Management Professional – US Air Force

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