**** ********* **

Salida CA *****

209-***-****

ac530x@r.postjobfree.com

DELANO RILEY

OVERVIEW

A highly motivated Credit and Collections Representative with a verifiable record of accomplishment spanning over 15 years. Highly creative, recognized as a results-oriented and solution-focused individual

SKILLS & ABILITIES

Windows-Based Accounting Software,WordPerfect, Microsoft Word, PeopleSoft, Polaris Microsoft Excel, Microsoft Access, Microsoft Outlook 2015,Adobe Reader, Microsoft Power Point 2007 Wynn-System cortera e-credit & Get Paid System. Business Portal System and Great Planes System. Reviewed Credit applications in order to establish line of credit regarding new customers though Dunn & Brad also Experian and Cortera.

EXPERIENCE

CRESCO EQUIPEMTN RENTALS

ACCOUNTS RECIVIABLES

LIVERMORE CA

NOVERBER 11 2017 TO CURRENT

POSTING CHECKS TO THE GL ACCOUNT

PROCESS LIEN RELEASES PER CUSTOMER REQUEST

MAKE OUTBOUND COLLECTION CALLS

MAIL OUT MONTHLY STATEMENTS AND INVOICES

SEND OUT PAST DUE NOTICE

HOLD WEEKLY CREDIT MEETINGS WITH THE CREDIT MANGER

PROCESS CREDIT CARD PAYMENTS

BMC WEST ( ACCOUNTEMPS )

CREDIT SPECIALIST

MODESTO CA

JANUARY 6 2016 TO FEBUARY 2017

Compile department studies, statistical reports and special projects. Draft memos, letters, and other correspondence for signature.

Maintain files and filing systems. Answer telephone and direct calls, if necessary

Process customer accounts credit checks, and construction loans.

Input accounts payable, accounts receivable, and general ledger information.

Contact customer on credit applications, billing, collecting on accounts, and in setting up new accounts.

Demonstrate a commitment to the quality improvement process and the philosophy of continuous improvement; identify and respond actively and with sensitivity to the needs of all customers; participate as a team player in all phases of the organization; and is open and responsive to change.

• Maintain record keeping on specific large volume customers.

Bay View Funding/Heritage Bank

Accounting Executive

Santa Clara, CA

July 2014 to September 2015

• Process open receivables for clients

• Process ACH & Wire payments to clients though Factor soft

Review and establish credit for new customers

Make collections on outstanding accounts

Provide quality service via phone and e-mail

Review accounts due to non-payment

Review ACH & Intraday reports and address any open issues.

Safe Security ( Apple One )

Credit and Collections Rep

San Ramon,CA

March 2014 to May 2014

Respond to inquiries via phone or correspondence from customer or dealers in a call center environment

Provides quality service, prompt response and follow up to each customer inquiry or dispute

Arrange for customer to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer

Work with SR Management to resolve customer issues regarding their account.

Accurately document all interactions with customers in customer databases

Utilize good time management skills to balance call volume and related follow ups

Meet or exceed monthly expectations

Access Information System ( Accountemps)

Credit/Collections Supervisor

Livermore, CA

April 2013 to October2013

Supervise the day to day activities of AR Collections

Monitoring the aging report reconcile account balances as needed

Identify areas of process of improvement for on- going billing issues

Supervise a staff of 3

Collecting on accounts that include a wide variety of industries with minimal balance due to balances due of Approx. $100k

UNITED RENTALS (NORTH AMERICA INC.)

CREDIT SERVICES REPRESENTATIVE

Modesto, CA

March 2002 to November 2012

Contacted customers and collected Accounts Receivables that have aged more than 30days

Carried out account reconciliation including assisting the Cash Application Department

with customer issues that related to cash posting issues and disputes

Worked with the Branch Managers on the process of reviewing and resolving customer billing issues and disputes.

Worked with both District and Regional Credit Managers to resolve escalated issues

Was responsible for the orientation of new hires to the Wynn-System

Awarded Circle of Excellence

Maintained lowest DSO within the company

Maintained the following monthly averages throughout 2011 & 2012: 120 day- .02%, 90 day- 2.5% 60 day- 10%.

Assigned as Safety Officer and independently developed office evacuation produces and setup monthly safety meetings

Assisted Sr. Management with monthly credit meetings

EDUCATION

San Jose city College

Major: Law Enforcement

August 1992 to June 1995

Military Background

US Marine Corps

July 1995 to July 1998

Certification:

Security of Customer Information

Suspicious Activity Reporting

Office of Foreign Assets Control ( OFAC)

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