Customer Safety Officer
Resume:
Salida CA *****
************@*****.***
DELANO RILEY
OVERVIEW
A highly motivated Credit and Collections Representative with a verifiable record of accomplishment spanning over 15 years. Highly creative, recognized as a results-oriented and solution-focused individual
SKILLS & ABILITIES
Windows-Based Accounting Software,WordPerfect, Microsoft Word, PeopleSoft, Polaris Microsoft Excel, Microsoft Access, Microsoft Outlook 2015,Adobe Reader, Microsoft Power Point 2007 Wynn-System cortera e-credit & Get Paid System. Business Portal System and Great Planes System. Reviewed Credit applications in order to establish line of credit regarding new customers though Dunn & Brad also Experian and Cortera.
EXPERIENCE
CRESCO EQUIPEMTN RENTALS
ACCOUNTS RECIVIABLES
LIVERMORE CA
NOVERBER 11 2017 TO CURRENT
POSTING CHECKS TO THE GL ACCOUNT
PROCESS LIEN RELEASES PER CUSTOMER REQUEST
MAKE OUTBOUND COLLECTION CALLS
MAIL OUT MONTHLY STATEMENTS AND INVOICES
SEND OUT PAST DUE NOTICE
HOLD WEEKLY CREDIT MEETINGS WITH THE CREDIT MANGER
PROCESS CREDIT CARD PAYMENTS
BMC WEST ( ACCOUNTEMPS )
CREDIT SPECIALIST
MODESTO CA
JANUARY 6 2016 TO FEBUARY 2017
Compile department studies, statistical reports and special projects. Draft memos, letters, and other correspondence for signature.
Maintain files and filing systems. Answer telephone and direct calls, if necessary
Process customer accounts credit checks, and construction loans.
Input accounts payable, accounts receivable, and general ledger information.
Contact customer on credit applications, billing, collecting on accounts, and in setting up new accounts.
Demonstrate a commitment to the quality improvement process and the philosophy of continuous improvement; identify and respond actively and with sensitivity to the needs of all customers; participate as a team player in all phases of the organization; and is open and responsive to change.
• Maintain record keeping on specific large volume customers.
Bay View Funding/Heritage Bank
Accounting Executive
Santa Clara, CA
July 2014 to September 2015
• Process open receivables for clients
• Process ACH & Wire payments to clients though Factor soft
Review and establish credit for new customers
Make collections on outstanding accounts
Provide quality service via phone and e-mail
Review accounts due to non-payment
Review ACH & Intraday reports and address any open issues.
Safe Security ( Apple One )
Credit and Collections Rep
San Ramon,CA
March 2014 to May 2014
Respond to inquiries via phone or correspondence from customer or dealers in a call center environment
Provides quality service, prompt response and follow up to each customer inquiry or dispute
Arrange for customer to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer
Work with SR Management to resolve customer issues regarding their account.
Accurately document all interactions with customers in customer databases
Utilize good time management skills to balance call volume and related follow ups
Meet or exceed monthly expectations
Access Information System ( Accountemps)
Credit/Collections Supervisor
Livermore, CA
April 2013 to October2013
Supervise the day to day activities of AR Collections
Monitoring the aging report reconcile account balances as needed
Identify areas of process of improvement for on- going billing issues
Supervise a staff of 3
Collecting on accounts that include a wide variety of industries with minimal balance due to balances due of Approx. $100k
UNITED RENTALS (NORTH AMERICA INC.)
CREDIT SERVICES REPRESENTATIVE
Modesto, CA
March 2002 to November 2012
Contacted customers and collected Accounts Receivables that have aged more than 30days
Carried out account reconciliation including assisting the Cash Application Department
with customer issues that related to cash posting issues and disputes
Worked with the Branch Managers on the process of reviewing and resolving customer billing issues and disputes.
Worked with both District and Regional Credit Managers to resolve escalated issues
Was responsible for the orientation of new hires to the Wynn-System
Awarded Circle of Excellence
Maintained lowest DSO within the company
Maintained the following monthly averages throughout 2011 & 2012: 120 day- .02%, 90 day- 2.5% 60 day- 10%.
Assigned as Safety Officer and independently developed office evacuation produces and setup monthly safety meetings
Assisted Sr. Management with monthly credit meetings
EDUCATION
San Jose city College
Major: Law Enforcement
August 1992 to June 1995
Military Background
US Marine Corps
July 1995 to July 1998
Certification:
Security of Customer Information
Suspicious Activity Reporting
Office of Foreign Assets Control ( OFAC)
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