Desktop Support Technical
Resume:
Virgil L. Myers III
**** ** **** ******, ****** Ground, WA 98604
Phone 360-***-****
******.*****@*****.***
TECHNICAL EXPERIENCE
TestAmerica Laboratories Inc. Aug 2009 – Apr 2018
Regional IT Support Technician:
Provide technical support for Microsoft Windows environment, W10, W7, W8. Providing rapid response support for PC Network and Instrument hardware and software problems to multiple facilities throughout company network across the country. Supporting devices such as laptops, thin clients, handheld barcode scanners, custom workstations, printers and other proprietary devices. Supporting Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.
Establish connection and configure control between analytical instruments and control PC’s getting systems back in production as quickly as possible to ensure deadlines could be kept. Elevate and manage software issues escalating to T2 software support as needed. Configuring manufacturing software systems based on production needs.
Support Sales team and remote users providing support for smart phones and laptops and ensuring remote access including VPN software was maintained.
Provide PC/Network/Telecom/AS400/VoIP/Wireless device support including problem reporting and resolution, for both corporate offices and manufacturing facilities.
Maintain computer refreshes, updates, OS installs and setups throughout company locations
Manage Instrument system backup processes to keep instrument data copied to the Data Center so that there would be no more than 24 hours of data loss in the event of a catastrophic event.
Cisco router and switch support for port security by being able to program individual network ports with needed port security and proper VLAN access.
Keep incident tracking system updated with the progress on each ticket that can be followed up with by management and coworkers.
Setup new users and security/distribution groups in Active Directory
Laid off for cost cutting measures and not sitting in facility
MCM Project Management & City of Portland April 2009 –May 2009
Desktop Support Analyst:
Technical support for Microsoft Windows environment including Troubleshooting and diagnosing complex PC and network problems
Keep incident tracking system accurate and up-to-date
Move and setup of computer systems as needed.
Laid off contract position
Siemens & Nike WHQ Jun 2008 – April 2009
Desktop Support Team Lead Tech III:
Team lead supervising 12 people and providing VIP & On-Call Support
Technical support for Microsoft Windows & Macintosh environment. Trouble-shoot, diagnose and resolve complex PC and network problems
Keep incident tracking system updated with the progress on each ticket that can be followed up with by management and coworkers.
Laid off due to contractual obligation to cut costs
ACS & Nike WHQ Jul 2007 – May 2008
Desktop Support Analyst:
Technical support for Microsoft Windows & Macintosh environment. Trouble-shoot, diagnose and resolve complex PC and network problems
Keep incident tracking system updated with the progress on each ticket that can be followed up with by management and coworkers.
Laid off transition to new contact position
Virgil L. Myers III – Resume Page 2
MILITARY EXPERIENCE
U.S. NAVY - N.A.S. - Lemoore, CA.
Four-year enlistment.
Honorable discharge.
EDUCATION & CERTIFICATIONS
Associate Degree in Computer Technology, Heald College, San Francisco, CA
CompTIA Award for Excellence in Troubleshooting and Hardware Heald College
ASQC Certified Quality Technician
CompTIA A+ certified Computer Repair Technician
HP Accredited Platform Specialist HP Commercial Desktops, Workstations & Notebooks
HP Accredited Platform Specialist HP LaserJet Solutions
SKILLS SUMMARY
• Lead Technician
• Troubleshooting
• Windows 7/XP/2k/NT4/98
• MS Office 03/07/10
• MS Outlook 03/07/10
• Data Backup/Recovery
• Remedy & GWI HD Apps
• VPN
• MDAC
• Network Administration
• Network Hardware
• Citrix
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