Sales Engineering
Resume:
David Ferguson
Woodstock GA **188
****@***********.***
www.linkedin.com/in/davidjferguson
DAVID FERGUSON
PROFILE Innovative, profit-oriented Senior Level Professional with demonstrated success in increasing revenues, market share and earnings, achieving cost reductions and improving client satisfaction in customer facing operations and large, diverse organizations. Expertise in management and implementation of complex corporate initiatives and successful organization integrations.
Talent for analyzing competitive landscape, conducting research and aligning product and service offerings with customer requirements which translates into product and services development costs. Reputation as a change agent with the ability to analyze issues, devise continuous process improvements and incorporate business processes to increase efficiency, streamline operations and decrease aggregates expenses with limited resources. SKILLS & ABILITIES Accomplished IT Executive with intuitive ability to align business needs with technology solutions, specializing in driving alignment of the technology investment with business strategy. Diverse industry background; applying practical technology solutions regardless of industry-specific needs. Proven ability to successfully bridges gap between technology and business stakeholders/executives. Expert in building new IT organizations, maturing existing teams, developing and mentoring internal and vendor staff. Strong commitment to core values: honesty, integrity, diligence, patience and creativity. Specific expertise in:
Enterprise Team and
Performance Management
Software Development
Lifecycle
Infrastructure
Engineering
IT Strategic Planning and
Architecture
Application Solution
Development
Service Level
Agreements
Data Management /
Business Intelligence
Network Configuration
and Security
Technology Design,
Deployments and
Operations
EXPERIENCE VICE PRESIDENT OF ENGINEERING, TELAID INDUSTRIES 2016 – Current
Responsible for providing strategic, operational, and technical leadership to the Company, leading both the pre-and post-sales engineering teams, as well as the Central Procurement Team, and working closely with all members of the Executive Management Team. This senior level position is accountable for developing and executing company strategic technical roadmap for product and services development plans to meet company objectives. Page 2
Responsible for sustaining engineering initiatives, product technical certifications and be technical lead on companywide innovation programs. Selected Accomplishments:
Created and executed strategies to achieve $10 million in incremental sales to both new and existing clients
Established a Central Procurement Division responsible for all vendor management, contract negotiations and order management.
Saved $6.5 million dollars by incorporating continuous process improvements, business process outsourcing and cost reduction strategies
Expanded both Presale and Post sales Engineering Teams to achieve targeted revenue goals
VICE PRESIDENT OF IT SERVICES, TELAID INDUSTRIES
2012 – 2016
Executive position overseeing all corporate and client IT functions. Managed multi-site business technology services and operations, facilitating applications and infrastructure stability, security and business recoverability.
Responsible for the all product customizations, hardware configuration, and technical support while ensuring customer success. Direct engaged in top-level management of client base that includes the largest retailers, financial firms, and brands in the nation. Empowered to drive our client implementations with the goal of both maximizing the efficient use of technologies and client satisfaction. Selected Accomplishments:
Expanded the service offerings of the Technology Solutions Center to include Hardware Repair and Maintenance capabilities
Implemented Cloud Based Applications to improve inventory management efficiency and provide clients with a real-time web based inventory management portal
Increased yearly divisional revenues to nearly $10 million dollars.
Decreased employee attrition from 30% to less than 5% and increased employee productivity 24% by introducing incentive based bonus plans
Provided Organization Guidance as part of the Operational Leadership Team DIRECTOR OF IT SERVICES, TELAID INDUSTRIES
2005 - 2012
Designed, implemented and supervised a 24/7 Technical Support Desk and a world class, 250,000 square foot, Staging and Configuration Center for the configuration and management of client owned assets/hardware.
Directed system operations, quality assurance and customer service groups. Provided mission critical 24/7/365 web applications and infrastructure including systems and network operations and security, database administration, hosting operations, capacity planning, infrastructure build-out, performance/stress testing, and internal IT support. Led QA product testing/assurance for web applications, software development, configuration Page 3
management, resource planning, asset management, production systems monitoring, systems and network security.
Selected Accomplishments:
Directed system operations, quality assurance and customer service groups consisting of 20 resources.
Provided mission critical 24/7/365 web applications and infrastructure including systems and network operations and security, database administration and internal IT support.
Design and Buildout of the Telaid Technology Solutions Center which increased divisional revenue from $0 in 2005 to nearly $5 million per year by 2012.
Implemented and Managed a 24/7 Technical Support Desk consisting of 18 engineers ranging from Level 1 basic support to Level 3 Advanced System Configuration, Troubleshooting and Resolution
DIRECTOR OF ENGINEERING, DATATEC SYSTEMS
2000 - 2005
After being promoted to Director of Engineering, I implemented an internal web based automated design and costing tool that improved our margin of design and costing by nearly 20% and streamlined the time for response. These time savings allowed our engineers to focus more time supporting both Sales and Operations ensuing a higher closer rate on new opportunities.
Selected Accomplishments:
Managed Pre and Post Sales Engineering group with as many as 15 engineers
As Director, I was a member of the Staging Services initiative which designed and built a 250,000-square foot, state of the art staging and configuration facility
Designed and implemented discovery and estimation tools to increase accuracy of cost estimation of our pre-sales team members
Directly responsible for engineering partner relationships with companies such as IBM, Cisco and HP.
EDUCATION PENN STATE UNIVERSITY
1987 thru 1991 - Bachelor’s Degree Computer Science; Associates Degree in Statistical Analysis
I currently hold many industries certifications such as Microsoft, Cisco as well as from many hardware manufacturers such as HP, Avaya, Riverbed and others. LEADERSHIP Vice President of Kell Longhorns Youth Football Program - 2012 to Current Day Head Coach - Kell Longhorns Football League - 2011 to Current Day Technology Officer – The Preserve at Falcon Hills Home Owners Association - 2013 thru 2017
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