PHYLLIS BOWSER

ac5307@r.postjobfree.com

512-***-****

CAREER OBJECTIVE

To work in a professional Office Administration Environment

EDUCATION

Bachelor of Business Administration degree (BBA) specializing in Management

WORK HISTORY

COLLABRA, Austin, TX

Ad Review Analyst: 3/18 - 5/18 - Successfully Completed Contract

Reviews Advertisements and classifies content.

APEX SYSTEMS, Austin, TX

Administrative Assistant/ Receptionist: 1/18 - 2/18 - Successfully Completed Contract

Received visitors. Issued visitor badges. Received parcels. Scheduled conference room usage. Typed letters and correspondence.

PROMOTIONAL EVENT MARKETING, Austin, TX

Brand Ambassador: 11/12 – Present Part Time

Works a variety of wine, spirits and beer demonstrations. Performs various food and beverage demos to customers. Provides product knowledge and Administers samples to customers.

SOAL TECH, Austin, TX

Receptionist: 3/17 - 4/17 - Successfully Completed Contract Assignment

Received visitors/ Issued visitor badges. Distributed mail/faxes. Typed letters and correspondence. Scheduled conference room usage. Maintained hospitality bar.

SEARCH PROS, Austin, TX

Receptionist: 8/16 - 8/16 - Successfully Completed Contract Assignment

Received visitors, retrieved information regarding properties. scheduled conference room usage. Maintained hospitality bar. Sorted mail/distributed faxes. Typed letters and correspondence.

RANDSTAD, Austin,TX

Peer Review Analyst:5/15 – 7/15

Reviewed peer’s final documentation preparation regarding insurance changes regarding modes, payments, lapses, designees, address, reinstatements, benefit and bank changes. Enters discrepancies on Excel spreadsheet. Researches system changes in proprietary system and enters findings on Excel spreadsheet.

FRONTLINE/TMD, Austin, TX

Data Entry/Receptionist: 12/13 -8/14

Entered licenses plates into database regarding toll fees. Served as a main receptionist for the organization.

Processed mail. Performed filing duties and faxes. Typed correspondence. Booked conference rooms. Coordinating continuing education lunch seminars. Conducts inbound and outbound phone surveys in a Call Center environment on various subjects and topics.

MANPOWER, Austin, TX

Payroll /Administrative Assistant/Receptionist: 2/12 – 10/12

Enters invoices into Accounts Payable system for billing. Audits purchase orders for correct information submitted on orders. Reconciles credit card statements for payment. Processes payroll utilizing ADP Pay Expert. Enters new employee demographics, HR and payroll information into ADP. Processes lease/rental payments for tenants. Sends late notices to tenants. Scans documents into scanning software. Serves as main receptionist, receiving visitors and routing calls to extensions.

KENMARK PERSONNEL, San Antonio, TX

Human Resources/Employee Files Audit Project: 2/11 – 8/11-

Audited employee personnel files for compliance with company policies. Maintained an Excel spreadsheet of non-compliance correspondence. Retrieved HR data from SAP. Data entry into SAP software.

WILLSTAFF WORLDWIDE, Austin, TX

Payroll Assistant/Receptionist: 1/08 – 11/10-

Served as main receptionist, routing calls, distribution of mail and faxes, database inquiry, processed weekly payroll for employees. Scans documents into electronic computer files utilizing ImageRight .

ADECCO, Austin, TX

Administrative and Human Resources Assistant, Call Center Agent: 1/98 – 12/07

Completed a variety of contract assignments. Worked in Human Resources interviewing candidates for employment, verifying employment, administering skills testing, processing payroll utilizing PeopleSoft, ADP-PC Payroll. Entering new employee orientation information and updating employee benefit information into database. Typed letters, forms and correspondence. Data entry of information into databases at 13,000 (ksph). Served as a receptionist, courteously and professionally greeting visitors. Answering multiple phones lines, word processing of letters, forms and correspondence. Distribution of mail and faxes. Received inbound calls on special projects. Documented Calls and offered various customer service communications. Worked medical and mortgage and student loan collections.

EVINS PERSONNEL SERVICES, Austin, TX

Benefits Analyst:2/06 – 6/06- Contract Assignment

Served as a Benefits Analyst processing life and death benefits claims. Entered life and health benefits information into PeopleSoft software program. Calculated benefit amounts and processing of final payments. Entered health open enrollment forms into system for processing. Followed State and Federal laws and used data entry skills. Worked as a receptionist at a medical clinic. Scheduling patients for appointments, collecting co-payments, verifying insurance coverage, and answering busy phones.

TALENT TREE PERSONNEL– AUSTIN DIAGNOSTIC CLINIC, Austin, TX

Medical Call Center Operator: May 1995 – June 2000

Served as a Call Center Operator for On-Call Doctors. Scheduled and rescheduled appointments for patients. Verified patient demographics. Verified Insurance Coverage. Obtained insurance authorizations.

MANPOWER TECHNICAL, Austin, TX

Onsite Employment Recruiter: 12/94- 12/97

Responsible for recruiting applicants for professional, technical and administrative positions. Conducted new employee orientation. Assisted with Benefits Administration Regarding Health, Life, UEI, and COBRA. Conducted safety training classes, conducted exit interviews, processed payroll and resolved discrepancies, sponsored job fairs, Internet recruiting. Processed offer letters, conducted employment verifications.

CHARTER HOSPITAL, Austin, TX

Receptionist/HR Assistant: 1/97 – 11/00

Served as PBX Operator receptionist. Professionally greeted visitors, maintained confidentiality of hospital population. Scheduled appointments for patients and handled co-payments. Assisted public with completing demographic forms, handled petty cash transactions, maintained hospitality bar, entered HR data and forms into Kronos software system. Verified insurance. Distributed faxes and mail. Word processing of letters, forms and correspondence. Entered missed punches into KRONOS.

TEXAS DEPARTMENT OF TRANSPORTATION, Austin, TX

Job Analyst: 10/92 – 6/94

Studied job families and created career path ladders, composed job descriptions and job summaries. Analyzed salary survey data and labor market information. Interviewed incumbents using PAQ Questionnaire and reviewed promotion requests.

TEXAS HUMAN RIGHTS COMMISSION, Austin, TX

Human Resources Specialist: 6/88 – 3/92

Administered Employee Group Health, Life, COBRA, Workers Compensation claims. Interpreted all Federal and State Employment /Human Resources laws and organization policies to managers and employees. Processed personnel/payroll change transactions into HRIS system. Served as official timekeeper and generated employee leave reports. Conducted job analysis and wrote job descriptions.

KNOWLEDGE SKILLS & ABILITIES

Proficient with Microsoft Office products

Knowledge of Federal and State Employment Laws

Knowledge of COBRA and HIPPA Laws

Professional Receptionist Communication Training Seminar

PeopleSoft, KRONOS and Paradox database software

Fair Debt Collections Practices Act

Typing 50 wpm and Data Entry 13,000 (ksph)Internet skills

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