Team Lead

OFOR CHUKWUDI VITALIAN

*, ******* ***-*** ******, Orile Iganmu, Lagos, Nigeria.

Email: ************@*****.***

Telephone:080********

Marital Status: Single Gender: Male

State of Origin: Anambra State Date of Birth: 15th July 1988

PERSONAL SKILLS

Excellent numerical, verbal and written communication skills.

Very comfortable working in pressurized environments;

Intelligent and extremely hard working;

Strong ability to problem solve and meet challenges.

Excellent marketing and administrative skills;

Managing customers need and exceeding their expectations.

EDUCATIONAL QUALIFICATIONS

2009 Yaba College of Technology,

Lagos State. Nigeria

B. HND Marketing and Management – Upper Credit

WORKING EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

June 2017 ISON BPO INTERNATIONAL LIMITED

Till date MTN Customer Care Representative Team Lead (Online)

Organizes and directs the day-to-day activities related to the operation of the Call centre.

Responsible for managing, training & guiding call centre agents in performing their duties.

Provides support, reports & resolves problems and complaints.

Monitors agents & contact centre performance, and analyses reports.

August 2015 - ISON BPO INTERNATIONAL LIMITED

June 2017 MTN Customer Care Representative (Online)

Serve as first point of call in resolving all customer issues and escalating as appropriate.

Ensure timely response to customer queries

Providing information to customers on MTN product and services;

Resolving customer’s queries;

Manage relationship with customers online

August 2014 - LIOUS VALENTINO FOOD & BEVERAGES

July 2015 Sales/ Customer Relationship Manager

Source for distributors for the company’s product

Generate sales revenue and grow the distributorship base of the company

Follow up on existing key distributors, sub-distributors and whole sellers.

Daily report on businesses consummated.

Monitor and ensure that demand for goods are met.

June 2013 - MTN NIGERIA LIMITED

August 2014 Customer Care Representative

Making out bound calls to validate customers’ information.

Providing information to customers on Mtn product and services;

Resolving customers queries;

Solving customers’ problem by redirecting them to the right channel.

Oct 2005 - UNITY BANK PLC (FORMERLY PACIFIC BANK LIMITED)

Sept 2006 Credit & Risk Management Officer

Credit control and monitoring.

Ensuring appropriate and complete documentation for loans, O/D and other facilities.

Preparation of credit reports for management use.

Daily monitoring of facility.

Booking of consumer loan.

Extensive use of Fin-one soft and Finacle.

Analysis of customers loans and overdraft accounts performance

Extensive use of M-Excel in financial analysis

Departmental and customer communication via letters, internal memo, E-mail and other communication means.

Proficient in Microsoft word, PowerPoint, Excel Packages and Database management

Understanding the Nigerian banking industry, marketing skills and customer service by leadership Consultant June 2007.

Customer service excellence by Centennial Capital ltd June 2007

Personal Effectiveness and attitude re-orientation for new hires by JML Consulting June 2007

Learning and Development Programme on First Time Supervisor Training- Skills for Success by ISON BPO International 2017

Events planning and Organizing. Travelling, Scrabble and Chess Playing

Academic, Professional and Personal references are available on request

Contact this candidate