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LORI

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

LAKE, ORANGE, CA 92865 (H) 714-***-**** ac52uw@r.postjobfree.com

I am a quick learner - always willing to work hard and a team player - I

love working with people - I am a good listener and will make sure

that all requests are handled efficiently - I maintain a professional

image at all time -I treat everyone with respect and courteousness

and maintain my composure, regardless of the situation - I always

look for a way to help others and I do not shy away from difficult tasks,

I will see it through. I am dependable and reliable.

Self-motivated Typing 30 wpm

Strong verbal communication Clerical support

10 key Work with computer

MAY 2006-JUNE 2018

Customer Service Representative III California Bank & Trust Irvine,

CA

Greeted customers entering the bank to ascertain what each

customer wanted or needed - I provided excellent personable

customer service by completing transactions and giving account

information to customers - I monitored and controlled assigned cash

drawer and negotiable items received and disbursed during daily

transaction - Ensured superior customer experience by addressing

customer concerns and going the extra mile to assist in very way -

demonstrating empathy and resolving problems on the spot - Built

long-term customer relationships and advised customers on

purchases and promotions - Answered product questions with

up-to-date knowledge of sales and store promotions - Politely

assisted customers in person and via telephone.

SEPTEMBER 1988-MAY 2006

Administrative/Clerical Lake & Sons Landscape and Maintenance

Orange, CA

I maintained and reconciled records of financial transactions and

filed the information for my husband who has been successfully

operating his business for over 33 years and responded to customer.