Jaydeep Bapat

I come with an experience of * years in the field of Technical Writing, Learning Management System and 11 years in Advertising and Printing domain. I would like to acquire a position of a Technical Writer to develop meaningful and informative content for the end users.

Summary

Experience in creating eLearning, ILT and WBT trainings.

Experience in language review of eLearning courses.

Experience in functionality testing of Learning Management Systems (LMS).

Good team player with strong communication skills.

Strong problem solving skills.

Ability to multi-task while maintaining vigilant attention to details.

Ability to be flexible, resilient, and adaptable to changing priorities.

Skill Summary

Information Development

Create, edit, standardize or make changes to material prepared by other writers or establishment personnel.

Interact with SMEs to gather, update and validate content.

Conduct initial trainings for trainers.

Update courses as per new releases.

Creating product videos, writing/editing scripts, syncing audio tracks and developing training guidelines.

Technical Writing

IT documentation like User Guide, Installation Guide, Release Notes, PBI and Knowledge Based (KB) articles.

Writing IT processes.

Creating/updating/editing Wiki pages.

Reviewing published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.

Testing the User Interface and validate the accuracy of the content.

Structuring the product document as per the information mapping standards of Xerox in Author-it and reuse information to simplify the localization process.

Selecting and editing photographs, drawings, sketches, diagrams, and charts for illustration.

Creating, editing and reviewing online Help.

Content Publishing

Creating and publishing WBT/eLearning modules for Symantec Enablement Toolkit.

Understanding Technical Education Consultant’s eLearning requirements and publishing tickets as per the SLA.

Learning new systems introduced for publishing with little / no mentoring, which includes new versions / features developed in Learning Management System (LMS) / SABA and Adobe Experience Manager (AEM) platforms.

Reviewing / updating publishing process for enhancement. Primary focus of this exercise is to reduce publishing time.

Documenting publishing process for new users.

Using LMS, AEM, and other publishing related software as a tester.

Training and mentoring users on eLibrary; a platform introduced by Symantec for customers, partners and internals.

Publishing simple/complex assessments using QuestionMark tool.

QA

Conducting Quality Analysis of eLearning courses created by Course Development team.

Reviewing WBT courses for language, technical accuracy and presentation.

Testing of voiceovers for language, accent and accuracy.

Testing for new LMS. Involved in UAT and in go-live of LMS.

Customer Support

Customer support and troubleshooting for Symantec Enablement Toolkit and eLibrary.

Single handedly maintained Symantec Enablement Toolkit mailbox for 5 years.

Miscellaneous

Archiving of all training modules.

Designing storage structure for archiving server.

Creating splash pages for every published course.

Moving old archiving server to Box location using Granite Labs. Data migrated: 2.5 terabytes.

Working as peer in ALTUS migration project.

Work Experience

1.Working as Senior Technical Writer with TechTalks Communication Pvt. Ltd, deputed in Icertis Contract Management from August 17 till date. Job responsibilities include creating and editing Training Videos, Product Documentation, Wiki pages, KBs and WBT/eLearning modules.

2.Technical Writer Global Support at DigiCaptions India from August 2016 to May 2017 Job responsibilities included creating Installation Guides, Operating Manuals, and WBT/eLearning modules.

3.Symantec Software 2011 to 2016 as Content Publisher.

Job responsibilities included checking WBT/eLearning modules, publishing to Enablement Toolkit, eLibrary and LMS apart from other publishing responsibilities.

4.Team Lease India Pvt. Ltd, deputed in Symantec 2010-2011

5.Sasken as testing engineer: Mobile operating systems 2007-2010.

Job responsibilities included creating a new build, execute test cases, report a bug and submit the report.

6.Wipro BPO: Bellsouth ISP process 2006-2007.

As a Customer support executive, was responsible to understand and troubleshoot issues related to Internet connection in the USA.

7.Ran my own business Raj advertisers 1997-2006. The business was focused on designing and printing of brochures, folders, pamphlets, cartons and books.

8.Color Cartons Mumbai 1995-97 Production Supervisor

Job responsibilities included stock taking, punching die making, supervising punching process and daily reporting to management.

Hands-on Experience with Software

MS Office

Camtasia

Storyline

Captivate

Adobe RoboHelp

Learning Management System (LMS) SumTotal/ SABA

Question Mark

Adobe Presenter

Adobe Connect

Acrobat Pro XI

Storyline

Team Site by HP

CorelDraw

Photoshop

PageMaker

Education

Diploma in Technical Writing 2009 TechnoWrites

Diploma in Software Testing: 2007 ATS InfoTech

Diploma in Printing Technology and Graphic Communications: 1995 Board of Technical Exams

Personal Information

Name: Jaydeep Madhav Bapat

Date of birth: 14thDecember 1974

Marital Status: Married

Email ID: ac52ui@r.postjobfree.com

Contact Number: 989*******

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