MARCHEVE SANDOVAL

***A Junquera Street, San Antonio Cebu City

Mobile: +639-****-*****

Email: ac52to@r.postjobfree.com:ac52to@r.postjobfree.com

Skype ID: march.sandoval01

Career Objective:

My career objective is to be a competent and efficient employee by imparting knowledge and inculcating values to co-workers, and for them to be responsible and productive citizens of the country as well. Also, can find leaders who understand how to energize and inspire their staff, despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes. To obtain a meaningful, challenging but most rewarding job in customer service field and communication advancement.

SKILLS:

Excellent communication skills, developed through past and present experience.

Proficient computer literacy proven through work experience.

Highly critical thinker with effective researching skills.

Exceptional leadership skills developed.

Flexible team player who prospers in a fast-paced work environment based on experience in a busy office.

Interpersonal and relationship building skills proven through work experience in teamwork.

Able to get along well with co-workers and accept supervision.

Willing to try new things and am interested in improving efficiency on assigned tasks.

Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

SOFTWARES USED:

•Microsoft Office 2010 Tools * Ring Central and WebEx (for Conference Meeting)

•Asana * Salesforce

•CRM * Trello

•Google Drive * Zendesk

•Basic WordPress * Helpdesk

•Canva

•Fiverr

•Upwork Tracking Time App

•Dropbox

Employment Experiences:

August 2017- May 2018 Mobility Service Desk Analyst

Vizibill Ph Corporation

9th Floor, Avenir Bldg. Archbishop

Reyes Ave, Cebu City, Cebu

Compile & check client usage and statistical reports.

Be innovation and refine existing and create new customer processes

Take full ownership to resolve customer queries and deliver what the customer requires

Process and track requests in remote systems

Manage client expectations and delivery of services to expatriate employees of corporate clients

Develop and maintain relationships with clients.

March 2017 – August 2017 Home Based Virtual Assistant

(Freelance Project Based)

AirBnB

•Writing descriptive Home Descriptions and Uploading Photos

•Create and manage social media pages for my client (Facebook, LinkedIn, Instagram)

•Answering booking inquiries and scheduling cleanings

•Writing stellar reviews of our guests

•Managing inventory and respond to bookings in AirBnB.

•Reply to Guest Enquiries

•Screen potential guests

•Providing support to guests

•Manage Check in & Check Outs and List their intervals (days/hours).

•Answers guest queries, posting ads on Social Media groups and Craigslist.

•Update WordPress site page.

•Managing Google calendar for guest appointments.

August 2016- March 2017 Outbound Telemarketer/ Lead Generation Specialist

GSupport BPO Solution & P.A.M.S Consulting

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Working graveyard shift since we are calling US customers (EST time).

Influences customers to buy or retain product or service by following a prepared script to give product reference information.

Documents transactions by completing forms and record logs.

Maintains database by entering, verifying, and backing up data.

Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops; reviewing publications.

Contributes to team effort by accomplishing related results as needed.

March 2016 – August 2016 Home Based Virtual Assistant

AirBnB / Rev-A Group Company

•Writing descriptive Home Descriptions and Uploading Photos

•Answering booking inquiries and scheduling cleanings

•Writing stellar reviews of our guests

•Managing inventory and respond to bookings in AirBnB.

•Reply to Guest Enquiries

•Screen potential guests

•Providing support to guests

•Manage Check in & Check Outs and List their intervals (days/hours).

•Answers guest queries, posting ads on Social Media groups and Craigslist.

•Update WordPress site page.

•Managing Google calendar for guest appointments.

19th January – 25th April, 2015 Customer Sales Representative

Teleperformance Phils.

Tower 1 (Beside Skyrise 2)

Cebu IT Park, Lahug, Cebu City

•Processes reservations by mail, telephone, online or central reservation systems referral.

•Processes reservations from the sales office and other hotel departments.

•Knows the type of rooms available as well as their location and layout.

•Knows the selling status, rates, and benefits of all packages plans.

•Knows the credit policy of the hotel and how to code each reservation.

•Determines room rates based on the selling tactics of the hotel.

•Prepares letters of confirmation.

•Communicates reservation information to the front desk.

•Understands the hotel's policy on guaranteed reservations and no-shows.

•Processes advance deposits on reservations.

•Tracks future room availabilities based on reservations.

•Assists in preregistration activities when appropriate.

•Handles daily correspondence.

•Responds to inquiries and makes reservations as needed.

8th October – December 2014 Customer Service Professional

Stream- Convergys Phils.

2nd Flr. JCentre Mall, Mandaue City

Functions:

•Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.

•Research, prioritize and resolve customer issues in timely and accurate fashion.

•Maintain documentation of customer inquiries and responses for future reference.

•Direct or route customer calls to appropriate personnel for assistance.

•Handle dissatisfied customers in a polite and professional fashion.

•Track and follow-up all customer requests in a timely manner.

•Maintain broad knowledge of all company products, services and promotions.

•Identify and implement new process plan to improve customer support service.

•Manage large volume of customer calls in friendly and courtesy manner.

•Provide outstanding and exceptional customer service.

•Greet and address customers in a friendly and respectful way.

•Maintain procedures and processes for first level problem determination.

•Work with product and sales teams to address and resolve customer issues efficiently.

•Return customer calls in a timely manner to ensure customer satisfaction.

3rd March 2013 – 19th September, 2014 Data Entry Specialist House of I.T (A.S. Online Consulting Inc.) 7F Crown IT Bldg., Pope John Paul II

Kasambagan, Cebu City 6000

Functions:

Wide range of duties that deal with each step of the shipping process for sea & air freight.

Track shipments and communicate with clients about the package's progress.

Coordinate shipping with customs agents for clearance on overseas deliveries.

Deal with quotes from prospective shippers and handle claims with insurance companies if any shipment problems happen to occur.

Provide efficient delivery logistics through data management.

Fill out import-export documentation, compile carrier and route assignments, compute international fees for each shipment, and keep track of shipment payments and quotas.

Using automated systems that can identify shipments, collect data, and register packages with government agencies.

Perform content maintenance and updates.

Research and administer social media tools in support of client’s social media strategy

Negotiate link deals with webmasters initiated by myself

2012 December- March 2013 Home-based Freelance Work – (SEO)

UK Client

Functions:

Competitor backlink analysis, cleaning backlink profile since the new update of Google Panda & Penguin and Weekly Content Update for each sites.

Monitoring on-going basis, SEO report, continue to manage the website to obtain high rank on search engine.

Use natural way for link building to avoid any Google penalties in the future

Check Google index & webmaster tools for possible duplicate content and other penalties

Negotiate link deals with webmasters initiated by myself.

Educational Attainment

TERTIARY LEVEL

Bachelor of Science in Information Technology

University of Cebu (Main Campus)

Sanciangko St., Cebu City

2008-2010

References:

Whitney Beltran

Executive Virtual Assistant – Blue Ocean BPO

11th Flr. Mercedes Benz Bldg, Cebu Business Park

Mobile: +639-***-***-***

Keith Llewieneth Delute

SEO Manager - Delonix Marketing

3rd Flr. Mango Square Ave., Cebu City

Mobile: +639-***-***-***

ac52to@r.postjobfree.com

Artem Soukhomlinov

CEO Director – House of I.T

7F Crown IT Bldg., Pope John Paul II Ave.,

Kasambagan, Cebu City

Tel: (032-***-****

ac52to@r.postjobfree.com

Contact this candidate