Customer Service Representative

Paula Benjamin

Customer Service Representative

Fairfax, VT 05454

**********@*****.*** - 802-***-****

Effective in a busy office environment. Systematic when assisting customers and colleagues in processing and organizing daily work-flow.

Authorized to work in the US for any employer

WORK EXPERIENCE

Dispatcher/Customer Service/ Payroll

ADA Traffic Control, LTD - July 2015 to Present

Responsibilities

Dispatch to all Traffic control, call contractors and input jobs. Answering multiple phone lines Input payroll for traffic control,Data Entry

Receptionist

Lamplighter - Port Orange, FL - June 2015 to July 2015 Responsibilities

Answer phones, post ads on craiglist to list there property . This was only a temp position for someone on maternity leave. Customer Service Representative

Tephseal - South Burlington, VT - September 2014 to December 2014 Contracted with Shear Chevrolet to take pictures of vehicles for online sales.

• Transported vehicles to photography site.

• Completed data entry related to vehicle information. New Penn Trucking, Colchester, VT (1 year)

• Responded to customer requests for delivery services

• Entered customer specifications into database: items to be picked up, weight of items, delivery dates, time frames, and destinations

• Communicated to customers the dates, times and driver contact information Macy's South Burlington, VT (1 year) Seasonal Assistant Manager

• Completed sales of promotional programs and products to customers

• Staff development: supervised and trained new cashiers

• Sought out by customers with questions and concerns for resolutions to issues Suburban Propane, S. Burlington, VT (1 year)

• Responded to customer requests for fuel and called Drivers to schedule delivery

• Respected by management. Considered competent to open/ close accounts

• Processed credit card payments: developed receipts and mailed receipts to customers Rent-A-Center, formerly Rent-Away, Burlington, VT (2 years) Customer Service Representative

• Supervised, trained and scheduled employees

• Opened and closed the store

• Managed accounts Receivable

• Rental / Sales agreements with customers

• Cashier, Answered phones

• Collections

Assistant Teacher 13 years

Swanton School District, Swanton, VT

• Assisted kindergarten and first grade students with special education instruction on educational/ behavioral curriculum

EDUCATION

Northwest Technical Center - Saint Albans, VT

Bellows Free Academy - Saint Albans, VT

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