Customer Service Manager

Work History

Professional Summary

Skills

Accomplishments

Work History

PAOLO R. BERCAN

**** *. ***** ***, ********, IL 60706 (H) 312-***-**** (C) 630-***-**** ********@*****.*** Nuclear Department

I have an outgoing personality and some say that my interpersonal skills are outstanding. I am an extremely hard worker with strong observational and leadership skills who strives for excellence with everything I do. I have experience with customer relations throughout the United States. I have an Associates Applied Science degree in Nuclear Medicine and 20 years of experience in clinical and private healthcare settings. I believe I am a great candidate who would contribute to the success, mission and reputation that your organization has already established. Diagnostic equipment experience on various gamma

cameras including GE 630/640/610/530c/400at/Xeleris Siemens E-cam/C-cam/ Orbiter

/Sophy DSX/Digirad/Phillips/Picker

Protocol building/Hot Lab Management/BLS/CPR

IEMA inspections and compliance with radiation safety Extensive Travel and On-call experience with an emphasis on last second availability.

Strong critical thinking skills

Diversity skills training

Strong understanding of ALARA principles and state rules and regulations pertaining to radiation use

Multiple outstanding customer service recognition awards. Consulted Mobile Imaging Start-ups including policy and procedures and required credentialing. Former member of the New York City Police Department- Trilingual Nuclear Medicine Technologist 07/2016 to Current

Loretto Hospital – Chicago Illinois

Perform general Nuclear Medicine studies, primarily on-call and as a PRN technologist in a one camera GE 630 department. Explain procedures to patients to reduce anxieties and increase patient cooperation. Collect all pertinent data and calculations to aid the physician in interpreting results. Hot lab and isotope management

Operate cardiac imaging and monitoring equipment.

Complete clinical procedures and gathered patient data for interpretation by a physician. Nuclear Medicine Applications Specialist 05/2015 to 07/2016 General Electric – Waukesha Wisconsin

Traveled to customer sites to deliver product training for end users after software/equipment installations Managed clinical applications training documentation as it relates to internal/external applications training Completed on-site documentations and site visit reports Supported installation team/engineers and customer staff in troubleshooting equipment Configurations of PACS file transfer/interface with customer database Completed expense reports in a timely manner post site visits Professional conduct/appearance while being resident expert of our equipment and software to our customers Participated in trade shows/product training sessions as requested MANAGER/LEAD NUCLEAR MEDICINE TECHNOLOGIST 10/2007 to 12/2011 ADVANCED MEDICAL DIAGNOSTICS/ SPECIALIZED RADIOLOGY – Des Plaines, Illinois

• Managed a three team staff providing physician in-office mobile nuclear cardiology in Illinois, Indiana and Michigan. Education

• Played a major role in company startup and radioactive licensure inception

• Provided supervised coordination including new hire training and scheduled dispatching

.• Responsible for developing policies and procedures as well as installing ACR accreditation.

• Managed fleet services and routinely assisted with equipment repair.

• Produced and implemented continuing education program including radiation safety for staff.

• Established loyal client base with outstanding customer service model.

• Created logs,spreadsheets and data backups for all aspects of operations.

• DIGIRAD 2020 / CARDIUS M1 NUCLEAR SYSTEM / MIRAGE PROCESSING SOFTWARE NUCLEAR MEDICINE TECHNOLOGIST 07/1995 to 01/2000

Cook County Hospital – Chicago, IL

References Provided vital imaging service to the hospital on a on-call basis. As a member of the hospital staff performed 80% of all On-Call duties. Available upon request - Utilized G.E.

Starcam/400 AT Equipment - Directly responsible for the management and maintenance of the Hot Lab Performed 80% of On Call Duties - Acted as interim supervisor - Responsible for Inpatient Thyroid Ablation Prep and Decontamination - Trained by Staff Physicist as R.S.O. Assistant - Utilized advanced imaging equipment including Associate of Applied Science: Nuclear Medicine Technology 1992 TRITON COLLEGE - Rivergrove IL

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