Professional Highlights

Career Focus

Experience

November 2016

to

April 2018

October 2014

to

April 2016

August 2017

to

December 2017

January 2011

to

Current

Shirlyn A. Washington

612 Pamela Dr.

Tyler, Texas 75701

H: 903-***-****

M: 903-***-****

ac52t1@r.postjobfree.com

With a background in Tax Support, Product Support and Customer Service, looking to join a growing entrepreneurial organization as a Contact Representative. Currently studying

for the Enrolled Agent Exam.

More than seven years tax experience Reliable and adaptable

Extensive computer experience High-level professionalism and

Learn new systems quickly integrity

Client-focused Microsoft office

Active PTIN

Intuit Mountain View, CA

Tax Research Specialist (Tax Support)

Duties were too varied and diverse to be classified in any specific office clerical occupation.

Required limited tax knowledge and computer skills. Researched tax questions for

customers. Assisted customers working on their tax return with both product/software

inquiries, as well as with tax calculations. Applied defined practices, procedures and

company policies to troubleshoot and resolve product and tax support customer inquiries

DID-ME, LLC Tyler, Texas

Product Support - TurboTax

Consulted with customers via phone. Resolved product related questions, data entry errors,

and navigation issues. Researched, analyzed and determined an appropriate course of action

for customers. Documented all issues, resolution and follow up actions. Articulated how to

use the product accurately. Efficiently resolved customer inquiries on the first contact. Acted

as a technical resource when assisting customers to resolve problems with devices and

equipment.

Chandler Business Solution Canton, Texas

Tax Accountant (Contract)

Consulted with clients to gather financial information. Review financial records such as

income statements and documentation of expenditures to determine forms needed to prepare

tax returns. Prepared or assisted in preparing simple to complex tax returns for individuals

or small businesses. Ensured all appropriate adjustments, deductions, and credits were used

to keep clients' taxes to a minimum. Advised taxpayers with sufficient information to ensure

correct tax form completion. Verified data input. Utilized my tax skills to detect errors in

arithmetic, data entry, or procedures.

Washington's Tax Service Tyler, Texas

Owner/ Tax Preparer

Prepared income tax returns for individuals and companies. Identified potential tax credits

and liabilities. Ensure accurate and complete returns are filed in a timely manner. Prepared

tax forms in accordance with policies and in compliance with legislation and regulations.

Education and Training

LeTourneau University Longview, TX, United States

Bachelor of Science: Business Management

3.26 GPA

1984 Tyler Junior College Tyler, TX, United States

Associate of Arts: Computer Science

1980 Tyler Junior College Tyler, TX, United States

Associate of Arts: General Studies

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