Susheel S Jella

+1-312-***-****

ac52s4@r.postjobfree.com

Certified Salesforce Administrator

Authorized to work in the US for any employer

Skilled Salesforce certified Administrator with 3+ years of technical experience as Salesforce Administrator

• Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, integrating with other software's and troubleshooting any problems in the process.

• Work with users to develop requirements for various initiatives, document those requirements, and build an implementation plan.

• Ability to interact effectively with business users, to gather & analyze requirements.

• Strong problem-solving skills, ability to multi-task, create and maintain custom reports and dashboards for sales and business teams.

• Good communication, collaboration & team building skills with deftness in training and supporting End Users.

• Experience in configuring Salesforce.com by creating profiles, roles, users, custom objects, various types of custom fields, links, buttons, record types, Junction objects, master-detail relationships, lookup relationships, role-based page layouts, custom Tabs, custom reports, Snapshots, Dashboards, security and sharing rules, Validation rules, email services, Chatter, Web-to-lead, Web-to-case, Email-to-case, Tasks and actions.

Experience in Using Visualforce language to create visual force pages as per the business need.

Hands on experience working on the developer part of salesforce by using SOQL, SOSL, Apex, Visual force Languages

• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.

Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.

• Have good working knowledge on both Sales Cloud and Service cloud.

• Good Exposure on process builder, approval process, Custom Objects and Standard

Objects, Reports, Dashboards, workflows & Approvals.

• Worked on Migration Tools to push data and components from sandbox to sandbox and

sandbox to Production.

Familiar using SQl, MySQl databases and all SQL queries and validating Database

• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. And can effectively work in both independent and collaborative work environments.

communicator, Self-starter and quick learner. Possess strong analytical abilities to provide efficient solutions.

Proficient in Excel, Outlook, Word and Power point

Hands on experience using Zendex Document Creation tools (Examples: Conga Composer, Draw loop) Electronic Signature Management (Examples: DocuSign, EchoSign) Marketing Automation Platforms (Examples: Marketing Cloud, Pardot, Marketo, Salesforce Service Cloud, Salesforce Community Sites, Salesforce Quote-to-Cash, Salesforce Lightning, Tableau Reporting

Work Experience -

Salesforce Administrator

Employer: Techie Brains INC February 2017 to Till date

Client: Mi Medx Group, Inc Marietta, GA.

Roles and Responsibilities:

Customization of SF apps, objects (standard, custom, external), fields, record types, layouts.

• Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.

• Experienced in customizing standard objects accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.

• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.

• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

• Created new user accounts, roles, profiles and sharing settings.

• Involved in setting up field level access for each custom object created based on the user's role within the organization.

Hands on experience in Apttus CLM/CPQ to streamline configuration also to ensure pricing and quoting accuracy.

• Worked on Apttus support project to solve ongoing bugs/issues/enhancements

Created custom objects, Batch APEX, SOSL & SOQL queries, Visual force Pages, Triggers, Validation rules to help track internal help desk cases and lead qualification.

Worked on Different salesforce applications like Conga Suite, Dupe Catcher, Cirrus Insight, Map anything, Inside sales, Data.com, Insight Squared, Desk.com, Get Feed Back, Rollup Helper, Jitter bit, Docusign

• Created various Reports and Report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization

• Worked with field & page layout customization for the standard objects like Account, contact, Leads.

• Involved in customizing custom objects, tabs, fields, page layout as per the business need.

• Created pick lists, dependent pick lists, validation and formula fields

• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

• Created the workflows for automated lead routing, lead escalation, alerts.

• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

• Imported excel based customer information records in to accounts, contacts and assets using Data Loader and import wizard.

• Used import wizard for insert, update, of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files

• Created various reports (Summary reports, matrix reports, joint reports), pie charts, dashboards

Worked on customization of Sales and Service cloud and configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.

Worked on customization of Sales cloud objects Leads, Accounts, Opportunity, Products and Price books, implemented, and configured Web-to-Lead, Assignment rules, custom lead conversion, Account Teams in sales cloud.

Manage cases within Salesforce for daily troubleshooting

• Create and maintain Visualforce forms utilized by users for sales and activity

Used the sandbox for testing and migrated the deployment instance after testing.

Role: Salesforce Business Administrator

Employer: Techie Brains INC

Client: Menlo Technologies Hyderabad India.

July 2012 to October 2014

• Gathering requirements collects information and coordinates for all departments.

• Customization of the Organization's Profile, creation of custom objects, custom fields, formula fields as per the Requirement.

• Managing customer data: Data duplication identification and resolution, ongoing audits to uncover and resolve data integrity issues, bulk imports of data, batch reassignment of accounts and opportunities based on organizational changes.

• Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows.

• Actively participated in all phases of the software development life cycle.

• Creation of Page layout for custom objects as well as standard objects for respected Profiles.

• Evaluates data entry, import processes, and ensures proper data quality standards along with Apex Data Loader.

• Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation.

• Design, manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function.

• Works closely with management and other department heads to accomplish requested deliverables using Salesforce.com CRM application.

• Configures and integrates Salesforce.com with AppExchange applications.

• Interacting with the end users for testing of the application

• Configure and Set up relationship between various objects

• Building Enhanced Dashboards in SFDC.

Education:

Masters in computer systems Networking & Tele-Communication Management

DeVry University

Chicago, IL

2017

Certifications/Licenses:

Salesforce.com Certified Administrator ADM 201

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