Amy R. Clark

**** ********* **** **** **, Unit *, Atlanta, GA 30345

404-***-****; ac52rs@r.postjobfree.com

Experienced Business Analyst and Project Manager

Effective team player with years of expertise, who plans, develops, and implements improved systems and workflows.

Systems and Industries: Healthcare IT & Analytics, Education, Banking, Auditing, Accounting, Legal

Skills

Requirements Management: User Centered Design (UX), Agile, User Story, Use Case

User Acceptance Testing (UAT)

Applications: Team Foundation Server (TFS), Jira, Rational JAZZ, BluePrint/RC2010 RMS, Visio

Data Governance, PII, PHI

Project Management: Agile (CAPM), Website development, Change management, Product Owner

Training, Academic support, Instructional guides

Experience

SPH Analytics, Duluth, GA

Business Analyst, January 2017 – January 2018

Created and managed user stories for an agile software development team, resulting in operational and client-facing workflow and reporting improvements. Planned, created and tested requirements with a diverse team of software engineers, UX designers, agile coaches, product managers/owners, testers and users to improve systems and workflows for healthcare survey reporting and analytics. Provided product ownership and support. Proficient with TFS - Team Foundation Server. Created and implemented user instructional guides.

Apex Data Solutions, Tampa, FL (Veterans Affairs, VistA.js, MRAR)

Business Analyst, March 2016 – October 2016

Provided comprehensive requirements management, including storyboards, use cases, user stories, and all required VA documentation and traceability matrices. Coordinated and conducted scrums with system owners to elaborate needs and remove impediments to deployment. Developed and delivered excellent user training guides and support. Improved company-wide requirements management.

Sterling Heritage Corporation, Great Falls, VA (Veterans Affairs, VPS Kiosk Program)

Program Manager, Business Analyst, October 2012 – March 2016

Provided leadership for agile software development and deployment for US veterans to access health information via kiosk technology. Demonstrated proficiency with requirements management tools, including Blueprint Systems and Rational JAZZ applications. Created business and functional requirements in an agile framework, including traceability matrices, use cases and user stories, visual workflows and simulations, storyboards, mockups, and test cases. Created roadmaps and schedules for software sprints and deliverables. Trained peers and clients on new and improved technology and workflows.

Jan 2012 to September 2012 – Held various part-time positions in Decatur, GA; Attended PMI-ACP training

Apr 2011 to Dec 2011 – Instructional Assistant, 1st and 2nd grades, Kingsport City Schools, Kingsport, TN

Monumental, Atlanta, GA

Project Manager, April 2008 – December 2009

Planned and scheduled all phases of interactive web-based software development, from project definition through system and website launch. Maintained java development database, including functional and technical documentation. Planned, facilitated team and client meetings. Liaised with client contacts for all stages of program development, including progress reporting, update requests, and problem resolution.

KC Management Group, Atlanta, GA (Acquired by CORE Projects and Technologies 9/17/2007)

Project Manager, July 2007 – October 2007

Developed and managed project plan for implementing Special Education client/server system (TIENET) in DeKalb County School Systems (DCSS) in Georgia.

Dynamic Answers, Lilburn, GA

Business Analyst, Dec 2006 – April 2007 (Contract)

Interviewed internal and external TOTO customers to develop and document website features and tools, including directors, managers, and hourly employees. Traveled with branding manager and C++, java, .net developers to interview employees and clients in New York, California, and Florida.

Reliance Trust Company, Atlanta, GA

Project Administrator, May 2006 – October 2006 (Contract)

Developed, monitored, and reported complex systems and operations integration project plans for the acquisition of newly acquired trust company and clients. Managed work plan and issues log updates. Provided workplan updates to project teams in multiple states using MS Projects. Also developed and tracked the company's year-end and tax form production projects.

SunTrust Bank, Atlanta, GA

Project Administrator, May 2005 – March 2006 (Contract)

Successfully upgraded the Asset Based Lending Collateral Tracking System (Stucky NT\ABL) under budget and on time. Documented business process and internal control procedures for newly formed Asset Based Lending Team in the Corporate Investment Bank. Planned and implemented a web-based client link for Collateral Tracking and Reporting. Assisted with defining and documenting business processes and work flows.

Gwinnett Technical College, Lawrenceville, GA

Continuing Education Instructor, January 2005 – March 2005 (Contract)

Instructor for “Project Management Basics,” “Technical Writing Basics,” “Creative and Critical Thinking,” “Conflict Management in the Workplace,” “How to Write Excellent Training Materials.”

University of Georgia, Athens, GA

Assistant Director Auxiliary Services, August 2004 – December 2004 (Contract)

Provided business analysis, improved processes and systems for all business units - Food Services, Parking Services, Transit, University Golf Course, University Printing, Bookstore, Card Services, Vending and Solicitation Management, and the Auxiliary Services Warehouse. Provided business analysis for the successful implementation of UGA's Bulldog Bucks debit card program. Successfully collected over $400,000 outstanding Bookstore vendor credits.

Georgia Department of Education, Atlanta, GA

Information Systems Manager, January 2001 – May 2004

Responsible for the successful analysis, development and deployment of IT Support Desk, fund accounting and student information system (SIS) improvements. Received invitations and presented at conferences. Improved school system technical, business, and data collection support.

Bank of America, Atlanta, GA

Project Administrator, 1992 – October 2000, Business Analyst, 1991 – 1992, Strategic Systems Project Manager (NationsBank), 1990 – 1991, Strategic Information Systems Planner (C&S Bank), 1984 – 1988

Coordinated operational improvements, merger support, new technologies, and new product and service initiatives: National branch staffing implementation, Fraud prevention technology, Scheduling tools and training, Retail conversions, Teller and Loan technology, Instant ATM cards and reissues, Open/Close branches, Help Line improvements, Olympic Sponsor planning and support.

Significant improvements: fee income, sales and customer satisfaction scores

Significant cost savings: from workflow and technology improvements; reduced ATM downtime and losses

Received numerous leadership awards.

Education

MBA, Industrial Management

Georgia Institute of Technology, Atlanta, Georgia

GPA 3.7/4.0, Beta Gamma Sigma award.

BS, College of Agriculture and Life Sciences (CALS)

Cornell University, Ithaca, New York

GPA 3.5/4.0, Dean's List

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