Customer Service Assistant

Michelle M. Seely

** *** **

Richland, Washington 99354

Cell 509-***-****

*******@*****.***

EXPERIENCE SUMMARY

Experienced medical secretary, supervisor, and administrative support. Excellent computer and customer service skills. Loyal, dedicated and passionate about quality. Self-motivator that strives for quality production in exchange for competitive compensation.

WORK HISTORY

1/17 – Present – TCT Computer Solutions – Kennewick, WA

Bookkeeping for business using QuickBooks

Payroll

Invoicing

Dispatch service calls

Create service orders

Create quotes for customers

Proficient use of MS Office

Receive payments

Create policies and procedures

Go onsite for IT consults

Work well under pressure with composure and self-control

10/16 – 1/17 – Sears Roebuck & Co. – Kennewick, WA

Cashier

Open department

Excellent customer service

Organize department by shoe type and number

Place customer orders

Receive customer orders

Meet goals

Receive freight

Stock shelves

Maintain a clean and neat department

Process returns

Work independently

2/16 – 10/16 – Homemaker – Richland, WA

6/14 – 2/16 – Residential Dispatcher – Campbell & Company – Pasco, WA

Worked under pressure with composure and self-control

Detail oriented and organized

Superior problem solving

Great people skills and an ability to work with a diverse group of personalities and nationalities

Ability to function in a fast-paced, multi-tasking environment

Prioritize jobs and keep the flow of work steady and balanced for all technicians in order to meet the needs of all scheduled and emergency calls

Keep a positive work environment under high stress

Accommodate the needs of the technicians in the field

10/13 – 6/14 – Homemaker – Richland, WA

10/12 – 10/13 – Assistant Manager – Blockbuster Video – Kennewick, WA

Supervision of two employees

Training

Excellent Customer Service

Teamwork

Staff training

Opening and closing duties

Receiving duties

Professional in appearance and communication

Merchandising

Cashier

Working toward meeting goals

7/08 – 10/12 – Homemaker – Richland, WA

Bookkeeping

Housekeeping

Managing five children

Cooking

Transporting

Tutoring

4/01 - 7/08 – Perinatal/Health Unit Coordinator - Lourdes Medical Center - Pasco, WA

Chart billing and auditing

Prenatal Class organizing

Creating staffing schedules

Staff education training and tracking

Tracking agency nurse information

Metrics and statistical compiling/reporting

Birth certificate entry

Updating policies/guidelines

Organizing meetings

Creating/changing forms

Maintaining supplies level

Ordering equipment

Supervising staff vs. patients

Prepare charts, interaction w/nurses, physicians, visitors, and patients, food delivery to patients.

7/00 - 4/01 – Staffing Office Support - Kadlec Medical Center – Richland, WA

Emergency Department and Patient Support Services.

Full time Imaging Clerk Clerical duties in the Diagnostic Imaging and X-Ray

area of the hospital.

Full-time transcription and billing services in Outpatient Rehab.

1999 - 2000 - Secretary/Clerk – Manpower Temporary Services – Richland, WA

Secretarial duties for various companies as needed

Answering multi-line phones

Data entry, and filing

Temporary positions

1999, Sales Associate – Barnes & Noble Bookstore – Richland, WA

Customer assistance

Cash register

Shelving Information Desk

Computer database

1998-1999 - Assistant Manager - Hollywood Video - Spokane, WA

Supervision

Training

Excellent Customer Service Teamwork

Staff training

Managerial responsibilities

Professional in appearance and communication

1997-1998 - Interior Design Assistant (Private Decorator) - Spokane, WA

Home and Business cutting and hanging wallpaper - Flexible, precise and neat

1997-1998 - Assistant Manager - Quality Inn - Spokane, WA

Supervisor of Housekeeping staff - Rapid promotions

Housekeeping Inspector

Display integrity and ensure security

1994-1996 - Secretary/Assistant to Sr. Agent – Allstate Insurance Co., Spokane, WA

Payments and deposits

Policy Adjustments

Agent stand-in

Customer Service

Computer billing

Statement printing and mailing

EDUCATION

Washington State University, 1996 - 1997, Trig, Chemistry, Required Courses

Eastern Washington University, 1997 - 1998, Business & Information Systems

University of Phoenix Online, 2003 - 2005, Equivalent of AA Degree Earned

South University Online, 2014 - 2015, Bachelors in Psychology

ACCOMPLISHMENTS

Certified Notary Public for the State of Washington since 02/04/02

Senior Class President, Valley Christian High School - '96

Track and Field Champion - '95

Five Years Honor Roll

References gladly provided upon request

Contact this candidate