Medical Customer Service

Joy Pilon

*********@*****.*** **** Whitford Ave Williamsport PA 17702 872-***-****

Objectives

To obtain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.

Education

Thomas A Edison High school

1986 High school diploma

Experience

Global Medical Products 2211 N. Elston Ave Chicago, IL 60614

Intake Specialist April 2014 – present

Responsible for receiving orders from hospice companies, facilities and patients for medical equipment.

Dispatch delivery and service calls to technicians.

Data entry of all patient demographics and orders.

General office duties including answering multi-line phone system, filing, faxing and scanning.

Responsible for sending monthly invoices and customer satisfaction surveys.

Currently telecommuting at this position.

Direct Home Healthcare 4001 W. Devon Ave Chicago, IL 60646

Intake Coordinator March 2011-April 2014

Identify appropriate candidates for home health services.

Verify insurance eligibility.

Responsible for preauthorization with insurance companies.

Send patient referrals to physicians, specialists, and therapies.

Order any necessary DME and medical supplies.

Answer multi-line phone system and prepare patient charts.

Scheduling of nurses and home health aides.

Cattaraugus County Rehabilitation Center Olean, NY 14760

Medication Administration Associate Nov 2003-December 2010

Obtain and maintain a New York State regulated medication certification enabling me to administer physician prescribed treatment and medication to the residents.

Obtain and maintain a certification in Crisis Prevention Intervention (CPI).

Proficient in all New York State medical regulations required for all residents.

Responsible for medication ordering, inventory, and maintaining updated prescriptions.

Scheduling and accompanying residents to all medical appointments.

Responsible for monthly progress reports of residents.

Supervision, counseling and behavior management of the residents.

Received an award for 5 years of excellent service in 2008.

software and system skills

Proficient with: Microsoft Word, Excel, Outlook, Power Point, Apacheta, Brightree, Hospice Link, Hospice Loud, StateServ and Qualis.

trainings

Management and career development

Microsoft Word

HIPAA/Confidentiality

Corporate Compliance

False Claims Act

references

Available upon request

Contact this candidate