Office Manager

THOMAS WELCH

*** **** ********* ***** *******, Illinois 60657 630-***-****

**********@*****.*** https://www.linkedin.com/in/tom-welch-022130b

SUMMARY

An accomplished and dependable IT manager with an extensive history in computer operations, network administration, training, process improvements, hardware/software, reliability/quality, business process development, customer service, migrations, budget management, and implementations. Proven aptitude in working closely with cross-functional departments and employees to ensure timely completion and successful delivery of programs. A focused and determined contributor who positively impacts an organization to reach and exceed short-term and long-term technology goals.

TECHNOLOGY

Office 365 Project Management Citrix Xen Server SAN

Electronic Mail Firewalls SharePoint Mimecast

LAN / WAN Disk-to-disk Backup Exchange Online SIP/PRI

Help Desk PCI Domain Name Registry Hyper-V

VMWare Active Directory DNS/DHCP MPLS

EXPERIENCE

AMERICAN COLLEGE OF OCCUPATIONAL AND ENVIRONMENTAL MEDICINE – Contract - November 2017 – Present

IT Consultant

Managing complete infrastructure upgrade

oOffice 365 and Exchange migration

AD Connect, mailbox migration, Office 365 apps

oPurchase, configure, and install new laptops for each staff.

oInstalled new cloud-based VoIP phone system

oManaged internet upgrade to 500 MB

Planning for redundant backup circuit

oUpgraded firewall from old WatchGuard to Sophos

oPlanning for file server migration to cloud based services

LESLIE HINDMAN AUCTIONEERS – Contract - November 2017 – February 2018

System Administrator

Managed user creation, security, roaming profiles, remote access (RDP) and Exchange mailbox.

Workstation installs and support.

Office 365 account creation

File server backup and restore.

Initial planning for Exchange Online migration and remote office connectivity upgrade

AMERICAN ACADEMY OF ORTHOPAEDIC SURGEONS, Rosemont, Illinois

Manager, Distributed Systems and Data Center Operations, September 1992- October 2017

Managing a staff of 4 people, oversaw technical infrastructure and staff support, including Windows 10 and Mac OS X workstations, software, service, network, security, phone system, association management software, websites, and Internet access for professional association of 300.

Selected Achievements:

Responsible for entire LAN / WAN for 5 floor 180,000 square foot building

oIncluded wired network in AAOS occupied space as well as space occupied by 9 orthopaedic tenants

oIncluded 3 redundant fiber paths for Internet access with bandwidth of 1.5 GB

oMPLS WAN connecting Rosemont and Washington DC offices

oWi-Fi access for AAOS and tenant occupied spaces with guest and internal access for AAOS staff.

oUtilized redundant Checkpoint NG firewalls.

oOversaw wireless and wired network at AAOS Annual Meeting

Responsible for Window Server environment

oFrom Windows NT through Windows 2016

oActive Directory – DHCP - DNS

oCompletely virtualized using Citrix XenServer and Microsoft Hyper-V

oDell EqualLogic and Compellent iSCSI storage

oOver 3 years managed migration of 170 physical servers to virtual on 7 hosts

oImplemented disk to disk backup of virtual host with replication to off-site data center

oMoved replication to resources in Washington DC office saving over $32,000 per year

oResponsible to all facets of the data center

Electronic Mail

oManaged electronic mail system beginning with Exchange 2000 consisting of over 400 mailboxes

oSuccessfully migrated all mailboxes to Exchange Online with any staff interruption

oImplemented Mimecast email archiving, relieving load on Exchange mailboxes and storing all messages up to 99 years with discovery and legal hold options.

Responsible for new VOIP phone system

oIn 2014 installed VOIP phone system for AAOS and 9 orthopaedic tenants

oProvided audio, web, and video conferencing

oUtilized SIP for primary phone traffic with PRI backup

oIn 2015 installed identical system in Washington DC office with resilient connections at each location.

Responsible for AAOS staff computing experience

oIn 2014 migrated 275 staff to new laptop computers

oSuccessfully migrated same laptops to Windows 10 from Windows 7

oUtilizing Track IT software, Help Desk team averaged Excellent ratings from staff on over 95% of completed tickets.

oResponsible for maintaining all workstation (Windows 10 and Mac OSX) software including Office applications beginning with Office 2007 through Office 2016 and Office 365.

oResponsible for workstation protection including anti-virus and anti-malware applications

References provided upon request

Contact this candidate