Microsoft Office Management
Resume:
Brian Edwards
Frisco TX 75035
Home 214-***-****
***********@*****.***
http://linkedin.com/in/brian-edwards-267ba1b
Qualifications
** ***** ** ********** ** the Financial Services Industry, including Auto Finance, Vendor/Risk Management, and On-Line Banking. Excel at developing and improving existing business processes and have experience in project management support with its main goal to drive business initiatives, improve performance standards, and create exceptional customer experiences. Exceptional at identifying areas of opportunity to drive down cost while maintaining performance standards. Thrive in a fast-paced, intellectually challenging, agile environment, and enjoy working for forward-thinking technologically-advanced companies that value diversity, integrity, and associate development.
Professional Experience:
Vendor Relationship Manager- Capital One July 2014 to June 2018
Managed the business relationship of over 5 million annual spend portfolio with our direct vendors. Resolved performance related issues/escalations with third parties and proactively identified and mitigated third party related risk. Monitored vendor adherence to contractual obligations and executed all relevant TP compliance monitoring requirements. Assisted in development of, and monitored, SLA's or key performance indicators for third parties. Developed performance related reporting and facilitated monthly & annual vendor performance reviews.
Saved over 100k for company by identifying unnecessary cost while still maintaining high performance
Facilitated monthly & annual vendor performance review
Supported and coordinated third party audits
Impounds Sr. Ops Coordinator- Capital One June 2012 to July 2014
Responsible for contacting impound lots, police departments and government entities to obtain information regarding collateral which has been impounded/seized. Provided necessary and appropriate documentation as needed to secure collateral.
Effectively minimized loss of collateral
Analyze information to accurately determine if collateral should be repossessed or abandoned
Negotiate fees for the release of the collateral
Provide necessary and appropriate documentation as needed to secure collateral Research state and city laws to make sure tow yards, body shops, dealerships, etc. are working within guidelines to allow Capital One to secure its collateral.
Acct Manager Collections- Capital One January 2009 to June 2012
Responsible for calling significantly delinquent customers and arranging for payments to be made while utilizing skip tracing tools to locate customers successfully.
Used queue management skills in order to work an assigned group of accounts
Over achieving objective: Resolve customer delinquency and avoid repossession of the collateral.
Sr System Support Analyst II- Countrywide July 2007-August 2008
Receiving, researching and troubleshooting incoming request from our IT support team to resolve issues with our clients in regards to our mortgage industry software.
Resolving moderate request, such as application password overrides, access issues, Microsoft office tools and messaging software
Responded to request and escalated appropriate request to IT support groups
Tracking and recording client information and resolution of problems
Payment Investigations- Integrasys January 2003-July 2007
Helped to automate the payment investigation process for online banking customers. Created specifications for enhancements to payment investigations process while working with programming team (white box testing) to identify software quality issues before production release as well as PLC testing
Managed problem resolution with various Credit unions and Banks in regards to On line Banking
Monitored and coordinated time sensitive payment investigations by working with checkfree and credit unions and Banks to resolve payment issues that were not resolved in a timely manner
Business Analyst Supervisor- Electronic Data Systems March 2000-January 2003
Tested POS (point of sale) software functionality for use which included PLC testing and managed customer database to properly reflect and identify customer status at any given time.
Team leader for POS (Point of Sale) devices (Credit Card Industry)
Troubleshot POS devices with end users for resolve issues
Quickly mastered the databases to effectively trigger events and allow for accurate forecasting
Experience Specializations and Skills
Systems: Microsoft Office: Word, Excel, Access, Visio, Outlook, PowerPoint, OneNote, SharePoint development, Team Sites, Planner; OneDrive; Internet Explorer/Chrome;, Tableau, Skype for Business, RDN, Tian
Compliance: Policy and Procedure development and management; Test Plans and remediation; Requirement Operational Definitions and Reg-Applicability; Truth in Lending Act (Reg Z); Equal Opportunity Act (Reg B); Fair Credit Reporting Act (Reg V); UDAAP; GrammLeach-Bliley Act (Reg P); Fair Debt Collection Practices (Reg F); US Bankruptcy Code; Service Members Civil Relief Act (SCRA); Americans with Disabilities Act (ADA); Third-party management, Contract Compliance; contract language and development, MSA/SOW creation; Audits and Exams; Federal Banking Regulators: OCC/HUD&FHA/CFPB/FDIC/FEMA and state banking regulators
Skills: Data Analysis, Process improvement; Project management; Business Review Reporting; Deep Dive presentations; People Management; Vendor Management; Relationship Management; Inventory Management; Spend and Budgetary trends and analysis; Performance Management; Visual Management; Adult Learning/Training methods and styles; Behavioral and Job-Fit Interviewing; Advising and consulting on business operations; Consumer Complaint handling, reporting, and escalation standards, Customer Experience Design and Testing; User Experience Design and Testing
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