Data Entry Customer Service

**** ********* ***

Decatur, GA *****

PHONE 770-***-****

E-MAIL **************@*****.***

Selena T. Forde

Objective

To obtain a challenging and rewarding position with your organization where my skills are utilized effectively and there is room for advancement.

Summary of qualifications

A highly motivated individual who works well under pressure and who is motivated to succeed. An excellent team player with broad base experience in office procedures. Major strengths include:

Alpha Numeric Data Entry

Maintaining Inventories

Strong Organizational Skills

Excellent Communication Skills

Professional experience

3/2005-12/2017 YP-Formerly AT&T Advertising Solutions Tucker, GA

Guaranteed Ad Program(GAP) Coordinator – IMV/Data Entry Clerk (Promotion)

Keyed all Data Entry request for all Reps

Handled all calls from Sales Reps for all issues they encountered with the special telephone numbers that were assigned to their customers’ by me

Assisted the Sales REPs’ with the issues the customers had with their on-line products

Worked with AIN Request, for assigning unique telephone numbers to prove value to online advertisers

Responsible for keying all advertisement to GAP related customers and ensure advertisement appeared online properly and number working

Maintained inventory of all GAP orders

Managed all new online accounts on the daily pending fulfillment report

Changed the Internet products component status from Pending Fulfillment to Production Ready

Created, updated and maintained Zanda accounts

Responsible for daily management of all new web audios, also responsible for setting audios production ready

Responsible for daily management of all new coupons

4/2003- 2/2005 BellSouth IMV Atlanta, GA

Web Galley Data Entry Clerk (Promotion)

Keyed all Data Entry Request

Ensured all advertisement appeared online correctly

Identified process improvements and training opportunities

Contributed to the decrease of adjustments by correcting items that were incorrect before it affected the customer’s bill

8/2001- 3/2003 BellSouth IMV Atlanta, GA

Sales Order Data Entry Clerk / CSU Keyer

Keyed more than 15 orders per hour while maintaining 99.9% accuracy

Assisted CSU reps with resolving all keying issues

Assisted in training new product for keyers on processes and procedures

5/2000- 6/2001 Murray Feiss Industries Bronx, NY

Control Room Coordinator (Promotion)

Executed and directed the release of order plans for picking in the warehouse (included trouble shooting all rejects)

Interfaced with customer service to ensure proper handling of orders

Expedited shipping of special orders

5/1998- 5/2000 Murray Feiss Industries Bronx, NY

Administrative Assistant

Issued Comparative Reports for weekly, monthly and year to date shipping and receiving statistics

Entered shipping charges and confirmed orders

Formatted spreadsheets of company’s statistics as requested by Supervisors

Education

[ 1998 ] Career Resource Center New York, NY

Intensive 400-hour Customer Service Program

Office Procedures and Customer Service Techniques

[ 1992 ] Hostos Community College Bronx, NY

AAS in Data Processing

References

Furnished Upon Request

Contact this candidate