Administrative Asst III

MARLON D. STRAIN

*** ******* **** * - 804-***-****

Richmond, VA. 23227 CP - 804-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Administrative, Analytical, Staffing, and Recruiting Specialist with several years of progressively more challenging assignments. Strong analytical, administrative and customer service skills. Performs routine office tasks, to include analytical, reconciling, data entry, mail processing and filing. Provides great customer service skills, by phone and in-person. Excellent computer skills in word processing, data entry, database, and graphics. Capable of rapidly learning new assignments, responsible and reliable, work quickly and accurately.

EDUCATION

M.S.A. (Health Services Administration/Human Resources Administration) Central Michigan University 1999

B.S. (Business Administration/Marketing) Bowie State University 3.7/4.0 GPA, 1997

COMPUTER SKILLS

MS Office Suite, Microsoft Word, Sieble, Oracle Permit System, Excel, Power Point, Lotus 123, Type – 65-70 WPM.

PROFESSIONAL EXPERIENCE

City of Richmond/City Hall Mar. 2015 - Present

Finance Office/Business Revenue Unit - Room 103

Richmond, VA.

Business Tax Representative

Performs issuance of Business Licenses.

Provides Business License information to potential Business Owners.

Responds to Customer Care Call Center telephone calls when assigned.

Greets and assists customers at the front counter with any problems with their Business License and the issuance of their Business License.

Performs beginners adjustments of Business Licenses.

Handle walk-in customers referred by Tax Enforcement.

Create Special Condition Codes that manage the issuance of licenses and record audit activity.

Create Business License Accounts and Personal Property Accounts.

Key Business Personal Property Returns.

Marlon D. Strain, Page 2

City of Richmond/City Hall Feb. 2012 – Mar. 2015

Finance Office/Parking Enforcement Unit - Room 102

Richmond, VA.

Administrative Analyst/Customer Service Representative II

Processed and completed all Supervisor Reports such as Parking Payment Reconciliation Reports, Auction Reports, Tow Reconciliation Reports, ACH Online Payment Reports, NEI's for Payment Refunds as well as daily, weekly and monthly payment reconciliations.

Generated, monitored, reconciled and closed out all monthly towing bills from Seibert's.

Ensuring that all tow payments ($22.00) due to the City of Richmond are received from Seibert's towing.

Posted and processed all payments from our towing vendor (Seibert's) for towed and

auctioned vehicles.

Reconciled and processed our software vendor, Clancy Systems ACH transfers and on-

line payments made on the Richmondgov.com website that posts in the Clancy Systems.

Processed and Reconciled Bank Reconciliation Reports for all Parking Garages for DPW such as 5th and Marshall Parking Deck, 7th and Marshall Parking Deck, Coliseum Parking Deck, Biotech Parking Deck, Shockoe Bottom, and 8th and Clay.

Processed the release of DMV holds placed on vehicle titles and VIN numbers due to delinquent parking citations that come over from vendors such as Harris and Harris, Clancy Systems, via e-mail or in person.

Processed Fan Parking Applications; process adjudication of citations through the Administrative Review Process and/or through the Court Systems.

The Department Of General Services Oct. 2010– Jan. 2012

Division of Consolidated Laboratory Services

Richmond, VA.

Administrative & Office Specialist III

Provided administrative support for the DGS Deputy Director of Laboratories, DCLS Deputy Director, three Directors of Laboratory Operations, a Business Manager, six Lead Scientist, and eleven Group Managers.

Greeted visitors and provided great customer service over the telephone and in person.

Developed, formatted, and typed a variety of correspondence, letters, reports, forms, surveys, and presentations using PC applications software such as MS Word, PowerPoint, and Excel with minimal corrections needed.

Maintained and updated DCLS employee(s) personnel records, administrative files, manuals and records within established timeframes. Maintained record confidentiality at all times.

Assisted in making travel arrangements.

Maintained the calendar for conference rooms and van reservations.

Processed visitors, vendors, and contractors for building access badges.

Assisted with new staff orientation.

Marlon D. Strain, Page 3

Virginia Department of Agriculture & Consumer Services Apr. 2007 – Sept. 2010

Office of Consumer Affairs

Richmond, VA.

Administrative & Office Specialist III

Provided clerical and administrative support to the Counseling, Intake & Referral Unit within the Office of Consumer Affairs.

Drafted and prepared letters for the Counseling, Intake & Referral Units Dispute Resolution Specialists.

Collected and processed all incoming mail for the Counseling, Intake & Referral Unit and other Office of Consumer Affairs units.

Arranged conferences and assembled information for reports, briefings, and conferences.

Received and directed visitors.

Performed timekeeping duties and helped employees with travel authorizations.

Exhibited professionalism in all contacts with customers.

DOD, Ballistic Missiles Defense Organization Feb. 1999 – Mar. 2007

The Pentagon, Washington, DC.

Front Office Manager/HR Analyst

Secret Clearance with Federal Management Systems issued in February 2008.

Processed Security Clearances, Employee Picture ID Badges, Visitor Badges, and Parking Permits for Military and Civilian Personnel.

Conducted Background Checks for all New Employees.

Finger printed all New Employees.

Modified, Changed, and Deactivated Security Access for any assignment changes and terminations.

Maintained all levels of confidentiality from Top Secret to Confidential.

Composed correspondences such as letters, e-mails, top secret and secret documentations, and memos.

Conducted Exit Interviews.

Managed front office staff of eight.

Prepared travel arrangements for Military and Civilian Personnel.

Maintained Top Secret Documentation involving governmental issues, governmental research, data analysis, salary administration, performance evaluations, and organizational changes.

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