Administrative Assistant Customer Service
Resume:
Marjorie S. Giles
*** **** ******* ****, ***** East, MD 21901
******.*****@*****.***
Experience Overview
Core Competencies are:
Self-Motivated, Organized and Reliable
Committed to Professional Standards
Provide the Highest Standard of Customer Service
Ability to Operate Independently
Prioritize and Display Attention-to-Detail
Active Secret Clearance
I have over 20 years’ experience providing quality office support, data management and document management to various federal and government agencies. I work well both independently and as a team member in a multi-task fast pace atmosphere. Maintained documentation generated from a multi-project acquisition programs. I adapt well to new concepts and responsibilities, meet goals and objectives while maintaining the highest standards of quality customer service. I have maintained the calendar and schedules for multiple Directors and Executives. I have prepared, received and controlled all correspondence, both classified and non-classified. Knowledgeable with a variety of computer software programs to include Windows, Excel, Outlook, PowerPoint, Microsoft SharePoint, QuickBooks, and Macintosh. Experience with a variety of inventory/data based software to include Worldspan, DTS (Defense Travel System) TLMS (Time, Labor Management System), RecTrac, FoodTrak, and a variety of hand held devices. I am have continued my education towards Level I certification in Program Management with DAU (Defense Acquisition University), along with attending career improvement courses offered through various higher education facilities. I volunteer with various professional organizations including Army Alliance Inc., WID (Women in Defense), NMTC (Northeastern Maryland Technology Council), and The American Legion Post 135. Through my volunteering I have made and created valuable personal and professional contacts with members of local government, military and industry figures.
Qivliq Federal Group, Aberdeen Proving Ground, Maryland
Jan 2018 – Jun 2018
Administrative Specialist III
As an Administrative Specialist, I am responsible for receiving, reviewing, and routings various correspondence (classified and unclassified). Maintain and archive all updated and completed correspondence. Responsible to receive and collect technical data organizing it to present it in a useful manner back to leadership. Assist to develop and maintain documentation to provide support to meet strategic objectives. Responsible for preparing and submitting all travel through the receive visitors and telephone call for the Directorate, review and make decisions on administrative matters requiring a thorough knowledge of the command policy and procedures. Maintain the calendar and schedules for two Chief Scientists and three senior scientists. Prepare daily read books. Perform various additional administrative support services to facilitate the work of the office and the organization.
Huntington Ingalls Industries (Camber Corporation), Abington, Maryland
Apr 2015- Dec 2017
Administrative Assistant
As an Administrative Assistant, I am responsible for receiving, reviewing, and routings various correspondence (classified and unclassified) for Command Signature. Maintain and archive all updated and completed correspondence on the shared site. Responsible to receive and collect technical data organizing it to present it in a useful manner back to leadership. Assist to develop and maintain documentation to provide support to meet RDECOM strategic objectives. Assist with plans providing analysis that support command initiatives. Maintain HQ, RDECOM and RDEC’s personnel rosters and organizational charts. Responsible to update and maintain them to the shared site. Responsible to collect, update and maintain all distinguished visitor read-aheads (three star and above military personnel, foreign national personnel equivalent of three star and above and congressional visitors) on the shared site. Prepare and develop read-ahead packages at four star level. Forwarding all read-aheads to AMC Command for situational awareness. Responsible for maintaining and updating all RDECOM SOP’s across the Enterprise on the shared site. Receive visitors and telephone call for the command group. Review and make decisions on administrative matters requiring a thorough knowledge of the command policy and procedures. Maintain the calendar and schedules for the Chief of Staff and the Deputy Chief of Staff. Prepare daily read books for command staff. Responsible for tracking durable inventory. Perform various additional administrative support services to facilitate the work of the office and the organization.
AQuate Corporation. Belcamp, Maryland
Sep 2012 – Oct 2014
Program Analyst
As a Program Analyst, I assisted with all aspects of program development: development of acquisition strategies, organized tasks, and managed priorities. Provided on-going administrative support, managed daily staff operation, tracked status of action items and program milestones, completed monthly reports and deliverables. Coordinated with team members to establish local records and information management processes. Collaborated with users to ensure that the databases meet their needs and requirements. Performed data entry and quality assurance. Prepared bi-monthly reports and briefings. Responsible for all enter office expense reports, time sheet submission, purchase orders, and the petty cash fund. Ensured timely and coordinated responses were submitted in a timely and appropriate format. Provided coordination and staff support for meetings and conferences. Analyzed, organized, and extrapolated information for electronic document management. Responsible for document retention to include archival. Skilled in written communications, able to organize ideas in a logical manner. Competent with a variety of office automation software including spreadsheets, word processing, databases, and presentations. I maintain an active secret security clearance.
Army Alliance Inc., Belcamp, Maryland
Jan 2012 – Sep 2012
Administrative Assistant
Responsible for all the Administrative duties of the Army Alliance, Inc. Duties included maintaining files, large data base of political, government, and industry contracts. Worked directly with local members of government, military and industry to promote the mission of the Army Alliance, Inc. Responsible for all current and historical documentation retention sufficient to meet compliance and mission requirements for the preservation of information. Organized and extrapolated information for electronic management and retention to include archival. Received and deposited all sponsorship donations. Maintain large member/sponsorship database. Maintained all monthly expenses and donations in QuickBooks. Organize, set-up, and hosted three major community events per year. I attended various community events interacting with government leaders, military members and industry professionals.
Harford Business Innovation Center (HBIC), Belcamp, Maryland
Sep 2010 – Sep 2012
Resource Manager
Resource Manager for a 12,000 square foot facility with 23 individual office spaces and a 30-line phone system. Responsible for the maintenance of all daily operations. Maintained a calendar of events for the facility and conference rooms. I attended various community events meeting with government leaders, military members and industry professionals. Maximized office productivity through proficient use of appropriate software applications. Established uniform correspondence procedures and practices sufficient to meet compliance requirements for the preservation on information. Responsible for maintaining all monthly expenses and income through QuickBooks. Received and deposited all monies for the facility. Researched opportunities to improve service to clients. Maintained a web site, updating facility information, client information, current events, and news. Promoted rental office space and demonstrated the features and benefits to clients. Provided close, personal client attention and follow-up. Prepared lease documents for clients, overseeing signing of documents and disbursement of funds.
Ztrak Global Travel, Mount Holly, New Jersey
May 2010 – Aug 2010
Travel Coordinator
Coordinated after hours travel for 35 military installations in Europe. Coordinated government/emergency travel itineraries, booked flights, both international and domestic through Worldspan and Defense Travel System (DTS). Confirmed/revised itineraries, including quality control of DTS, updated customer profiles. Booked all hotels and rental cars. Confirmed government orders for travel authorization, ticketed government flights, exchanges, voids and refunds. Maintained a proficient knowledge in domestic and world geography.
Sears, Bel Air, Maryland
Nov 2009 – May 2010
Merchandise/Marketing Associate
Responsible for all marketing and visual signage, add sets and take down, promotional set-ups, end caps, bulk stacks, plan-o-grams, and floor resets. Performed daily/weekly zero counts and out of stocks using a hand held device. Responsible for resale stock inventories, keeping shelves stocked, organized, and customer friendly. Maintained stock location of a large storeroom with daily beginning and ending inventory.
Airtrak Travel, Robins Air Force Base, Warner Robins, Georgia
Oct 2005 – Aug 2009
Travel Coordinator
Coordinated government travel for all military and government employees of Robins Air Force Base. Handled a 5-line phone system with large call volume. Coordinated government/emergency travel itineraries, booked flights, both international and domestic, through Worldspan and the Defense Travel System (DTS). Updated customer profiles. Booked all hotels and rental cars. Maintained a proficient knowledge of Worldspan and DTS, highly knowledgeable in domestic and world geography. Confirmed government orders for travel authorization, ticketed over 150 government flights daily.
Education & Credentials
Defense Acquisition University (DAU)
ACQ 101 – Fundamentals of System Acquisition Management, Sep 2012
CLB 007 – Cost Analysis, Oct 2012
CLB 016 - Earned Value Management, Oct 2012
CLC 011 – Contracting for the Rest of Us, Nov 2012
SYS 101 – Fundamentals of System Planning, Nov 2012
CON 115 – Contracting Fundamentals, Jan 2013
CLM 017 – Risk Management, Feb 2013
LOG 101 – Acquisition Logistics, Apr 2013
CLM 016 – Cost Estimating, Jun 2013
CLC 058 – Introduction to Contract Pricing, Sep 2013
CLE 025 – Information Assurance, Oct 2013
Procurement Technical Assistance Program (PTAP)
Proposal Writing Level I, Jun 2014
Teaming Agreements for Sub-contracting, Jun 2014RDECOM
Proposal Writing Level II, Jun 2014
References
Mr. John Butler
U.S. Army Research, Development and Engineering Command (RDECOM)
Aberdeen Proving Ground, Maryland
Ms. Kimberly DiSalvo
U.S. Army Research, Development and Engineering Command (RDECOM)
Aberdeen Proving Ground, Maryland
Ms. Joan Nicole
Camber Corporation
Abingdon, Maryland
Ms. Denise Carnaggio
Harford Community College
Bel Air, Maryland
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