Melissa Ringgold

linkedin.com/in/melissa-ringgold-97312a46 513-***-**** ac52nf@r.postjobfree.com

Action oriented and results focused professional with experience in agile methodology, web analytics, business intelligence, project management and leading multi-cultural teams. Highly analytical thinker with demonstrated talent for identifying, improving, and streamlining work processes. Possess strong commitment to team environment dynamics with the ability to contribute expertise.

Agile Methodology: Certified Scrum Master (CSM) with over 6 years of experience in Scrum and Kanban Methodologies. Experienced in all roles on an agile team: Product Owner, Scrum Master, Developer. Coached and trained teams on Scrum and Kanban Methodologies.

Global Leadership: Ability to motivate teams by understanding what drives them. Lead people and projects by setting the right example and focusing on goals.

Problem Solving: Confident communicator with ability to ask the right questions to solve problems and make data-driven decisions. Earned Six Sigma Black Belt in March 2006 through a program offered by General Electric - Aviation (GE). MBA Degree with strong problem-solving emphasis earned September 2006.

Industry experience: Healthcare (3.5 years), Web-based Publishing (5.5 years), Financial Services (2.5 years), Paper Manufacturing (2 years), Aviation (2 years)

Technical knowledge: Product Development, Scrum, Kanban, Hashgraph, Cloud, Distributed Technology, Salesforce, Dynamic Tag Management (DTM), Adobe Analytics, JavaScript, JIRA, SQL Server, Power Query

Intiva Health, Austin, Texas 11/2017 – Present

Intiva Health develops products to help licensed medical professionals manage their careers, credentialing packages, order labs and communicate with peers and patients.

Senior Technical Product Manager

Create and deliver requirements and wireframes for a customer facing web-based healthcare career platform

Manage implementation of blockchain technology to maintain credentials for medical professionals

Subject matter expert (SME) for platform and user journey

Develop customer engagement plans or product enhancements

Serve as Agile Product Owner and Scrum Master for product development team

Lead development efforts with vendors for outside sourcing needs

Longview International Technology Solutions Inc. (LITS), Austin, Texas 6/2017 – 11/2017

LITS is a technical consulting agency providing solutions and staff augmentation for the government health industry.

Scrum Master, Veteran Health Administration

Served as Scrum Master for front end and back end development teams working on Veteran Administration (VA) web-based applications for internal and external customers

Trained and coached newly formed scrum teams

Created document and training materials for scrum adoption

As a Subject Matter Expert (SME), helped communicate awareness and knowledge of Agile practices to the business

CareSource, Dayton, Ohio 11/2015 – 6/2017

CareSource is a non-profit public sector managed care company providing Medicaid, Medicare and Health Insurance Exchange coverage for Ohio, Kentucky, Indiana, Georgia and West Virginia.

IT Team Lead/Scrum Master

Served as an IT Team Lead and Scrum Master for two development teams

Support two additional development as a Scrum Master and QA

Gathered requirements for Business Intelligence stories pertaining to Insurance Claims, Compliance, Regulatory, Grievance and Appeals, Member Support and Provider Support

Technical Lead for projects working with various vendors for exchange of data for reporting and analysis

Trained and coached teams on Scrum and Kanban methodologies

Worked with business owners to prioritize and manage backlog

Elsevier Inc., Miamisburg, Ohio 6/2010 – 11/2015

Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve the performance for the benefit of humanity.

Analytics Development Lead/Scrum Master 2014 - 2015

Promoted to Development Lead after proving ability to provide hands-on assistance in developing web analytics software for several different products

Led 5 member development team responsible for Web Analytics and Data Warehouse for scientific and medical research platforms

Tagged web application code using JavaScript and JQuery for analysis of user experience

Identified and improved team knowledge of new business processes and technologies

IT Project Manager/Scrum Master 2010 - 2014

Managed medium to large scale software projects from requirements to deployment for development efforts relating to private cloud adoption, web-based customer facing applications, mobile applications and data warehouses

Trained new agile team members on scrum process

Assisted with testing and resolving issues for Adobe Analytics Tool

Vendor contact for third party relationship with web search vendor

Worked with infrastructure team to maintain environments between vendor and company servers

Served as member of Change Request Board

NewPage Corporation, Miamisburg, Ohio 6/2008 – 6/2010

NewPage was a North American producer of printing papers, specialty papers and pulp.

IT Business Analyst

Release Manager for SAP and Lotus Notes software releases

Led Release Management Process Operations Team

Proactively reviewed mill and field service processes to identify areas of improvement

Partnered with corporate business units to determine solutions for problems and process improvement

Trained Business Analysts and PMO on demand management tools and processes

Managed security access to software applications for compliance with SOX

Axcess Financial Services, Inc., Mason, Ohio 1/2006 – 6/2008

Axcess Financial provides financial services and products to consumers that may be unable to attain the services they need through traditional financial products.

Project Manager

Managed projects for nationwide retail finance operation chain from creation to implementation

Served in a Business Analyst role on software deployments and new product introduction

Created functional specification documents and user manuals for POS applications

Coordinated product enhancements and process improvements with division and regional executives to build revenue

Trained employees on software enhancements, new product introduction, new processes

Managed contracted services with vendors

Performed gap analysis on operational procedures for acquired retail stores

Sarcom, Inc., Blue Ash, Ohio 2/2004 – 1/2006

Sarcom was a IT consulting and distributed computing support company focused on integrating technology.

IT Project Lead, Contractor, GE Aviation

Military Experience

US Army, Software Analyst, Graphic Artist, Retention NCO

Washington DC, Maryland, North Carolina, Hawaii, South Korea, Germany, Bosnia

MBA in Business Administration

University of Phoenix

September 2006

Scrum Master Certification (CSM)

July 2017, Scrum Alliance

Project Management Professional (PMP)

June 2007, Project Management Institute (PMI)

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