Customer Service Manager

Linda A. Bunnell-Perrelli

*** ****** ** *********, ** 06472 H: 203-***-****

*******@***.*** C: 203-***-****

A team player who combines strength in communication, responsibility and dependability to deliver a superior service.

EXPERIENCE ADMINISTRATIVE PROFESSIONAL

Administrative Professional offering experience in various job positions. Outstanding interpersonal communication skills, both verbal and written. Able to effectively work independently on projects with little supervision but also excels as part of a team. Hard working and reliable.

CORE SKILLS

* Customer Service * Ordered Supplies * Monthly Inventory

* Supervisor/Manager * Scheduler * Problem Solving

* Quality Assurance * Authorization * Intake

* Billing * Account Receivable * Account Payable

* Payroll * Data Entry * Attention to Detail

* Medical Records * Care Giver * Filing Clerk

VOLUNTEER EXPIERENCE

Northford Volunteer Fire Department Co # 3 Northford, CT 2000 – Present

Fire Police

I have been active with the Fire Department since 1980 but with Co # 3 since 2000. I was a Firefighter from 2000 – 2006 then became Fire Police. Fire Police duties are to make sure that the scene is safe for the Firefighter to accomplish their duties, whether it is fighting a burning building or directing traffic at an accident I am always on call. I am also the Department Secretary since 2008.

Professional Experience

Caregiver

Perrelli Family 451 Forest Rd Northford, CT 06472 2006 – March 2018

My Mother in law came to live with my husband and me in 2003. In 2006 she was diagnosed with Dementia. Dementia is very hard for the family to witness. She deteriorated at a slow to moderate pace. My job was to make sure she was safe. Her license was taken away in 2014. That same year she was diagnosed with Cancer. On my days off I would take her to receive her chemo, to her doctor appointment and made her as comfortable as I could. I would take her out whenever she was able to travel. She went into remission in September 2016 the cancer returned in June 2017. Her wish was to pass away at home so we honored her wish. I worked up till October 2017 when I took care of her until she passed away March 31, 2018.

Floral Manager

Shop Rite of East Haven East Haven, CT 06513 2014 - 2017

Designer: Designed arrangements for Funeral, Weddings, Parties and everyday bouquets.

Ordering: Order Floral needs (Flowers and Plants) on a daily basis. Call our supplier to order containers, bowls, oasis, floral packets, silks, Etc.

Inventory: Once a month an inventory is taken. We count all items in the department.

Supervise: I supervise 4 people.

Training: I help with the departments training in the 5 stores that Mr. Garafalo owns. I also help Pat Triano who oversees all Floral Department with their floral needs, setting up accounts and ordering flowers from local vendors, to make sure that the items are given to scanning correctly so we can bill the vendors correctly. I keep in close contact with our floral vendors for new product which we will sell in the Floral Department.

QA: Quality Assurance: I help out the Bakery, Deli, Foods To Go and Seafood for making sure that they are QA ready when the State and Wakefern comes to the store for their inspection. This is done on a daily basis.

Medicaid Authorization Specialist

Visiting Nurse Service of CT (VNS of CT) Trumbull CT, 06611 2009 - 2014

Authorization: Obtain necessary authorizations for Medicaid clients and entered Medicaid information into the appropriate tracking system for all clients.

Coordinate with clinical staff in all 4 branches to obtain appropriate authorization for medical client. Send the appropriate paperwork and forms to DSS

Upon receipts of authorization, I inform clinicians and managers via the CAM report/email of any discrepancies and resolve all problems. .

Educate clinical and management staff of all changes with Medicaid issues.

Update, verify and correct Physicians information in the computer.

Intake: Help call Insurance Companies for verification of Clients coverage and look on the Medicare and DSS website for verification of coverage.

Business Office Specialist

Amedisys Home Health Care Hamden, CT 06514 2002 - 2009

Medical Supplies: Ordered medical supplies for the nurses and their patient so they can be delivered to the patient’s home for their convenience.

Office Supplies: Ordered all office supplies such as folders, pens, pencils, stationary, computer furniture, etc.

Scheduling: To schedule all services (SN, HHA, OT, PT) to the appropriate patient’s day and complete corrections on all schedules. I scheduled all visits for patient and made sure that all clinicians know their schedules for the week.

Customer Service: Answered the phones and gave messages to the appropriate people.

Accounts Receivable/Accounts Payable: Responsible for all payments and bills are processes correctly and send to the appropriate department at our corporate office.

Billing: Post all visits daily. Correct all problems so billing will process.

Payroll: Post and process all documentation by employees and ensure all employees visits are entered timely in the computer. Making sure that all paperwork is correct for all payroll process.

Data Entry: Entered all data to ensure patient’s files will be updated and processed.

Computer: Use of Mckesson/Horizon System, Microsoft, Excel and Word.

Education

Stone Academy (Medical Office Administration Major)

1315 Dixwell Avenue Hamden, Connecticut

Graduated. 2001 – 2003

Connecticut Business Institute (Health Unit Coordinator)

Graduated. 1995 – 1996

Academy of Business Careers (Data Processing/Key Punch Operator)

Graduated. 1978 – 1979

North Branford High School

Caputo Road North Branford, Connecticut

Graduated. 1975 – 1978

ACHIEVEMENTS

Volunteer Fire Department Co #3 2000 – present, Fire Police 2006 – present, Secretary 2008 - present

Eastern Start Ladies Auxiliary Member 2002 - present

V.F.W. Ladies Auxiliary Member 1978 - present (Life Time Member)

V.F.W. Ladies Auxiliary Treasurer/Secretary 1995 – 2012, Past

Contact this candidate