Manager Management

Jhonnatan Mazzaro

Development and User Experience Manager

Phone.: 407 - 9253559

e-mail: *********@*****.***

PROFILE

Nineteen years of experience in IT. The last five years in telecommunications business, related to self-managing and corporate portals, allowing customer transactional interactions with the company including consults using its virtual channel. In addition, responsible for native applications development (tablets, cell phones and wearables). Some products developed: Self-service App “Mi Movistar” (iOS and Android) full version and “lite” version, self-service Web Portal “Mi Movistar”, Corporate Portal Movistar.com.ve. Fourteen years of experience in financial industry focused in different areas including but not limited to Business Intelligence, Virtual Banking, Enterprise Architecture, Demand IT managing. Main results in these years: Corporate Datawarehouse, self-service applications for managerial and executive levels, Business Process Architecture design. EXPERIENCE

- Managing development projects (web sites and mobile applications) - managing UX (User Experience) design for web pages and mobile applications. (5 years)

- Implementing Google Analytics / Tag Manager for our web sites and mobile applications, including banners and other assets. (5 years)

- Implementing and using push notifications for marketing campaigns. (5 years)

- Implementing HTML5, CSS3, JQuery, Android and iOS platforms for our company. (5 years)

- Agile (SCRUM) Methodology to develop mobile applications. (5 years)

- Developing business cases for tech projects. (5 years)

- Designing marketing campaigns for web pages and mobile applications. (5 years)

- SEO (Search Engine Optimization). (5 years)

- Defining strategic plans (5 years)

- Managing software factories crews. (4 years)

- managing CRM projects implementation (operational, analytical) for financial industry.

(2 years)

- Managing MDM projects implementation for financial industry. (2 years)

- Evaluating software for corporations. (Enterprise architecture). (4 years)

- Implementing Business Intelligence solutions for executive levels. (7 years)

- Designing Data Warehouses (Big Data). (7 years)

- Managing analytical multidimensional solutions. (7 years)

- Managing high performance teams (8 people). (15 years) Development and User Experience Manager – Telefónica Caracas, Venezuela

Feb. 2013 – Mar 2018 (5 years)

Software Factory development management: execution control for requirements and projects for "Mi Movistar" transactional, self-serve portal.

"Movistar" Application development for mobile devices and wearables under Android and iOS Operative Systems. Multiple teams management (own, factory, freelancers) using Agile

(SCRUM) Methodology, developing one or two releases per month average, using last generation IDE's.

UX (User Experience) design for self-managing solutions, corporate portals and native applications, using best practices and last worldwide trends (i.e.: HTML5+CSS3+JQuery, responsive design), in order to offer to our customers a simple, intuitive and fast interaction. Use of InVision and Wireframe Sketcher for prototyping. Research and implementation of new technological trends for portal design, native applications and self-managing solutions. Business case development for technological projects and budget managing for different development projects.

Definition of strategic plans, defining roadmaps for 2 years in advance and alternative plans. Roles and responsibilities definition for my team, plans for their skills development, and proposals for my area's organization chart, to afford the upcoming challenges and the growing team

Products developed as a result of my team management : New generation of native Apps

(iOS, Android) for Movistar, prototype for new corporate portal of Movistar Venezuela (total redesign), self-managing Roaming Service native Application (located in Maiquetía International Airport in Caracas, Venezuela), Total self-managing portal "Mi Movistar" redesign.

Use of Asana, Jira and Trello as management tools. High performance team managed (8 people)

IT Manager (Business Technological Partner) - Banesco Banco Universal Caracas, Venezuela

Apr. 2011 – Jan. 2013 (1 year 10 months)

Advising and business areas needs’ documentation (Corporate Intelligence, Business Processes, Corporate Governance, Strategic Management, Marketing). Project Consultant on: Sales CRM Implementation, MDM Implementation, Customer Data Quality, On Line Accounts opening, Corporate Portals. Team managed: 2 people

IT Manager (Enterprise Architect) - Banesco Banco Universal Caracas, Venezuela

May. 2007 – Apr. 2011 (4 years)

Enterprise Architecture Office - Information Architecture: Enterprise architecture requirements definition, development, management, maintenance and its relation with Applications Architecture.

Corporate standards development and establishment for databases design. Vendors evaluation for electronic Account Statement generation. Software solution evaluations: Corporate CRM, IT Services Management, Statistic Software, Anti-Money Laundering software.

Business Process Architecture (BPA) Map development, related to information technologies

(BI maturity).

Forums organization for Technical Solution Architects Team managed: 2 people

Project Leader - Banesco Banco Universal

Caracas, Venezuela

Jul. 2005 – May. 2007 (1 year 11 months)

Virtual Banking:

Problem Manager (ITIL): Issues identification, management and solution (unknown cause incidents) related to Virtual Banking applications on Production Environment. Vendor relations for solving applications issues.

Change Manager (ITIL): Change management and control on Production Environment for Virtual Banking Applications.

Incident's solutions for Production Environment Virtual Banking applications. Team Managed: 2 people.

Project Leader - Banesco Banco Universal

Caracas, Venezuela

Nov. 1998 – Jul. 2005 (6 years 9 months)

Management Control:

Project "Branches Management Information System" phases I and II: planning, coordination and development. This project included ETL processes, design and development of the new corporate Data Warehouse, .Net framework (XML, XSL) development for User Experience. Management indicators calculation.

Project "Customer Profit": planning, coordination and development, based on financial calculation, developed with classic ASP platform, relational databases design and ETL processes.

Project "Liabilities Reengineering": planning, coordination and development, which included ETL processes, relational and multidimensional databases, user experience design. Project "Integral Branch Management" phases I and II: planning, coordination and development, that grouped information from different sources: operational and analytical

(AS400, Data Warehouse). User Experiences developed on ASP platform. Analytic Application "Decision Desktop": design and development of different solutions, including "Executive Information System for Banesco Branches Management" phases 1.0 and 2.0".

Part of the new Corporate Data Warehouse designing team. Applications redesign and implementation for Banesco - Unibanca banks fusion (July 2002). Essbase Multidimensional Database (UNIX Platform) and Microsoft SQL for OLAP

(Microsoft Platform) administrator.

Team Managed: 2 people.

EDUCATION

(For clarification of documents referenced, English and Spanish used.) 2015 Universidad Central de Venezuela (Instituto Internet) Caracas

Degree: Digital Marketing Management Diplomat –

Diplomado en Gerencia de Mercadeo Digital

2000 – 2005 Universidad Central de Venezuela

Caracas

Degree: Master in Business Administration (MBA) -

Magíster Scientiarum en Gerencia Empresarial

1991 - 1998 Universidad Central de Venezuela

Caracas

Degree: Bachelor’s Degree in Computer Science -

Licenciado en Computación

TRAINING

Android Applications Development

Vsoft Caracas

CSS3

Vsoft Caracas

Operations Management

Instituto de Estudios Superiores de Administración (IESA) Caracas Marketing Strategic Planning

Instituto de Estudios Superiores de Administración (IESA) Caracas Finance Managerial

Instituto de Estudios Superiores de Administración (IESA) Caracas Lidership Program

Instituto de Estudios Superiores de Administración (IESA) Caracas Siebel 8.1 Application Administration

Oracle Caracas

Siebel 8.1 System Administration

Oracle Caracas

Siebel 8.1 Technical Foundations

Oracle Caracas

TOGAF Versión 8.1

The Open Group Caracas

19 Program Conflict Management: Negotiation, Mediation Instituto de Estudios Superiores de Administración (IESA) Caracas 2310 Developing Microsoft ASP.NET web Applications Using Visual Studio.Net

Microsoft Caracas

Configuration Management Basics

DBAccess Caracas

Requirements Management

Universidad Simón Bolívar Caracas

ITIL

BANESCO Caracas

Data Acquisition for Data Warehouses

Data Warehouse Institute Denver, Colorado

Data Cleansing for Data Warehouses

Data Warehouse Institute Denver, Colorado

Data Modeling for Data Warehouses

Data Warehouse Institute Denver, Colorado

Information Systems Development Management

Callaos y Asociados Caracas

Fast Track to Sybase & Introduction to SQL

Sabe de Datos Consultores Caracas

2000 User Conference

Comshare Phoenix, Arizona

2074 Designing and Implementing OLAP Solutions using Microsoft SQL Server 2000 Microsoft Caracas

LANGUAGES

Spanish (Native), English (CCR College Career Ready), Italian (Intermediate) INMIGRATION STATUS

Employment Authorization to work in the United States.

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