Customer Service Insurance
Resume:
Robert C. Coleman, MBA
**** ******* **** **** ******** Hills, AL 35242
***************@*****.***
Objective
I would like to become an asset for your company by utilizing my creative analytical and technical skills in marketing to gain a position where I can assist with the global expansion and competitive advantage for your company.
Education and Qualifications
Walden University, Minneapolis, MN
Masters of Business Administration April 2013
Marketing Concentration
Hampton University, Hampton, VA
Bachelor of Science in Marketing May 2002
Professional Experience
American Family, Eden Prairie, MN February 2017-February 2018
Casualty Adjuster
Investigate, Evaluate and Negotiate Auto Claims
Assist members with their Auto Claims by telephone, email and letters
Finalize claims with other insurance carriers
Assist insures with their claim and insurance needs
Allstate, Edina, MN June 2015-September 2016
Auto Adjuster II
Investigate, Evaluate and Negotiate Auto Claims
Assist members with their Auto Claims by telephone, email and letters
Finalize claims with other insurance carriers
Assist insures with their claim and insurance needs
The Best IRS, Mendota Heights, MN July 2014-May 2015
Independent Adjuster
Investigate and Evaluate PIP/MPC claims for State Farm Insurance
Assist insures, medical providers, and attorneys with any questions
and provide claim status
Make sure each claim is documented properly and accurately in order to provide the best customer service
USAA, Tampa, FL May 2012-August 2013
Auto Claims Adjuster
Investigate, Evaluate and Negotiate Auto Claims
Assist members with their Auto Claims by telephone and email
Finalize claims with other insurance carriers
Assist members with their membership needs
Wells Fargo, Birmingham, AL January 2011-April 2012
Phone Banker
Provide assistance to clients with banking inquiries via phone
Comply and assist internal customers with implementation of banking and federal regulations
Manage international and domestic banking accounts
AT&T, Birmingham, AL October 2009- January 2011
Service Support Assistant
Repaired customers DSL High-Speed Internet Service issues
Demonstrated effective customer service by solving their issues using the first-call resolution
Received calls and efficiently provides necessary information
Member of the Departmental High Quality Associate Team
and mentors new employees
State Farm Insurance, Mendota Heights, MN April 2004- November 2007
Auto Claim Representative
Responsible for the investigation, negotiation, and evaluation of auto claims
Handled negotiations and settlements of bodily injury claims and complex claims
Assisted customers in person and by phone on a daily basis with claims
Finalized liability and settlements for auto claims, bodily injury claims and complex claims
Had authority to negotiate and settle bodily injury claims and complex through mediations and small claims court.
Licenses:
Florida 6-20 Adjuster License
Texas Property and Casualty Adjuster License
Special Skills:
Computer Skills (i.e. Microsoft Office-Word, PowerPoint, Excel, Outlook, Access, and Publisher); Technical Skills (i.e. Project Planning, Branding, Direct Marketing, Global Marketing, Internet Marketing, Digital Marketing, Research and Development, Media Print, Accounting, Finance, Consumer Relations) Leadership Skills (i.e. supervising, overseeing projects, and coaching); Analytical Skills (i.e. data gathering, research, analyzing data, creating and testing hypothesis, and finalizing research); People Skills (i.e. team player, easy to work with, easy to get along, can start a conversation, positive person, can take constructive criticism, an effective listener, and empathetic);
References upon Request
Contact this candidate