Francine Cleroux

Language: Fluently Bilingual – CCE

Languages spoken and written: French and English, Arabic

Level: Secret Level II

File Number: 95160576

Expiry date: 2021/03/22

819-***-**** email: ac52m1@r.postjobfree.com

Areas of Expertise:

Member of Board of Directors for Cooperative Cote Ville

Night Auditor for a Hotel and Front desk service

Executive Assistant to Senior Management, Deputy Minister, Head of Legal Departments

Extensive experience working within the Federal government

Experience in coordinating briefing materials

Extensive experience using Microsoft Word, Excel and Outlook, Claim-X

Experience in tracking correspondence using an electronic tracking system using CCM Mercury (similar to MECTS)

Ability to work under pressure

Ability to organize work and meet extremely tight deadlines

Ability to evaluate information from various sources for completeness and accuracy

Ability to manage numerous tasks concurrently

Ability to work independently without supervision

Ability to work in a group/team environment

Ability to communicate effectively both orally and in writing

Familiar with records and document and information Management system (RDIMS)

Extensive experience handling Director’s calendar, agenda and in-box

Experience in setting up conference calls, meetings, and creating agendas

Experience formatting PowerPoint presentations

Knowledge of Treasury board policies and procedures relating to administrative activities

Additional Knowledge:

MS Word MS Excel MS Power Point MS Outlook

CCM Mercury Word Perfect Claim-X Internet Explorer

CIMS GroupWise Lotus 123 RDIMS

Specialized Courses:

Negotiations Course - Industry Canada

Contracting Procurement Course - Industry Canada

Delegation of Financial Signing Authority - Industry Canada

Excel and PowerPoint

Education:

1990-92 The Forum TM by Werner Erhard & Associates

1989 Henry Bergeron Institute: Graduated in Public Relations

1984-85 Carleton Board of Education: Graduated in Computer Science

1979 Polyvalente Nicolas Gatineau: Graduated in Industrial Design

1979 Polyvalente Nicolas Gatineau: Senior Matriculation

Experience:

Cooperative Cote Ville – on the Board of Directors

Dec. 2014 to Present

Getting reports of lease renewal

Verify for damages or repairs – if no damages request to reimburse the security deposit to the member.

If there is damage delegate to maintenance team for repairs

Post advertisement to rent the apartment and schedule visits

Interested new renter need to fill out an application in which they commit to do so tasks

After investigation they are then presented to the selection committee which review, screen, conduct interviews of candidates

Prepare a detail report for final approval.

Motel Adam – Night Auditor and Front Desk Service

Sept. 2015 – January 2017

Verifying the accuracy of Guest Accounts, balancing charges and revenues

Researched and correct discrepacies

Service at the front desk at night and in the early hours

Addressed all guest concerns and delegate some task to staff as necessary

Prepared and sent our direct bill packets for motel credit clients

Ensured adequate quantity of breakfast was prepared and ready in the morning for the guest to serve themselves.

Industry Canada/Office of the Superintendent of Bankruptcy Canada – Administrative Assistant

March 2013 - 2015

Provide administrative support to manager

Manage manager’ scheduling and inbox

Complete deliverables for the Superintendent

Process travel requests and claims

Prepare invoices and associates back up documents to be paid

Maintained electronic filing system

Updated shared drive with branch approved deck, memos, reports and related documents

Organize logistics for meetings (videoconferences, teleconferences, correlated meeting documents (hard copy and USB)

Arranged luncheons at local restaurants for visiting delegates

Assist with HR items: Learning Plan – registration to courses - Employee Performance – Leave -holidays

DND/DGMFO/D MAR LOG - Administrative Assistant

June 04th, 2012– March 31st, 2013

Coordinated and drafted the Director of Maritime Fleet Management Turn Over Documents

Maintained manager/director’s calendar/agenda

Screened mail, email and incoming phone calls

Managed file documents using the RDIMS filing system

Maintained a bring-forward filing system

Tracked correspondence

Prepared outgoing correspondence for approval and signatures

Advised on procedures and administrative processes

Edited and ensured quality control of documents

Scheduled meetings, briefings and conferences

Prepared meeting material

Made travel arrangements for senior management

Finalized travel orders and claims

Initiated paperwork for purchasing and procurement

Updated directorate website via CMS webmaster

Liaised with senior and administrative personnel across DND

Monitored and updates operational budgets

Verified financial data and tracked expenditures and invoices

Reported budgetary updates to director and senior management

Assisted with budget forecasting, planning and reporting

Assisted with business planning and forecasting

Transport Canada – Executive Assistant to Director/Professional Practices

Oct 15th, 2011 – March 03rd, 2012

Provided administrative support to the Director of Professional Practices

Managed director’s calendar and agenda

Screened Director’s mail, email and phonecalls

Maintained hard copy and electronic documents

Prepared outgoing correspondence for approval and signature

Composed and tracked correspondence

Processed surplus reports

Prepared (DAC) Departmental Audit Committee Meeting Documents

Arranged hospitality and travel arrangements

Created purchase orders

Managed and filed documents using the RDIMS filing system

Preparing reports and replies to requests for information

Arranged employee accommodations and accounts (security, telephone and e-mail)

Used Microsoft Word, Excel and Outlook to create departmental documents

Maintained a bring-forward filing system

Used CCM Mercury to track ministerial documents

Natural Resources Canada - Administrative Assistant

May 2011 – Oct 2011

Provided administrative functions (answering phones, emails, in person inquiries) for all divisions including DGO

Managed schedule, e-procurement, some HR

Organized and prepared divisional retreat

Monitored, maintained weekly uploading of documents to the IGA wiki page (i.e PCO FTP calendar, PT bulletin in both languages, bios, PT Profiles, external links)

Researched and archived Aboriginal files

Created Aboriginal content and addition of appropriate PT Ministries/bios/links for Aboriginal and Northern issues

Maintained Council related information (MMC, CEM, CCFM and CCRM) and updated WIKI

Provided administrative and logistics support for CCFM DM and ministerial meetings

Verified and reported financial data, tracked budget expenditures and invoices

Elections Canada - Call Centre Agent

March 14th – May 06th, 2011

Answered incoming calls transferred from the ECs general enquiries centre (INFO-Vote)

Utilized approved tools and available resources to provide information to callers

Documented complex questions, received and acknowledged complaints, and escalated appropriate calls

Called electors to request completed application forms and/or documents missing from their application forms

Reviewed problem reports to ensure that electors would be contacted in a timely fashion

Department of Fisheries and Oceans- Executive Assistant to Director

January 24th, 2011 – March 11th, 2011

Provided administrative support to Director of Professional Practices

Managed director’s calendar and agenda

Scheduled and arrange meetings, briefings and conferences

Screened Director’s mail and email

Operated telephone switchboard systems and took messages

Composed and tracked correspondence

Processed surplus reports - Record Management

Performed document and file management functions, including e-filing

Provided general administrative support

Prepared meeting material

Arranged new employee accommodations and accounts (security, telephone and e-mail)

Arranged hospitality and travel arrangements

Maintained a bring-forward filing system

Formatted departmental documents using Microsoft Word, Excel and Outlook

Tracked and filed (internal and electronic mail)

Prepared outgoing correspondence for approval and signatures

Prepared and submitted material for translation

Edited and ensured quality control of documents

Initiated and finalized travel orders and claims

Public Work and Government Services - Executive Assistant to DG

Oct 2010 – Jan 21st, 2011

Provided administrative support to the DG

Managed Director General’s schedule / agenda

Screened Director’s incoming telephone calls, mail and email

Tracked and filed correspondence (internal and electronic mail)

Maintained a bring-forward filing system

Prepared meeting documents

Updated DDS system (Directory & employee information)

Coordinated IT request & Telecom requests

Arranged hospitality and travel arrangements

Composed and tracked correspondence

Prepared outgoing correspondence for approval and signatures

Prepared and submit material for translation

Edited and ensured quality control of documents

Natural Resources Canada - Administrative Assistant

Jan 2010 – Aug 2010

Provided administrative support to DG and related divisions

Answered incoming phone calls, emails and in person inquiries

Managed schedules, e-procurement, and occasional HR requests

Researched and Organized Aboriginal files

Monitored, maintained weekly uploading of documents to the IGA wiki page (i.e PCO FTP calendar, PT bulletin in both languages, bios, PT Profiles, external links)

Created Aboriginal content and addition of appropriate PT Ministries/bios/links for Aboriginal and Northern issues

Maintained Council related information (MMC, CEM, CCFM and CCRM) and updated WIKI

Coordinated administrative and logistic support for CCFM DM and ministerial meetings

Verified financial data and tracked budget expenditures, reports and invoices

Canadian Association of Defence and Security Industries - Project Coordinator

Sept 2009 – Nov 2009

Assisted the Vice-President, in the day to day duties of a project’s administration

Managed calendar and agenda

Edited and proofread correspondence and reports, and prepared a wide range of administrative documents

Screened phone calls, mail and emails

Tracked and filed correspondences (internal and electronic mail)

Prepared all outgoing correspondence for approval and signatures

Prepared and submitted material for translation

Edited and ensured quality control of project documents

Scheduled appointments, coordinated and facilitated meeting and/or event arrangements

Scheduled and arrange meetings, briefings and conferences

Acted as a liaison with hotels and caterers for events

Initiated and finalized travel orders and claims

Maintained and tracked response logs, briefed Vice-President of status

Obtained quotations for Notices of Change

Coordinated submittals and procured all close-out documents including warranties and operating and maintenance manuals

Monitored field work, including contract work, to ensure compliance with company standards, procedures, specifications and codes

Participated in the continuous updating and accurate generation of as-built documents

Verified agreements, and maintained project expediting list

Printed, binding and preparation of reports, specifications, and other client and project documentation

Purchased office supplies

Assisted with routine document control support, such as assisting others and resolving and/or referring a range of document problems and inquiries

Library of Parliament - Administrative Coordinator

July 2009 – Sept 2009

Provided administrative support and coordinated different activities for Corporate Administrative Shared Services

Coordinated Senator information requests with a team of 28 Lawyers

Maintained inventory and ordered office supplies

Back up to the administrative staff

Provided client service

Coordinated accommodation, office moves and IT and for Telecommunications set up

Organized, planned, coordinated and tracked information and document flow

Maintained personnel records in co-operation with Human Resources

Proof read and checked and edited translated texts to ensure completeness and accuracy

Edited outgoing text to ensure correct format

Compiled and analyzed information as requested by the Division Director

Organized meetings, issued taxi chits, prepared expense claims and requisitions

Maintained established information systems and prepared reports and statistical information

Interacted with Branch personnel, Library staff, and the clientele

Negotiated timeframes, identified potential problem areas, and provided appropriate solutions

TBS/CAS - Administrative Coordinator

May 2009 – July 2009

Supported a multitude of activities for the Corporate Administrative Shared Services

Assisted the Officer Manager with general administrative duties

Managed and ordered office supplies

Provided back up to ADM administrative staff on an adhoc basis

Provided client service

Coordinated accommodation, IT and Telecommunications for new employees

DND/CFLA - Administrative Assistant / Correspondence

January 2009 – May 2009

Provided administrative support

Processed and controlled office correspondence

Prepared meetings & conference documents

Established deadlines for actions items

Screened Director’s phone calls, mail and email

Tracked and filed internal and electronic mail

Prepared outgoing correspondence for approval and signatures

Prepared and submitted material for translation

Edited and ensured quality control of documents

Scheduled and arrange meetings, briefings and conferences

Prepared and correlated meeting material

Completed travel arrangements for members of a directorate

Initiated and finalized travel orders and claims

Health Canada – Administrative Assistant- DGO

April 2008 – January 2009

Provided administrative support to the DG

Processed and controlled the flow of correspondence

Scheduled meetings, booked boardrooms and arranged audio visual equipment

Took meeting minutes

Established deadlines for actions items

Wrote various documents

Transport Canada – Administrative Assistant

July 2007 – November 2007

Provided administrative support

Processed and controlled the flow of correspondence

Scheduled meetings

Took meeting minutes

Public Work Goods & Services Canada - Executive Assistant

July 2006 – July 2007

Provided administrative support

Established deadlines for actions items

Kept a bring forward system

Processed and controlled the flow of correspondence

Scheduled meetings

Taking minutes of meetings Established and managed Records Management project for the Branch

Formatted and edited documents

Correlated document packages for contractor’s to bid on

Indian Residential School Resolution -Administrative Assistant

November 2005 – July 2006

Provided administrative support

Established deadlines for actions items

Scheduling meetings

Completed travel arrangements & claims

Processed, edited, and wrote various documents

Industry Canada - Executive Assistant

October 2005 – November 2005

Provided administrative support

Completed travel arrangements & claims

Processed and controlled the flow of correspondence

Verified and formatted briefing notes and response letters

Public Work Goods & Services Canada - Executive Assistant

July 2005-October 2005

Processed and controlled the flow of correspondence

Scheduled meetings and boardrooms

Took meeting minutes

Established deadlines for actions items

Provided administrative support services

Processed and edited various documents

Assisted Finance/PWGSC create a new PWGSC Accounting Manual

Environment Canada - Executive Assistant

May 2005 – June 2005

Processed and controlled the flow of correspondence

Scheduling meetings, sent invites, arranged for boardrooms

Established deadlines for actions items

Provides administrative support services

Processed, edited and drafted various documents

Classified records (Adm., Fin., HR, Project, etc.)

Maintained hard copy and electronic files

Indian and Northern Affaires - Executive Assistant

September 2004 – May 2005

Provided administrative support

Maintained a senior manager’s agenda

Processed and controlled the flow of correspondence

Scheduled meetings

Established deadlines for actions items

Treasury Board / Chief Information Officer's - Executive Assistant

January 2004 – September 2004

Provided administrative support

Maintained a senior manager’s agenda

Scheduled meetings and maintained an agenda

Coordination/ liaison role: Communications

Coordinated an international conference

Completed travel arrangement & claims

Environment Canada - Executive Assistant

July 2003 – January 2004

Provided administrative support

Processes and Controls the flow of correspondence

Scheduled meetings

Booked board rooms and arranged for audio/visual equipment

Established deadlines for actions items

Processed and edited documents

R.C.M.P - Assistant - Media Relations

March & June 2003

Provided administrative assistance to 3 directors

Scheduled meetings

Provided client service

Kept a daily log of files to be followed up on

Processed all incoming correspondence

Compiled weekly reports

Completed travel arrangement & claims

Transport Canada - Senior Executive Assistant AS-03

March 2003

Coordinated schedules for Senior Heads of Legal

Organized & assigned legal request

Managed and directed all incoming correspondences

Keep on top of all urgent matter

Arranged meetings with Minister's Office & Senior Partner's

Environment Canada - Senior Administrative Coordinator

January/February, 2003

Coordinated consultation sessions

Sent invitations

Arranged hotel reservations/flights

Formatted and correlated presentation decks

Took minutes

Canadian Tourism Commission - Proof Reader- Administrative Assistant

August 2001 – February 2003

Proof read all material for distribution

Arranged travel arrangements for employees

Assisting administrative staff in their daily task

Correlated and prepared conference meeting packages

Booked hospitality, boardrooms, audio/visual etc.

Managed incoming correspondence

Industry Canada - Senior Secretary

March 2001 – August 2001

Acted as secretary to Directorate staff

Maintained Director's appointment schedule

Liaised between Digital Content Directorate and CSU

Prepared and/or edited ministerial correspondence and Success Stories

Distributed mail / assisted staff with outgoing mail

Maintained Directorate filing system

Researched and entered electoral riding information for all CDC, FV and GCC projects

Prepared travel forms, arrangements and claims

Prepared and submitted translation requests

Ordered office supplies for Directorate

Updated distribution and inventory of promotional material for CDC, FV & GCC

Prepared requests for conference approval of CDC & FV

Maintained training reports & calendar for directorate

Processed printing requests

Contractor (Bell International), Morocco – Statistics

North-South Exchange import-export as research-assistant

September 2000 to end of March 2001

Administered surveys

Processed statistical data from surveys

.

Environment Canada - Executive Secretary-assistant

July - September 2001

Provides administrative support services

Processed and controlled the flow of correspondence

Scheduled meetings

Established deadlines for actions items

Processed, formatted, edited, wrote various documents

Bell Canada - Sales & Services Representative

September 1989 - January 2001

Provided customer service

Provided innovative solutions that profited both the customers and the company

Problem solved, defused and appraising customers' needs as a call back agent

Trained new employees training and provided guidance in their daily operations

Provided motivational communication presentations for groups of 20 people

Processed Executive complaints

Control Desk

Was in charge of duplication and distribution of software to member companies and keeping inventory

Prepared monthly sales and distribution reports of Internet software

Organized “Open House” gatherings for potential customers

Communications System Trainer

Delivered training modules and presentations to groups of 5 to 10 persons

Customized training modules to meet customer’s needs

Entered state data on IBM system to customized templates and assigned telephone numbers

Sorted and ran and distribution reports

Communication Operator - Meech Lake Minister's Conference

Took messages and calls for all Ministers during closed conference

Separated and distributed messages to the associated Minister for each region

Maintained low profile for press inquiries

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