Customer Service Manager

Lorena Wackford

*** ******** ******, *********, ** 21090 443-***-**** **********@*****.***

https://www.linkedin.com/in/lorena-wackford-6a96343b Objective

Professional and dependable bookkeeper/ administrative assistant seeking a full-time position in a positive and engaging environment.

Experience

OFFICE MANAGER- 3/2016-6/2018 CHILL-CRAFT COMPANY

• Responsible for daily operations of the business to include answering phones, providing customer service, and use of all business machines; fax, scanner, and copiers

• Managing human resources and onboarding of new employees

• Full charge bookkeeper using QuickBooks for accounts receivable, accounts payable, payroll, and job costing

• Cut the overhead expenses by more than 30,000 annually with performing both administrative and bookkeeping positions, trimmed the costs by analyzing business expenses to include business insurances, cell phone plans and employee job tasks and performance

OFFICE MANAGER- 7/2014-3/2016 DJH ENTERPRISES DBA MERRY MAIDS OF COLUMBIA

• Responsible for daily operations of a prominent residential home cleaning business

• Salesforce cloud base program effectively scheduled and dispatched more than 25 cleaners

• Provided excellent customer service to more than 300 customers; offered support to the sales division by regularly building relationships with new clients attending sales appointments

• Performed bookkeeping daily using Salesforce for accounts receivable and collections

• Weekly payroll processing through ADP

• Supervising and motivating office team, sales team, and cleaners to make weekly, monthly, and quarterly goals. PRINCIPAL’S SECRETARY- 8/2000-7/2014 HOWARD COUNTY PUBLIC SCHOOL SYSTEM

• Received, composed, and delivered official letters and memos, as required

• Scheduled and wrote minutes of appointments, lectures, and conferences for Principal

• Developed and maintained the school calendar of events and activities

• Set up, operated, and maintained bookkeeping and recordkeeping systems

• Created, processed, and documented purchase orders related to office supplies and school equipment

• Interpreted and complied with government, district and school rules, policies, and procedures Education

WESTERN HIGH SCHOOL

• Business Courses; Member of the FBLA and Public Speaking Group VILLA JULIE COLLEGE

• Accounting Courses

CATONSVILLE COMMUNITY COLLEGE

• Accounting Skills & Abilities

COMPUTER SKILLS

Microsoft Office, QuickBooks, Salesforce, ESC, FileMaker Pro, Type 60wpm

Contact this candidate