Manager Front Office
Resume:
Bianca Henry
**** *******, ** ***** ***********@*****.*** -
Authorized to work in the US for any employer
WORK EXPERIENCE
Bay Area community services 2017-2018: Housing
Navigator
Creation and HMIS implementation of benefits and priority of need to the most valuable homeless populations. Outreach and completion of assessments. Support to obtain
documents needed to be prioritized in system. Assisting with medical,SSI,SSDI,SSI,CALfresh and retirement benefits. Assisting w/ any barriers to housing or employment.Housing education to ensure supplemented income,when needed after housing assistance time limit runs out. On going budgeting and coaching as a means to support for
participants to stay inside and out of encampment. Open enrollment. Support yearly based on ensuring budgeting stayed manageable as a part of the subsidy requirements. Researching yearly changes to accommodate
seniors.Advocating housing contract w/ landlords for participant support due to age,Mental Health and disabilities. Also negotiating amendment and chances in rent and rules. Hospitality House Case Manager Hospitality House - San Francisco, CA - October 2013 to September 2017
Harm Reduction Model • Support the development and attainment of client rehabilitation goals, reporting ongoing progress to data and charts.coordinate and delivery of services. measuring ongoing goals and outcomes. monthly reports and follow- ups. while securing and identifying useful benefits in some cases housing and employment,
development of a support system, increasing socialization skills, participating in recreational activities, etc. • Assist public and private barriers create useful methods to serve all diverse communities.Teach and facilitate delivery assistance. Also advocating and navigating the useful supportive human resources. Also researching employees retirement plans that’s maybe useful to employees. Also identifying how useful Aflac can supplement FMLA to supplement employee income during hardship or family care while serving on union committee. Research activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting. • Support and assist maintenance of personal health, including attainment of and follow through with medical, psychiatric, and dental care. • Coordinate client treatment with all other members of the treatment team, including family members, conservators, discharge planners, and social workers when clients are hospitalized. • In team meetings, contribute to the development of individual treatment and behavior plans. • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served. • Evaluate need for entitlement benefits and assist clients as required in obtaining them. • Facilitate or co-facilitate psycho-educational groups and recreational/social activities.
• Provide monthly accounting of client outcomes and service utilization. • Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the treatment effort, including sharing information regarding all important interventions. • Document in a timely manner treatment planning and interventions according to agency, county. • Negotiate stairs of client apartments, homes and other venues so that services can be provided on site according to agency philosophy and values. Samaritan House/ Safe Harbor shelter- Shift Supervisor/Shelter Aide Present 2012 • Front office staffing and client engagement • Provided documentation and assessments to mental and physical health of client entering shelter. • Provided intakes w/access to short-term services • Reporting HIMS monthly report, crisis management, incident report, information and referrals, answering phones, staff oversight on policies and procedure, one on one counseling, some janitorial duties w/chore oversight, multi-tasking and shelter management. Desk clerk/ Front office John Steward Company - San Francisco, CA - 2007 to 2009
Documentation, Customer service, answering phones, incident reports, front office organizing, hourly logs with crisis management, facilitate meetings, engagement with tenant in the SRO buildings, some janitorial duties and multi-tasking
Residential Manager/Case Manager Bay Area
Community Services - San Francisco, CA - 2008 to
2009.Personal Services Coordinator (Benefits Specialist Bay Area Community Services - Oakland, CA - 2009 to 2011 Provide safe, effective, efficient, culturally competent and consumer centered implementation of direct care in accordance with established policies, procedures, and standards of care. • Perform service coordination functions of assessing, planning, linking, monitoring, and advocating on assigned members. • Contribute as active member of Team multidisciplinary staff. • Participate in the development of the Individual Service Plan. • Coordinate with member for all needs to live successfully in the community. • Assume professional responsibility for consumers' well-being. • Respond to crisis situations. Monthly Medi-cal reporting and tracking of integration goals and progress. Also reporting for grant goals and targeting for purpose of grants. ongoing trainings for policy and procedure.
Project Coordinator Coalition on Homelessness - San Francisco, CA - 2005 to 2007
Project Coordinator for "Right to a Roof" project. • Coordinated with other agencies in Chinatown and
Tenderloin neighborhoods to assist families with SRO issues.
• Served on Mayor's Redesign Committee for families. • Helped establish and ensure the continuation of positive and effective relations with relevant government, institutional, faith community and individual contacts; • Represented and promoted the project at appropriate community events, forums, networks, panels, conferences, consultations, social occasions, speaking engagements and media events when requested by the Steering Committee.
Personal Services Coordinator (Benefits Specialist Bay Area Community Services - Oakland, CA - 2007 to
2009
Provide safe, effective, efficient, culturally competent and consumer centered implementation of direct care in accordance with established policies, procedures, and standards of care. • Perform service coordination functions of assessing, planning, linking, monitoring, and advocating on assigned members. • Contribute as active member of Team multidisciplinary staff. • Participate in the development of the Individual Service Plan. • Coordinate with member for all needs to live successfully in the community. • Assume professional responsibility for consumers' well-being. • Respond to crisis situations. Medi-cal billing for grants and goals to comply with health and safety participants.
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