Heather A . Y eatts

**** * ***** * **** R oad, N orth C hesterfield, V irginia 2 3237 8-04-312-**** ac52at@r.postjobfree.com

OBJECTIVE

Highly m otivated c ustomer s ervice s pecialist s eeking a p osition t hat w ill h ighlight m y c ustomer s ervice s kills a nd utilize m y t raining, e xperience a nd e ducation i n a m anner t hat a llows f or p ersonal a nd p rofessional g rowth. PROFESSIONAL E XPERIENCE

Olive G arden, C losing S erver

2015 - Present

Server i n a f ull s ervice r estaurant; r esponsibilities i nclude b ut a re n ot l imited t o p roviding e xemplary c ustomer service e nsuring t hat e ach g uest h as a m emorable d ining e xperience; b eing f amiliar w ith m enu a nd s pecialty i tems to m ake a ppropriate r ecommendations t o g uests; e nsuring o rders a re p laced a ccurately t o m inimize t ime t o t able; cashing o ut g uests a ccurately; p erforming a ll d uties w hile m aking s ure t hat V A H ealth D epartment r egulations a nd policies a re m aintained; w orking a s a t eam w ith a c ommon g oal. C heck s ections o f t eam m embers b efore t hey c ash out a nd e nsure d ining r oom i s t idy b efore l eaving. Lone S tar S teakhouse, S erver 2011 - 2015

Server i n a f ull s ervice r estaurant; r esponsibilities i nclude b ut a re n ot l imited t o p roviding e xemplary c ustomer service e nsuring t hat e ach g uest h as a m emorable d ining e xperience; b eing f amiliar w ith m enu a nd s pecialty i tems to m ake a ppropriate r ecommendations t o g uests; e nsuring o rders a re p laced a ccurately t o m inimize t ime t o t able; cashing o ut g uests a ccurately; p erforming a ll d uties w hile m aking s ure t hat V A H ealth D epartment r egulations a nd policies a re m aintained; w orking a s a t eam w ith a c ommon g oal. Tri-City I nsurance A gency, I nsurance A gent 2 012 Seasonal a gent c harged w ith p roviding c ustomer s ervice t o c urrent a nd p otential p olicyholders; p resented q uotes to p otential p olicyholders; m ade e ndorsements t o c urrent p olicies; p repared a nd d elivered i nsurance p olicies t o new p olicyholders; c ollected p ayments; g eneral o ffice a dministrative w ork a s a ssigned b y m anagement. Riptides, P rep C ook 2 009

Seasonal p rep c ook i n a f ull s ervice r estaurant; p repared a ll s alad, s auces a nd d esserts d aily; r estocking p rep/cook line; c ook o n q uick s ervice c ook l ine r esponsible f or m ade-to-order s alads a nd d esserts; m aintaining t he k itchen area t o b e c ompliant w ith V A H ealth D epartment r egulations; a ssisted H ead C hef a nd S ous C hef. O’Charley’s, S erver 2 009-2010 Server i n a f ull s ervice r estaurant; r esponsibilities i nclude b ut a re n ot l imited t o p roviding e xemplary c ustomer service e nsuring t hat e ach g uest h as a m emorable d ining e xperience; b eing f amiliar w ith m enu a nd s pecialty i tems to m ake a ppropriate r ecommendations t o g uests; e nsuring o rders a re p laced a ccurately t o m inimize t ime t o t able; cashing o ut g uests a ccurately; p erforming a ll d uties w hile m aking s ure t hat V A H ealth D epartment r egulations a nd policies a re m aintained; w orking a s a t eam w ith a c ommon g oal. Mohawk I ndustries, M achine O perator 2 008 Machine O perator f or f looring s upplier; r esponsibilities i nclude b ut a re n ot l imited t o o perating 1 0 d ifferent machines, k eeping w ork a rea c lean; s tocking w ork a reas; p rovide r elief f or c o-workers f or b reaks; m aintaining organization o f i nventory a t t he e nd o f m y s hift; a ccurately d ocumenting s pecific t o m y s hift. EDUCATION

Lloyd C . B ird H igh S chool, D iploma, 2 004 COMPUTER S KILLS

Windows; M icrosoft A ccess, E xcel, O utlook, P owerPoint, P ublisher, W ord ( 2003 & 2007)