Customer Service Store Manager

Jacqueline A. Warren

**** ***** ******** *****

Tallahassee, Florida 32309

Home: 850-***-*****

******-******@*******.***

OBJECTIVE

To obtain a clerical position in a business environment where I can provide excellent customer service, with the opportunity to manage and supervise employees in an entry level position.

SUMMARY OF SKILLS

Administrative office procedures and policies

Extensive customer service coverage

Basic computer skills including power point

Problem solving and analytical skills

Accounting practices and procedures

Employee supervision and training

Communication and team building Concepts

EXPERIENCE

Medical disability examiner, May 2010 to Oct 2010, DOH, Tallahassee, FL

Evaluated Title II and Title XVI claims for persons alleging physical and psychological conditions and determined eligibility for social security disability benefits.

Gathered evidence from associates, colleagues, and treating sources about the client’s medical history, vocational background and occupational capabilities.

Scheduled physical examinations and reviewed medical records, x-rays, charts, and graphs received from physicians, and depending on the diagnosis, decided if the person was disabled and eligible for a one year, three year or seven year allowance.

Clerk May 2008 to Nov 2008

Entered data, clipped signatures and scanned documents onto the database and forwarded them electronically to the supervisor of elections office for each county in Florida.

Extracted legal evidence from DHMVS, DOC, FDLE, and other judicial websites and set up files for person convicted of felonies and removed them from FVRS.

Served as the primary person of contact, helping customers register to vote via telephone, utilizing DHMVS records and personal identification.

Regulatory Specialist I & II, Feb 2001 to Feb 2007, DBPR, Tallahassee, FL

Determined eligibility for examination, certification and licensure for real estate, community association managers, and veterinarians according to DBPR regulations.

Reviewed application packages containing curriculums, transcripts, degrees, and continuing education hours, to ensure the documents met the criteria for certification.

Collected fees and validated funds using an automated accounting system, and printed spreadsheets showing vendor account balances.

Monitored a computerized checklist, tracking data and leaving notes indicating the caller inquires. Also created deficiency letters are questing additional information needed to complete the licensure process.

Regulatory Specialist I, Dec 1998 to Oct 2000, DFS, Tallahassee, FL

Provided assistants to customers in helping them recover unclaimed property from financial institutions in the form of cash, Jewelry, and treasures.

Processed 106, 107 and 108 claims which involved complex wills, trusts, estates and probates and then I calculated Warrants for each heir in descending order.

Prioritized my workload by responding to 80 phone calls a day, while processing claims in order to meet agencies deadlines.

Kmart Store Inc, Tallahassee, FL 06/2001-09/2001

Received phone calls from store managers from Kmart Stores located in FL, MS, AL, LA, and GA concerning accidents that occurred in the store.

Discussed with store managers, the type of injury, how it occurred, and what course of action was reached between the store manager/customer.

Temporary role as an adjuster, deciding the amount of funds each customer received after gathering all of the facts associated with the accident.

Teacher, Leon County Schools, Tallahassee, FL 12/31/1996-08/31/1997 first/second, Bond Elementary

From 08/1997-11/1997 third grade, Pine View Elementary

Taught a first/second grade combination class and used various teaching strategies to help students’achieve academic success.

Involved students in learning through educational games, special projects and classroom activities according to FL sunshine state benchmarks.

Monitored student progress through instruction, testing, and scoring on a regular daily basis according to grade level.

Participated in workshops with other educators and learned new creative teaching strategies and methods and incorporated them into my classroom instruction.

Teacher – Gadsden County Schools, Oct 1993 to May 1994, Second grade, Gretna Elementary, Quincy, Florida

Same as above

Education

Florida A&M University, Tallahassee, Florida Teacher certification, 1991-1993

University of Louisville, education courses 1989-1991

Grambling State University, Grambling, LA, B. S. Data Processing, 1978-1981

REAL ESTATE SALES ASSOCIATE - July 2007 to Sept 2011, ADVANCED REALTY GROUP, Tallahassee, FL, License #SL3205356

Volunteer: Currently substitute teaching in Leon County Schools

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