Human Resource Manager/Sales Customer Service Representative

Tina Tang

**** ******* ***

Elk Grove, CA. *****

Email: ********@*****.***

Phone: 916-***-****

EMPLOYMENT OBJECTIVE:

Insightful, results-driven, professional with proven background looking to gain new experiences in a company to further develop into an advanced and rewarding career path.

HIGHLIGHT OF QUALIFICATIONS:

vStrong leadership, organizational skills and excellent customer service skills.

vWealth of experience and knowledge in multi-tasking and problem solving and administrative support.

vEffective communication skills; work well independently and as a team player.

vStrong sense of responsibility, self-starter, dedicated to highest quality of work.

vMotivated and able to adapt well to changing work environments.

vStrong computer skills with detailed foundational knowledge of Microsoft: Word, Access, Excel, PowerPoint, Outlook, and Adobe Acrobat.

vBilingual

EDUATION:

Preliminary Multiple Subject Teaching Credential

California State University, Sacramento

Bachelor of Arts- Liberal Studies

California State University, Sacramento

Associate of Arts – Liberal Studies

Sacramento City College

AWARD:

Employee Recognition -Franchise Tax Board (Information Capture and Banking Section ) 2018

President’s Honors – Sacramento City College 1998

WORK EXPERIENCE:

Key Data Operator, Franchise Tax Board, Sacramento, CA 2017-Present

vAbility to work productively within a team environment to ensure deadlines are met.

vCapability to be flexible, adapting to changes in priorities, work assignments, schedules, and other conditions that may impact pre-established courses of action for completing projects and assignments.

vKnowledge of basic database management capabilities and practices to access, insert and update information.

vSkill to key data accurately compared to a group average rate of 9,000-12,000 key strokes per hour.

Customer Sales Representative, Bakemark, Rancho Cordova, CA. 2016-2017

vAdjust Account Receivable accounts with debits and/or credits.

vIn put receiving inventories and close purchasing orders in NDS program.

vCalculate and process daily deposits.

vRequest Certificate of Analysis from vendors for quality assurance on products for customers.

vProvide service for customers and sales representatives via phone, email, and in person.

vManage supervisor’s Microsoft Outlook.

Human Resource Manager, Lim’s Produce Inc. Sacramento, CA 1998-2016

vProcess variety of paper works including business property tax renewal, motor carrier permit and etc.

vAssist vendors and consumers providing the highest level of customer services.

vPrepares complex contracts, including Scope of Work, budgets, deliverable, travel, equipment and other documents; negotiates contract amount with possible vendors.

vAct as a liaison between employees and management, train new employees.

vMaking collection calls; updating accounts

vTrack employees’ time card, calculate and process payroll.

vPreparing and updating employment records related to hiring, promoting and terminating.

vCoordinating employee benefits, evaluate and revise employee training and development strategies.

vResearch, analyze and develop employee’s safety manual.

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