Administrative Assistant Customer Service

June ****

PATTI GRAVELLE

*** ******* ******* ***, ******, Ontario K2W 0C8

Telephone: 613-***-**** Email: *************@*****.***

Career Profile

A seasoned, highly effective and efficient Administrative Assistant with extensive experience overseeing the administrative operations of Executive offices.

Many years of experience in the administrative field providing office management services to senior-level Directors, executives and managers, collaborating and engaging people from many divisions. Maintaining executive’s calendars, organizing meetings and conferences as well as organizing national and international travel plans.

Executive Administrative Support

Executive services and support for the Director, Assistant Directors and Chiefs of a large division of 90 people.

Coordinated meetings; managed Director’s calendar.

Maintained files in appropriate subject matter dockets, registered incoming and outgoing correspondence, provided day-to-day administrative support services for the Director's office.

Coordinated correspondence control activities. Conducted follow-up for completion ensuring deadlines were met.

Proficient in the new Government of Canada internal portal for submitting service requests to Client Relations for travel, hospitality, conferences, teleconferencing.

Proficient in the new Government Business Portal.

Proficient in Microsoft Office: Microsoft Outlook, Microsoft Word, PowerPoint, and Excel.

Point of contact for internal and external clients.

In-person and Telephonic customer service experience with Government employees.

Information Management (electronic and paper).

General office duties included maintaining files; inventory control and ordering supplies; receiving product orders. Dealt with troubleshooting for printers and photocopiers; Documented new printer/scanner instructions.

Meetings

Assisted in the coordination of all-staff meetings/management off-site meetings. Coordinated all priority actions, tasks and issues for these and other meetings, ensuring smooth administrative operations, including bookings, logistics, hospitality, technical support, PowerPoint presentations, conducted follow-up for completion ensuring deadlines were met.

Human Resources

Experienced providing administrative support services for a division that deals with both internal and external clients.

Coordinated employee performance reviews for the section.

Helped organize new employees to the division, finding offices, paperwork, Letters of Offers, scanning documents, getting signatures, putting in HR shared drive.

Helped Chiefs with coordinating deemed employees.

Travel

Organized national and international travel arrangements for Directors; made all arrangements including itinerary, cost estimates, authority request, approval, record of travel, calculation of expense claims with different currency exchanges (Belgium, Switzerland, Australia, United Arab Emirates, China, Ecuador, Finland).

Event Planning

Organized retirement gatherings for Director with 125 people attending.

Organized catering for meetings.

Acted as the Lead on the divisional Social Committee (organizing events, maintaining budget, minutes and action items).

Finance-Set up, organized and managed the new divisional store, working with the budget spreadsheet, inventory and purchasing of supplies. Assisted with the planning of divisional events such as Employee Appreciation Day breakfast, Employee Annual Picture.

Abilities/Suitability

10+ years of progressive relevant Executive Administrative experience

Strong written & verbal communication skills (telephone, email and in person)

Attention to detail and problem solving skills

Strong organizational skills with an ability to think proactively and prioritize work

Work independently, establish priorities, meet tight deadlines, team player

Reliable, conscientious, enthusiastic, courteous, flexible and professional

Experience exercising discretion and confidentiality with sensitive company information

Proven ability to be sensitive, tactful and diplomatic with clients, volunteers and the public

Strong knowledge of office practices and procedures

Knowledge of operating standard office equipment

Experience with technology

A positive and professional image at all times in a friendly, courteous and knowledgeable manner

Knowledge and Hobby

Started my own photography business in 2015; have photography and customer service experience, sales experience, managing money, marketing myself and my business and social media knowledge. Created my own website with GoDaddy.

Working knowledge of and experience using Gmail, Dropbox and ShareFile, Adobe Photoshop, Microsoft Digital Imaging.

Work part-time for Photos Unlimited, contracted out to take family photography sessions.

Employment History

Statistics Canada

2014 – 2018 Administrative Assistant to Directors, part-time

2005 – 2013 Administrative Assistant to Director, Manufacturing and Energy

1985 – 2005 Administrative Assistant to Director/Director General, Census Management Offices

Education Algonquin College Diploma (General Secretarial Steno)

Colonel By Secondary School Diploma

Language Profile: Oral, Writing, Reading French language BBB 2014 (Federal Government)

Contact this candidate