Medical Billing Customer Service

MARY CHARLOTTE

MULLINS

H: 706-***-**** C: 706-***-****

** ********** ****, *********, **

********@*****.***

Motivated Patient Account Representative offering 30 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Motivated Patient Account Representative offering 22 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Experienced Patient Account Representative specializing in medical billing, coding and record keeping. Proactive and results-focused professional with 30 year healthcare background.

Administrative support

HIPAA understanding

Patient

Learning management systems

Attention to detail

Medical billing

Accomplished leader

ICD-9, HCPCS, and DRG Codes

Patient PatientRepresentative Account Representative • Erlanger Baroness Hospital Chattanooga, TN • February 2000 to May 2007

Electronically submitted bills according to compliance guidelines. Worked with outside entities to resolve issues with billing, claims Responded to patient, family and external payer inquiries. Educated staff on state and federal statutes, rules and regulations governing Medicare

Performed daily and weekly productivity reports

Skillfully developed departmental goals, objectives, standards of performance, policies and procedure

MEDICARE MEDICARETECHNICIAN TECHNICIAN • BlueCross BlueShield of Tennessee Chattanooga, TN • May 1977 to December 1998

Electronically submitted bills according to compliance guidelines. Worked with outside entities to resolve issues with billing, claims Responded to patient, family and external payer inquiries. Educated staff on state and federal statutes, rules and regulations governing Medicare

Performed daily and weekly productivity reports

Skillfully developed departmental goals, objectives, standards of performance, policies and procedure

GED • Rossville High School

Rossville, Ga • 1959

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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