Network Administrator
Resume:
Enos Flores
Grand Prairie TX. *5051
*************@*****.***
OBJECTIVE: Use (CCNA) certification in a position
CERTIFICATION:
Cisco Certified Network Associate (CCNA) CSCO 13246486
Network Skills
Configuration and Troubleshooting of Cisco 2960,3650 series catalyst switches.
Configuration and Troubleshooting of Cisco 2901 series router.
Knowledge of OSI & TCP/IP models.
Configuration and Troubleshooting: IPV4 static, RIPv1, RIPV2, EIGRP, OSPF & BGP.
Configuration and Troubleshooting: IPV6 static, EIGRPv3, OSPF.
Route summarization, Load Balancing.
Hands on experience of Cisco routers backup, recovery & password breaking.
Implementing LAN, WAN, and VLAN connections using switches and routers.
Knowledge of IPsec VPN.
Setup of layer 2 and layer 3 switching.
Basing knowledge of BGP and MPLS.
Implementing Redundancy by configuring HSRP.
Configured and Troubleshoot variables protocols: NAT, PAP, PPP, CHAP, DHCP, DNS. Frame Relay, PPPoE.
EDUCATION:
2003 Associates Degree in Electronic Computer Technology
DeVry University, Irving TX.
2017-2018 Tarrant County College
Cisco Certification Courses
EXPERIENCE:
Customer Engineering Services January 2004-Present Technical Team Lead
Support over 5,000 Wal-Mart/Sam’s club with Fuji Film photo lab machine for technician and network issues.
Assist with workload distribution and assignments of job task and projects amongst the team ensuring the department runs efficient.
Monitor work progress and ensure best practice are being executed
Provide outgoing support and assistance to both new and existing employees
Assist field technician and resolving customer problem.
Follow escalation process and procedures as documented
Taught local classes on troubleshooting digital systems (hardware and software)
Learn Fujifilm minilab systems to troubleshoot problems and provide solutions via telephone, as well as occasional on-site re-ghosting /configuration of photofinishing software and hardware upgrades
Remote into Walmart photo lab and troubleshoot software and network issue with photo lab personal
Troubleshoot any Microsoft Windows issue with customers.
Configure network setting for computers and printers installed in Walmart photo lab department
Fixed in house issue with Netop remote control application used to access Walmart photo lab department.
Run daily and weekly reports for management.
Collaborated with technical specialist about current software and hardware issue with Fuji photo lab equipment
Troubleshoot software created by Fuji
Texas Instruments August 2003 – January 2004 Manufacture
Worked in a clean room environment
Unloaded and loaded wafer
United Parcel Service, Dallas, Texas July 2001 to June 2002 Unloader
Package Unloader
Unloaded trailers in intervals of one hour and fifteen minutes
Federal Express, Ft. Worth, Texas October 2000 to June 2001 Unloader
Package Unloader
Unloaded trailers in intervals of one hour and fifteen minutes
MILITARY
United States Army, Ft. Hood, Texas September 1997 to August 2000 13 Bravo Field Artillery
Operated communication equipment
Served in Bosnia for six months
Provided security for 3,000- 4,000 military personal in Bosnia
Army Achievement Medal for performing an excellent job driving heavy machinery in the National Training Center in California
Army Achievement Medal for performing duties in the United States Army with professionalism ad dedication from January 1998 to August 2000
NATO ribbon for serving six months in Bosnia
Army Lapel Button
Armed Force Expeditionary Medal
Language
Fluent English
Fluent Spanish
REFERENCES:
Ruben Ybarra
Project Coordinator Customer Engineering Services
4100 W. Royal Lane. Irving, TX. 75063
*******@**********.***
Tramond Hawkins
District Technology Specialist Forney, TX ISD
600 S. Bois D’Arc Forney, TX. 75126
**************@*****.***
Garry Miller Customer Engineering Services
Senior Phone Support Technician
4100 W. Royal Lane. Irving, TX. 75063
*******@**********.***
Contact this candidate