Customer Service Data

T E C H N I C A L

S K I L L S

MS Excel

DAX

MS Word

MS PowerBI

MS PowerPoint

MS Publisher

MS Visio

MS Project

MS Visual Studio

MS Report Builder 3.0

MSSQL Management Studio

MS SSRS

MS SSIS

SQL

MySQL

Redshift

Tableau 10.4

RStudio

E X P E R I E N C E

VICE PRESIDENT, DATA OPERATIONS

Healthcare Finance Direct, LLC / Bakersfield, CA / May 2015 – Present

Continue to maintain the historical database that I designed and implemented, allowing for the creation of delinquency aging reports.

Create data stores and set up PowerBI reporting for power users.

Develop modeling tools for forecasting and pricing purposes.

Provide data related specs to the IT department.

Test data and system integrity with each release of the company’s proprietary software.

Create custom reporting for management and client use.

Manage and maintain data integrity.

Continue to maintain the reporting and business intelligence capabilities, using the MS SQL Server database and Report Builder 3, with SQL Server Reporting Services (SSRS), that I designed and implemented as the first full business intelligence stack for the company.

VICE PRESIDENT, REVENUE MANAGEMENT AND DATA INTEGRITY Healthcare Finance Direct, LLC / Bakersfield, CA / July 2014 – May 2015

Developed and implemented all revenue processes based on compliance and regulations for the newly formed department.

Created job descriptions, conducted interviews, hired, trained and mentored staff to develop into supervisor positions.

Created audit processes and reporting to support the audits. VICE PRESIDENT, TECHNOLOGY SERVICES

Healthcare Finance Direct, LLC / Bakersfield, CA / September 2010 – May 2015

Worked with department heads to obtain business requirements, created technical specifications, and directed third-party company in the addition of new features and bug fixes.

DIRECTOR OF OPERATIONS

Healthcare Finance Direct, LLC / Bakersfield, CA / October 2009 – September 2010

Developed and implemented all process and protocols for the credit and customer service departments, based on compliance and regulations.

Created job descriptions, conducted interviews, hired, trained and mentored staff to develop into supervisor positions.

Developed the first reporting capabilities for the company using Crystal Reports to access legacy software.

Worked with a third-party company to design and produce the first publish of the company’s proprietary software.

E D U C A T I O N

B.S., APPLIED BUSINESS

ANALYTICS

Grand Canyon University

2016 – 2018

3.98 GPA - Current

A.A., IT, DATABASE

ADMINISTRATION

University of Phoenix

2014 – 2016

3.23 GPA

P R O F E S S I O N A L P R O F I L E

I am looking for a position where I can utilize my data analysis and visualization skills to help create business solutions that increase productivity and profitability for a company with a community-centered mission. T E S S A B L A N K E N S H I P

661-***-**** **********@****.*** 10505 Monsanto Dr, Bakersfield K E Y S K I L L S

Problem Solving

Simplifying Complex

Processes

Data Analysis

Data Visualization

Quick Learner

Detail Oriented

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