Manager Customer Service

ALFREDO DIAZ

*** *. **** **. *** Bernardino Ca. *2404 323-***-****

****************@*****.***

Objective

To be apart of apart of an organization that is well integrated within a community and making a difference. My desire is to be able to use the skills that I have acquired through my work experience, life experience, and higher education, to be an asset .

Experience

Ayurvedic(Traditional Indian Medicine) Medicine Educator Satellite Locations

2009 - current

Ayurvedic Educator:

Duties:

• Instruct interested individuals on the relevant concepts of Ayurvedic medicine.

• Construct, record, and maintain confidential patient intake forms.

• Verify all documents have been signed, which covers legal disclosures and scope of practice.

• Evaluate documents for identifying markers, which would be later related to the patient.

• Conduct follow-up consultations

• Network with health organizations to better assist the community with alternative lower cost dis-ease management.

• Explain disease pathology from Ayurvedic perspective.

ABM Building Management

3580 Wilshire, suite 1100

Los Angeles, 90018

2001-2015

Project Site Manager

Duties:

• Compile daily activity reports and discuss potential problems with the building manager, who reports to an HOA board.

• Conduct employee meetings addressing safety and/or personal issues.

• Interface between the building management and contracting security company.

• Verify vendor’s workman's comp insurance and business insurance that meets monetary limit.

• Verify visitors to the building are allowed to enter by calling tenant.

• Manage visitor parking area and closed it when full.

• Assisted building manager with constructing documents on word and excel spread sheet.

• Constructed Memorandums pertaining to upcoming events.

• Assisted in collecting HOA board voting ballots.

• Responsible for timely breaks, time sheets, and overall function of every shift.

• Responsible for vacation time, pay raises, and work schedule for all employees.

• Responsible for a 250 dollar cash box.

• Responsible for mail room and its distribution.

• Supervise vendor’s and their compliance to HOA rules, which was signed prior to beginning work.

Broadway Federal Bank

170 N. Market St.

Inglewood, Ca 90301

1999- 2001

Customer Service Representative

Duties:

• Manage a cash box of over 2,500 and balancing at the end of day.

• Conduct customer banking activities, which include, but not limited to, deposits, withdrawals, cashing government bonds, cashing checks, selling money back to the federal reserve, encoding checks, and opening new accounts.

• Selling new bank products, such as investment tools.

• Conducted excellent customer service, such as problem solving, conflict resolution, and relating com- plex bank terms and policies in an understandable manner.

• Input customer information using a banking software. Education

Azusa Pacific University- Los Angeles, CA

Pre- Health Science (BS) Healthcare Management - In Progress (Graduation Date - Early 2019) California College Of Ayurveda- Grass Valley, CA Ayurvedic Educator Certification (600 classroom hrs) Business Administration Certificate

Los Angeles City College- Los Angeles, CA

References

Available upon request

Contact this candidate