Medical Billing Customer Service

SHARON MICHALSKI

**** *. ******* **** **. • Scottsdale, AZ 85251

480-***-**** • ************@*****.***

Summary

Recent Medical Billing & Coding graduate with a background in Customer Service. Strong organizational skills with the ability to prioritize tasks. Talent for identifying customer needs, with demonstrated ability to gain customer trust and provide exceptional follow up services, resulting in repeat customer business. Ability to resolve escalated customer service issues with the determination to ensure quality service. Proficient with numbers experienced in Tax Preparation and Payroll Processing. Keen attention to detail; finding and correcting mistakes.

Knowledge, Skills & Abilities

Medical Terminology

Insurance Claims & Payments

CPT-4 & ICD-10

Electronic Health Records

Billing Cycle

Daily Financial Practices

Patient statements

CPC-A November 2016

Patient Scheduling

Billing Software

EOB’s

Accounts Payable / Receivable

HIPAA Compliant

Benefit Verification

Sending/Receiving Claims

Inpatient/Outpatient Billing

Appeals Processing

Referrals

Authorizations

Records Review

Education

Carrington College – Mesa, AZ Graduation: December 2016

Medical Billing & Coding Certificate

Academic Excellence 4.0 GPA; Perfect Attendance

Certification: CPC-A Certified Professional Coding-Apprentice November 2016

Industry Experience

Extern Southwest Physician Solutions, LLC – Tempe, AZ Externship June 2016 - July 2016

Completed a 180- hour externship completing the essential duties and functioning as a Medical Biller and Coder within a fast- paced medical billing organization.

Organize and accurately maintain patient electronic medical records; track data about patient symptoms, medical history, x-ray, lab results, and diagnoses, and healthcare related treatment

Accurate data entry of information within the electronic medical record system

Effectively communicate with insurance companies to resolve billing issues

Additional Work Experience

Banquet Server El Chorro Lodge – Paradise Valley, AZ March 2012 – Present

Medical Biller Ventec Group-Chandler, AZ March 2017-May2017

Customer Service Representative-Inbound Calls Heartland School Solutions July 2017-Oct 2017

Customer Service-Inbound Calls Centerpoint Energy Jan 2017-Present

delete

References

Deb Ernzen American Family Insurance Agent/Owner *******@*****.*** 480-***-****

Jim Kisselburg Regional Director of Operations Beck Legacy Group *************@*****.***

Donna Fine Instructor at Carrington College Medical Billing and Coding ******@***.***

Contact this candidate